Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you scan the bar code on your bill to pay the amount you owe, it sets you up with on-line movies to watch, videos, games. And it now has my HSA Information. I immediately requested a cancellation of what ever that link sent me to. I better not get billed for this bar code on my bill, for videos, games or movie purchases. They need to know something is seriously wrong with that bar code. Sincerely, ******

  

  Business Response

  Date: 06/26/2023

  Account review completed. Based on a re-print of the original
  statement mailed to the patient, we were able to confirm the QR code directs to
  our payment portal. The patient was contacted and provided alternative forms of
  payment for any pending balances. 

• Initial Complaint

  Date:05/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to inquire about a bill I had received. I asked the customer service representative if I could pay the bill online as I was uncomfortable providing payment information over the phone and I did not have any checks. The website provided was incorrect and when I did find the correct website it was completely broken and unusable. Logging into their excuse of a "patient portal" brought me to a page where I could fill in my insurance info and nothing else. Attempting to log into their even worse excuse for a "payment portal" was impossible. Even when you input all the correct information, authentication fails. Every single time. I tried a variety of ways to input my information, none worked. I called customer service back and was told on the second call that I could not pay online OR over the phone, contrary to what the previous agent told me, and that only a check would do. Not only does this company seem incredibly suspicious, but none of the customer service agents were able to provide a clear answer, with each giving conflicting information.

  

  Business Response

  Date: 05/24/2023

  Check received on 05/23/2023 covering patient responsibility of
  $44.20. Attempted to contact the patient with no response. She will be mailed
  an itemized statement showing $0.00 for her records. 

• Initial Complaint

  Date:05/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill on 5-15-23 stating I owed $65.66 for my doctor’s visit on 3-2-23. I knew I owed zero!!!
  My insurance had paid in full the $65.66
  long ago because I am a teacher and this was a wellness visit which is paid in full yearly. My doctor just started using this collection service last year and I will be changing doctors even though I really like my doctor!!!
  After I started reading their online Goggle reviews,in which you could not get any worse, I decided to have my insurance company call them and straight it out, which they did! The point is I should have NEVER been billed!! I feel if I had of paid this, they would have never refunded it!
  How in the world does BBB give the an A to this business with all the many complaints and horrible reviews???

  

  Business Response

  Date: 05/17/2023

  Account review was completed. The insurance carrier provided
  additional information on claim processed and account balance was adjusted.
  Patient has been notified and an itemized statement was mailed out for her
  records. 

  Customer Answer

  Date: 05/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:05/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Florence Pathology Services provided services in December, 2022. Billing was sent to Medicare and then to my secondary insurance provider, Mutual of Omaha. The balance following payment by Medicare was $29.43. That balance was paid in full by Mutual of Omaha on February 17, 2023 under Claim Number: ************-***. I continued to be billed for $29.43 for subsequent months. With each billing I contacted the billing agent (APSMEDBILL.COM) and notified them of the payment they were, apparently unaware of.
  Most recently, today, I received a collection agency referral and notification that should the account become "credit reported" it can remain part of my credit profile for ten years.
  It is beginning to feel like a scam to secure additional payment for services already paid for.

  

  Business Response

  Date: 05/18/2023

  Patient
  was contacted after the account review was finalized. The payment from the
  secondary insurance is being processed. Please allow 45 days for posting. She will receive an itemized statement showing a $0.00 balance.

• Initial Complaint

  Date:05/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company Coastal Plains Pathology at the address of 5700 SouthwyckBlvd., Toledo, OH 43614 is trying to collect exactly $35.70 for lab work that they never could have received from me. It’s a pathology bill for a Gen Health panel as well as a lipid panel. They have my doctors office listed on the bill but I told them he has never drawn Any lab work . I am a nurse at a hospital nearby, and my insurance requires that I have labs done at my hospital facility. My position does not use coastal plains pathology. He uses LabCorp. When I inquired at my hospital laboratory, the head of the lab said that we use eastern Carolina pathology and she had never heard of this company. I’ve contacted them three times and have gotten hung up on after being on hold for 20 minutes each time. And I see on their website that they have multiple complaints filed with them for false billing claims.

  

  Business Response

  Date: 05/10/2023

  Patient’s account reflects
  charges billed as a result of the oversight performed by the pathologists at
  Johnston Health.  The business was previously operating under the name
  Eastern Carolina, but has since changed to Coastal Plains Pathology.  The
  account balance of $35.70 has been adjusted as a courtesy. An itemized
  statement was mailed to the patient for her records. 

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to contact via telephone even though this bill is not in any way my responsibility. They told me it had been resubmitted & call back some other time. Being a recorded message I couldn't even remind them this is Veterans Administration responsibility. I need them to STOP billing me & stop threatening to send or from sending this bill to collections. All bills & all communications for services provided within the government agreement are solely the responsibility of VA. I need them take care of this matter in the appropriate agreed upon manner. Veterans never even see a bill from companies who follow & respect instructions. They are paid (we do get acknowledgment of payment from VA) quickly when they do. A provider agrees to accept what payment the VA gives them, which is often not the full amount. VA instructs veterans to NEVER make a co-pay, to pay anything leftover, non-authorized items, or for any charges a provider tries to threaten veteran for payment. This is to prevent less than respectable companies from overcharging, double billing, & trying to claim over what payment the VA authorized. This company has been ignoring the procedures & is threatening to send this bill to collections for a payment that is NOT mine to pay & they know it. Time to make a complaint against them & to stop threatening veteran for payment. If they want paid they need to contact the VA & find out what they did wrong in their billing. VA has confirmed they WILL remove any collections from my record as its not my bill to pay, but it shouldn't go there in the first place! Most responsible providers never even think about billing the veteran, so, are these people legit? It seems a scam since honest providers agree to & follow procedures. Never an indication of what it was for or date. Once I think it mentioned a name, if so her appts are all VA authorized. If they billed the VA as poorly as me no wonder they weren't paid. Account *********

  

  Business Response

  Date: 04/17/2023

  Account
  review completed. Provider did not receive initial Authorization information.
  Balance adjusted to $0.00. Patient has been informed and itemized statement was
  sent via mail.

  Customer Answer

  Date: 04/17/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:03/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received an initial bill, only a balance forward statement. I requested a detailed statement and never received it. When I called to speak with someone I was told they were no longer the biller for the group mentioned on the bill and they had no records and couldn't provide any additional help or information. I paid their website when I received the initial bill, so I don't understand how they weren't able to provide me with any information.

  

  Business Response

  Date: 04/04/2023

  Patient
  was contacted and account review was completed. Itemized statements sent for
  March and April dates of service per her request. No further action needed.

• Initial Complaint

  Date:03/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a medical bill in May 2022. I called APS Medical in June, 2022 to have them retroactively file my bill with my insurance provider. I was informed that it was filed with BCBS-NC on June 17, 2022. I did not hear anything back from my insurance provider (BCBS-NC) or APS Medical Billing until I called to check on the status in October. I was told the filing did not go through and they would complete a work order to refile on October 17, 2022. I called back in November to check that my claim was filed, in which I was told it was not filed and they would file it again. It was finally filed with BCBS-NC on November 8, 2022. I was told to check back in 30 days about the status. The claim was denied by my insurance due to being filed outside of the 180 day billing period. On December 22, 2023 the denial was sent to customer care to be reviewed and I was to check back in 30 days. I called back on February 24, 2022 and was told that a refund should have be issued and the refund was being sent to the payment team for processing and because of the extended time frame they could not issue a refund to my credit card but that a check should be sent out in 7-10 business days. They advised to call back to make sure the check was processed and mailed. On March 21, 2023 I called again to inquire the status of my refund check and was told by the supervisor, *********** ******, that an appeal would have to be filed to the insurance team because the original denial review did not go through. That the staff should have filed the denial review with the insurance team rather than customer care. That he would contact me or my husband within the week to update on the status of our claim. Every claim that was supposed to be filed and every action taken by the staff and company did not go through multiple times until a supervisor got involved and involved his supervisor.

  

  Business Response

  Date: 03/22/2023

  Account review complete. Patient was informed on 3/21/2023, she will receive a
  full refund for her payment of $674 in 10-14 days. No further action is needed. 

  Customer Answer

  Date: 03/22/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m not sure the original bill date but I have made the same payment twice thinking that I did not pay. I paid 53.18 (balance due) on 11/7/2022 and 2/2/2023. I only paid on 2/2 because the portal claimed I still owed and I didn’t not locate the first transaction.
  Now that I have found it, I am requesting a refund for one of the payments and for this bill to be removed.
  Account number *********
  Statement date 3/6/2023
  Amount 53.18 (double payment)

  

  Business Response

  Date: 03/23/2023

  Four accounts reviewed. Patient was contacted on 3/22/2023 and
  explained multiple dates of service and corresponding account balances.
  For account ending in -***, the current Account balance is $53.18,
  left as patient responsibility after insurance processing. Charges and balance
  are valid.

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have received two bills from **************. for only $13. It appears to be a scam because their representative would not answer some questions and hung up on me. They show South Bay Path Assoc is local but their phone does not pick up, just goes with a quick beep, beep......... their address is shown but a reverse lookup on the phone number shows a completely different location. The doctor they show on the bill is a gynecologist in Toledo,Ohio and we are some thousands of miles away. In mapping the address the map shows 7 businesses located there but not South Bay Path. They want a payment to SOUTH BAY PATH ASSOC. is this a scam as we can’t even find out what this bill is for and who ordered the procedure.

  

  Business Response

  Date: 03/16/2023

  Account review completed.
  Customer Service representative was coached on proper call handling. Account
  information was updated and balance now reflects $0.00. No further action
  needed.