Reviews
This profile includes reviews for Yark Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 18 Customer Reviews
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Review fromMitch W
Date: 06/26/2025
1 starMitch W
Date: 06/26/2025
I bought a 2022 Mazda cx5 from this dealer on may 14th. **** was my salesmen. I paid for the highest warranty they sell, and I paid for the entire car and warranty before leaving there dealer. I didn’t finance any of the car. I was told I would get my title in the mail within 30 days. I now have a few days left on the temp tag and still no title. I called Thursday June 19th to figure this out and was told I would receive a call back. I never got a call back. A few hours go buy and I received this text message(attached in the photos). I called Friday June 20th for the same reason and I was told the same story on how they aren’t sure but they would call me back. I never received a call back. They also tell me every time that a finance manager is in a meeting. I called today on Saturday June 21st and was told again for the third time that the manager is in a meeting and they would call me back. I said “well what happens when they don’t call me back again”. Then I was told they wouldn’t do that and they would keep me in the loop. Once again they dropped the ball. Overall this dealership sucks at communicating and it seems as if once they sell the car they don’t care about their customers anymore. I wouldn’t recommend buying a car here especially if you are paying for it all in advance.
(Update) on June 24th, I received a call and a text message stating that they sold me the vehicle without having the title in their possession. They supposedly bought the vehicle and had the title sent to the wrong address. So they didn’t actually have the title in their name and are waiting on a duplicate title to be sent to them so they can then put it in their name and then transfer it to me. Once again, don’t buy a car from this dealership unless you want the runaround.
Yark Automotive Group
Date: 06/30/2025
We appreciate you bringing this matter to our attention and hope that after speaking with our sales manager regarding your review, all of your concerns have been addressed at this time. Please know it is never our intention to have any of our customers feel less than satisfied and hope to be able to continue working with you and gain your trust back in our company.Review fromKevin W
Date: 05/21/2025
1 starKevin W
Date: 05/21/2025
I took my **** in to the service department this week to get a second key programmed. Without my knowledge, they did a multipoint inspection which detailed approx $10,300 of issues with my car. One was a bad battery. They stated every time they started it, they had to jumpstart it. They quoted $471 for a new battery. I arrived and the car wouldnt turn over. I noticed the headlights were left on. **** Soseby denied this. I needed a jump start to leave their building which they did not offer so I had a tow truck respond. The tow driver tested the battery and it showed good. I took the battery to two other places which also showed good. I have photo proof. They also quoted a license plate light assembly for $800 and a rim for the car for $900. The C8 Corvette rims cost that, not a **** 500 rim! Id love to show a photo of this $10,300 estimate to anyone who is interested. **** should be embarrassed to have presented such rubbish. Im not actually sure how he can sleep at night!! By the way, Im a business owner. Between my family and business, we have bought probably 10 vehicles from them over the past decade. The highest priced vehicle was over $100,000 and this is how they treat us??!! WOW!!!!Yark Automotive Group
Date: 05/30/2025
Customer feedback is important to us so we appreciate you leaving us a review. We hope that after speaking with our service manager regarding your review, all of your concerns have been addressed at this time. Please know it is never our intention to have any of our customers feel less than satisfied and hope to be able to continue working with you and gain your trust back in our company. If you have any additional questions, feel free to contact him directly.Review fromKim M
Date: 05/08/2025
1 starKim M
Date: 05/08/2025
My husband bought a Transit Van from this place. They told him he could trade it in but as soon as he drove it off the lot the equity on this van dropped $20,000. No one wants to touch it for a trade. They also screwed him out of $1200 a month for a van that is not worth what they sold it for. They played my husband for a sucker.Yark Automotive Group
Date: 05/12/2025
***, were sorry to hear about your experience. We strive for accountability and clear communication, so it's concerning to receive this feedback. We would love to speak more to you, but are unable to find anything under this name. When you have a moment, we would appreciate any additional information you can provide- Name vehicle is under? How can we contact you? Please contact us at [email protected] so we may address these concerns.Review frommatt p
Date: 10/28/2024
1 starmatt p
Date: 10/28/2024
*BUYER BEWARE!!* My wife and I purchased a 2013 Jeep Wrangler on 9/21/2024 from **** ******. Mind you we paid in full. 2 days after the purchase the engine light came on. 2 DAYS! We took it to a local repair shop they told me that it could be the manifold sensor and if the light came back on then we were sold a lemon. We then called Yark to tell them what had happened, they did agree to pay for half of the sensor repair. Needless to say the light came on the next day, throwing a transmission code. They refused to do anything else to help! We planned to take it in to get it looked at a Jeep dealer, and a couple days before the appointment the engine light turned off. Now on 10/26/2024 the wife and I decided to drive to ******* for the day and on the way home our Jeep completely broke down on a highway in a construction zone with one lane and no shoulder to pull off to we were stranded and scared for our lives!! We had the police come to keep us calm and had a tow truck come and take care of the situation. We then had it towed to a transmission shop. Now this takes us to 10/28/2024, the shop called me and told me that my TORQUE CONVERTER BLEW! $4500 dollars later to get it rebuilt! Moral of the story is where is the customer service at **** ****** in ******! It's not like I had it for weeks or even months. It was 2 days after the purchase, the light initially came on! Mind you we have another vehicle that the engine light came on after purchase and had no issue getting help from the dealer at the time. Something tells me the code was cleared upon inspection when the prior owner traded it in and I'm the one that was stuck with it and Yark didn't want to put the money into the vehicle to get it fixed. They took my money and ran! It would be nice to get some compensation in return. Be careful who you buy vehicles from.Yark Automotive Group
Date: 10/29/2024
The customer purchased a 2013 Jeep Wrangler AS-IS with over 100k miles on it and signed all necessary paperwork acknowledging his purchase. The customer took his vehicle to another shop to have repaired and we informed him that had he brought the vehicle to our dealership, we would have taken care of the repair at no cost, but did agree to pay half of the repair that was done at the other shop. When the customer called back stating that the check engine light came back on, we informed him again that the other shop is responsible for the repair and that they may have misdiagnosed his vehicle. At this point it is out of our hands, and if we had the opportunity in the first place, we would have made it right. All vehicles are fully inspected before being placed on our lot and like all mechanical items, there is always a chance of break-down or repair that may need to be performed at any interval in its working life-span, no matter the age of the vehicle. Our intentions are always to sell good, quality, reliable vehicles. We simply would not be in business if that is not what we did. We feel we went above and beyond to make this right for him.Review fromDaniel B
Date: 10/16/2024
1 starDaniel B
Date: 10/16/2024
Yark Nissan, the worst service department I’ve ever dealt with. From the service manager to service rep, the worstYark Automotive Group
Date: 10/22/2024
We are sorry to see you were not satisfied with your experience with us. We would appreciate any additional information you can provide about your experience. Please contact us at [email protected] so we may address your concerns. We look forward to hearing from you.Review fromIsmail S
Date: 10/02/2024
1 starIsmail S
Date: 10/02/2024
They took my deposit, a week later I still dont have a refund.I spoke with 5 different people regarding this issue.Yark Automotive Group
Date: 10/04/2024
******, we appreciate you bringing this matter to our attention allowing us to look into your concerns further. On the 28th you spoke with someone regarding your refund and it was stated that when a deposit gets put down, it goes through our accounting department. That will then get processed and then will be credited to your account. This process could take some time and should will be credited back to you soon. If you have any other concerns, please reach out directly.Review fromJon N
Date: 04/12/2024
1 starJon N
Date: 04/12/2024
BUYER BEWARE. It is not the ****** dealer that you think. Briefly, reserved a vehicle last fall due to arrive in spring. Assured in writing that they would not be marking up the vehicle for local buyers. One week prior to delivery told that they are now going to mark them up $5000 above build price. Obviously, not a decision made by the salesperson. My experience with several of the salespeople has been exemplary. This kind of decision is made at the manager level, or possibly the owners. Not sure if this is a policy of this particular dealer, or the entire Yark Automotive Group, but I want everyone to be aware of the dishonesty involved. I passed up several other opportunities thinking that I could trust their word. Please tell everyone you know. I will be passing the word among both hospitals I am affiliated with as well as everyone online. I will never buy a vehicle again from them ( My family has bought more than 10 vehicles from them over the past 20 years). Anyone considering buying from them beware. Even having it written down doesn't seem to insure they will keep their word.Yark Automotive Group
Date: 04/15/2024
***, we apologize that your experience with our dealership has led you to leave us a negative review. Our goal is to give everyone the same opportunity to buy our vehicles, but the market is very competitive, which puts us in a tough situation. The deposit you put down was simply taken to allow you the opportunity to purchase this vehicle and there was never any pricing put down in writing. Please feel free to reach out to our GM, ***, directly at 419-842-7719 or [email protected] with any questions you may have regarding market pricing and demand.Review fromHoke H
Date: 01/25/2024
1 starHoke H
Date: 01/25/2024
Do not buy from Cheapest Factory Parts. They sent me the wrong parts and upon returning the parts to them as they requested with their promise of refunding my money, they never refunded money to my credit card. I was told by this company my credit card would be credited within 24 hours to 7 days. It has now been over 12 days and I am seeking legal action.Yark Automotive Group
Date: 01/29/2024
Thank you for your review and bringing this matter to our attention. We have investigated your concerns, and found that after ordering splash guards for your vehicle, they were not the correct style you were looking for. After exchanging for the correct style, it was taking too long for them to come in and requested a refund. Our records show that your card was refunded on January 12th. Please contact us at **************************** if you need more information regarding this refund.Review fromKelly B
Date: 01/24/2024
1 starKelly B
Date: 01/24/2024
Very bad service they sold my son a car that only ran 1 month then blew up but yet they won't do nothing to help him never go there againYark Automotive Group
Date: 01/29/2024
Thank you for taking the time to share your concerns, *****. We sincerely apologize for any inconvenience you've faced. We have reached out and addressed the issue to the best of our ability. Please understand that for "as is" vehicles, our responsibility is limited. Nonetheless, we remain committed to assisting you as much as possible. If there's anything further we can do, please let us know.Review fromDavid L
Date: 01/23/2024
1 starYark Subaru caused $4460.17 worth of damage to my 2023 Subaru Forester after taking it in for an oil change. They offer a free car wash which I politely declined at the end of my service stating it had a very expensive ceramic coating and the automated wash would severely damage it. You cannot wash ceramic coating through a touch car wash, it has to be washed by hand or by a touchless car wash. It was documented I denied the car wash for this very reason. Sadly, they ignored the service sheet and washed my vehicle anyway. They even scratched the inside of my door which is maddening. After confronting ***** the service manager he denied any wrong doing. He kept telling me they wash hundreds of ceramic coated vehicles this way with no issue, despite photo documentation showing the thousands of micro scratches. Yark flat out refused to pay if my original detailer fixed the damage. They would only cover the repair if their 3rd party detailer down the road was assigned. This 3rd party detailer informed **** these scratches were from "filler" being washed out. Sadly, this isn't how ceramic coating works and is a huge red flag. This was an Opti-Coat Pro3 coating that cost over $3,000 to apply. It was done by one of the best detailers in ****. Between their sleazy 3rd party detailer and the professional I used, this resolution was hardly acceptable. I was forced to go through my insurance to ensure this was repaired properly and with a competent detailer. Please, don't let Yark repair their mistakes in house or with "their guy". You as the owner have every right to choose your repair man after they failed. Yark, your response to this grievance isn't the full story. You never admitted fault and offered every excuse that a car wash could never damage ceramic coating. We never set up a repair because I told you again and again, the original detailer would fix the damage. You wanted to go the cheapest route that only worked for you, regardless if this was your mistake.
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