Business Profile
Medical Billing
APS Medical Billing & Professional ConsultantsComplaints
Customer Complaints Summary
- 74 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This organization is seeking to fraudulently charge me $558 in additional fees for a medical procedure that I do not owe. My insurance company has a pre-negotiated rate with the provider which was paid in full. Even after myself and my insurance company contacting this company and being told it was under review, I am still being charged this. Further, they have now extorted this payment from my by threatening to send me to collections unless I pay. This is unethical and unacceptable. A copy of my bill is attached for reference as well as the contact form I have shared with them directly.
To further this situation, this business has a track record of doing the same to other patients as visible in their Google reviews here: ***********************. This business should not be allowed to operate and extort significant dollars from customers by threatening their credit for bills that they have incorrectly filed. I have never felt so betrayed by a business.
Business Response
Date: 12/11/2023
Account review was completed. An appeal was filed with the
insurance carrier on 12/01/2023, and the turnaround time for a response is 45
days. The payment received on 12/09/2023 will be refunded back to the patient.
If there is a balance deemed as patient responsibility after the appeal is processed,
the patient will be contacted at that time. Patient has been informed.Initial Complaint
Date:12/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $13.00 by Glendale Pathology Associates, Regal Medical Group says they received the bill on 9/12 and paid it on 9/22 but the CBG code ***** is to be paid by the L.A. Care Health Plan Medical-Cal. I called L.A. Care Health Plan the said give them 30 days to figure it out. I called L.A. Care Health Plan twice on 12/5 and they said it is Regals Medical Group issue. I have a severe mental illness. I know Adventist Health Glendale has gotten settled a legal case where they were accused of shipping mental ill to skid row. I believe all 3 business are trying to "push me out" of the system. I need help get reimbursed for the $13.00, I am poor and really need the money.Business Response
Date: 12/20/2023
Account review completed. Patient’s credit card was refunded
$13.00 due to overpayment. She was informed via voicemail. We apologize for any
inconvenience this may have caused.Customer Answer
Date: 12/21/2023
Complaint: ********
I am rejecting this response because: I have to wait for my bank statement to confirm the money was returned. I have not seen it in the pending transactions on my parents credit card or on the only card I have left after bankruptcy. Please have patience as I have a severe mental illness and mind brain freezes with high anxiety. At this time I desperately need a surgery to reduce very painful symptoms but Adventist Health Glendale has been known to counsel procedures a 1/2 hour before the procedure. Given their legal settlement for dumping mentally ill patients at skid row and the fact Regal Medical Group/LA Care Health Plan/ Adventist Health Glendale rescheduled my surgery about a day before the medical group switches to Health Net I have high anxiety about the truth of their statements. All of these companies have faced legal illnesses for delaying healthcare for medical patients and/or mentally ill patients.
Sincerely,
**** ******Initial Complaint
Date:11/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We received a bill for $122 that was for services provided almost a year ago. We called and spoke with a nice person who let us know this bill was made in error and insurance has covered it. We were told to throw bill away and disregard to which we did, we get another bill, I call again. They apologize and said same thing. We then receive a bill warning us we had 10 days before they referred to collections Again I call, we are very sorry. We will make note of this in our system I waited 4 days and just checked online, its still showing a balance due. If they refer me to collections we will have to go to court, as this has been handled 3 times now.Business Response
Date: 11/22/2023
Account review completed. Balance was adjusted as a courtesy. A voice message was recorded for the patient stating a zero balance statement will be mailed to the address on file.Initial Complaint
Date:10/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I, along with the secondary insurance and the medical provider, requested APS Medical Billing to release **** ********* (itemized bill) to secondary insurance a total of eight (8) times. Written requests from secondary insurance on 3/30, 4/29, 5/29 and phone requests on 3/30 and 4/25; Phone requests from me on 4/5 and 10/3; and Phone request from medical provider on 10/5. They NEVER ONCE sent the **** ********* (itemized bill) as requested those eight (8) times.
It wasn't until I called on 10/5 at 3:55pm and spoke to a representative requesting that I speak to a manager that they FINALLY processed all of the 8 requests for the itemized bill. It is THEIR job as a medical billing office to release itemized bills to secondary insurance, so secondary insurance can determine their coverage of the remaining bill. It took almost seven (7) months and me getting angry with their representative for APS Medical Billing to finally release the itemized bills.Business Response
Date: 10/16/2023
The patient’s mother was contacted and provided an account
status. She provided the information for the secondary carrier, and it was
confirmed they received the claim on 10/3/2023. Carrier requested to allow two
to three weeks for processing. The account was placed on hold while secondary
carrier reviews the claim. The patient will be contacted if there is a
remaining balance, once the secondary insurance submits the corresponding
explanation of benefits.Initial Complaint
Date:10/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Procedure code was entered incorrectly. Roper entered ***** when it should be ***** per the information provided by the doctor at Lowcountry Urology.
I've called ************** * times to try and get this adjusted. Everyone assures me it will be fixed only to receive another bill the next month.Business Response
Date: 10/06/2023
We confirmed the correct procedure code was billed. The patient was called and made aware.Customer Answer
Date: 10/09/2023
Complaint: ********
I am rejecting this response because: No one called me! Id like to speak to a manager over the coding department or billing department. You can reach me at ************
Sincerely,
****** *******Initial Complaint
Date:10/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need this company too issue the correct name on a refund check to me ******************* not my son at the time he was a minor, Ill try to see if they will rewrite a check, Im bothered by why they issued a refund in his name and not mine I wrote the check its my account thanksBusiness Response
Date: 10/04/2023
Original refund check has been void and a new refund check issued to the patient's father was mailed 10/03/2023. Patient's father has been made aware.Initial Complaint
Date:09/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a bill from them for $145.12 for a lab I had done by the same health provider I have gone to for 10 years. I have NEVER received a medical bill since I have been on Medicaid. Tried to contact them, cannot get ahold of a single living person.
I called my insurance who reported the bill, and they will try to contact them and take appropriate action. They don't even have a record on their end of the claim I am speaking of. They also claim they need more information about my insurance, no they don't.
There are literally dozens of reviews about this company around the Internet, and the biggest keywords are fraud, and scam.
Looking for a complete settlement of a bill that is not valid. Either they can handle it themselves first or my insurance will be contacting them here soon.Business Response
Date: 09/21/2023
Account
review completed. Patient contacted customer service on Sept. 19th,
2023 and provided correct insurance information. Claim was submitted to the
carrier. No further action needed at this time.Customer Answer
Date: 09/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ************Initial Complaint
Date:08/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3/9/23 $2,135 #*********
4/11/23 $1,659 #*********
4/17/23 $100 #*********
Date of service, amount, and account number, 3 separate bills.
I have been trying for 5 months to get Pathology services of Kalamazoo to correctly bill my BCBS of Michigan insurance. My wife had cancer surgery. I have not had any trouble with billing from anyone else except this outfit. They keep promising to fix it, but again and again I get the full billing amount saying the insurance denied the claim. THERE IS ABSOLUTELY NO REASON FOR THIS. All other related billing......for every other medical claim I have ever had for my wife and me has been paid without any problem. Please find out what is going on with this place, why they can't get it right. Thank you very much. -*** ****Business Response
Date: 08/04/2023
Three accounts were reviewed as part of this complaint. The
claims required updated patient information, which caused multiple rejections
from the carrier. All three claims were corrected and refiled. Patient was
informed of the submissions to their insurance carrier. We apologize for the
delay and inconvenience caused by this process.Customer Answer
Date: 08/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I am told by them that it may take up to 45 days to receive a corrected bill. You need a response from me "within 10 day's" so I will in good faith accept their response.
Sincerely,
*** ****Initial Complaint
Date:07/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My first contact with this company was when I received a notice in the mail titled "Final Notice / Collection Agency Referral". (The document stated that I had 10 days from the statement date to reconcile or be referred over.) Eager to address this and determine why this was my first notification of any balance due, I followed the steps on the notice which lead me to the website to view more details. For there, (on 7/15) I submitted a contact form explaining the situation and requesting to discuss a repayment plan that would be agreeable to both parties. It is now 7/30 and still no one has reached out to me to rectify this situation. As such, I once again attempt to follow the steps on the document to see if I can file another request for contact, only to see that my credentials no longer allow me to login. HELP!Business Response
Date: 08/04/2023
Multiple contact attempts completed and voicemails left. Patient
unresponsive. Please contact the number on the statement to discuss payment
options. No further review needed at this time.Customer Answer
Date: 08/08/2023
Complaint: ********
I am rejecting this response because:Your office hours conflict with my working schedule. Can someone please EMAIL me (*****************************) to discuss a payment plan ASAP?
Or, if this is something I can request through the online payment portal, I’m happy to do so there as well; however, I still cannot login to the payment portal making that impossible.
Sincerely,
****** *******Business Response
Date: 08/10/2023
Several statements were sent to this patient through USPS mail,
prior to the statement dated 6/09/2023. Billing correspondence was sent on
3/29/2023, 4/30/2023, 5/15/2023, and a phone call was placed on 4/13/202,
in attempts to discuss her account balance. Additional calls placed after this
complaint was filed: 7/31/2023 and 8/02/23 and voice mail messages were left.
Our hours of operation are Monday-Friday from 9:00 am to 8:00 pm
EST. Patient can speak to a representative to discuss payment arrangement, as
this option is not available via online portal. Due to HIPAA and privacy laws,
we are unable to discuss accounts via email.Customer Answer
Date: 08/11/2023
Better Business Bureau:
Though I did not receive whatever previous statements they came to have mailed, it was helpful that they clarified their hours since they were open later than it had stated on one notice I did receive.As such, I was able to call and set up a payment plan as I had been hoping to do all along.
Sincerely,
****** *******Initial Complaint
Date:07/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2/24/23 Ultrasound
I was billed $1,780.25 from Cheshire Medical Hospital in Keene for Imaging services and Lab. Bill was completely paid off 4/10/23 in their portal.
I was later sent another bill from APS afterwards for $53.98 on 5/3/23 for radiology services from Cheshire Medical Center. Was sent to collections one month later despite already having the bill paid off.Business Response
Date: 07/12/2023
Unable
to locate customer account with the information provided. Multiple calls and
voicemails were attempted with no response.
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