Reviews

This profile includes reviews for Yark Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Yark Automotive Group has 12 locations, listed below.

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  Yark Automotive Group

  6019 W Central Ave Toledo, OH 43615-1803

  
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  Yark Automotive Group

  6141 W Central Ave Toledo, OH 43615-1805

  
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  Yark Automotive Group

  9830 Waterville Swanton Rd Whitehouse, OH 43571-9755

  
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  Yark Automotive Group

  1377 Conant St Maumee, OH 43537-1609

  
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  Yark Automotive Group

  6000 W Central Ave Yark Fiat Alfa-Romeo Toledo, OH 43615-1804

  

Review Details

• Review fromShauna S

  Date: 01/06/2024

  1 star

  Shauna S

  Date: 01/06/2024

  Sitting at a ******** tire after buying a certified preowned car from yark. Had around ****** miles and unfortunately bald tires, didnt realize it till we were losing traction at a traffic light due to slightly wet roads, wasnt raining anymore, just a little wet. We couldnt even leave Toledo before getting tires. Dealership closed at 5, we pulled up at 5:06 to try and see what options they would provide. We drove from **** with a 5 year old to get this truck and now have to drive towards snow. So with no other option but to get home, we stopped at ******** and got hit with a $1400 bill because all 4 tires needed replaced. I see your core values and vision really matter to youcommitted to exceeding our customers expectations every daydefinitely didnt succeed with this customer... Core values - competence, integrity, respect, convenience, leadership, enthusiasmI could name a few you guys missed in our interactions and purchase. Extremely disappointed that you would sell a certified preowned vehicle to us in the winter, with 7 hours to get home in the snow with bald tires and a 5 year old insideno morals. I would look elsewhere or ensure you check the 169 point inspection closer than we did.
  

  Yark Automotive Group

  Date: 01/09/2024

  We truly apologize and regret to hear about your experience and that it has led to your low rating. We strive for integrity and respect in all our interactions, so this is not at all what we want for our customers. In order for a vehicle to be certified, the depth of tread must be at a certain depth and your vehicles tires were well above the certification standard per Stellantis for tires. Please reach out directly to discuss if you have further questions.

• Review fromMelissa G

  Date: 01/02/2024

  1 star

  Melissa G

  Date: 01/02/2024

  I bought a new car on May 1. The salesman was friendly through the buying process; however, after I called a few days later he acted like he didn't know who I was. Strike number one. Then a couple months later I realized my blue milk crate, which I kept in the trunk of my used car, was not in my new car. He transferred everything (supposedly) from the used car to my new car. The crate had jumper cables, hats, gloves, maps, etc. I left a message on ********************************** phone to have the milk crate delivered to my house. It never was, and no one called. Strike number two. Then I received an email asking if I'd recommend ***********. I answered honestly, NO, and the survey ended there. Strike number 3. They should have asked why (instead of airing on the BBB site) and used this as a tool for better customer service. My friends had asked me to go to ********************************* in the first place. I wish I had listened to them.
  

  Yark Automotive Group

  Date: 01/04/2024

  We apologize for your experience and that it has led to you leaving us a negative review. We spoke to ************* and he does not recall a crate being in the back of your vehicle, and we believe that our detail department would have informed us immediately if something like this was left in the vehicle. However, being that it has been so long, we would like to offer you a gift card in hopes of resolving this issue. Please know that we do try to serve our customers the best we can and regret any inconvenience or frustration this may have caused you.

• Review fromGlenn B

  Date: 12/02/2023

  1 star

  Glenn B

  Date: 12/02/2023

  This place is the absolute worst. They have the luxury of being the only *** dealer/service company for miles. They knew there was a recall for my model. I was unaware of the issue, but they inspected the car charged me **** anyway. Every other dealership I called (************, *******) knew of the issue and mentioned it right away. Also not saying they are racist but their treatment of me during this whole situation sure feels that way.
  

  Yark Automotive Group

  Date: 12/13/2023

  Thank you for providing your comments. We checked your records and dont see anything since your last visit in 2021. There are currently no outstanding recalls on your vehicle. We are committed to fostering an inclusive and diverse environment where everyone feels valued and respected. We take allegations of racism very seriously and strive to maintain a workplace that promotes equality and fairness. Please contact us with specific details so that we can look into your visit.

• Review fromFaith F

  Date: 11/16/2023

  2 stars

  Faith F

  Date: 11/16/2023

  I test drove my vehicle and saw "low tire pressure." The salesman & loan arranger said it was "temperature fluctuations" (current vehicle had no issues). The purchase and loan was fast and easy. Both employees said the tires would be inflated before pick-up. I said I wanted a 2nd key fob, to which the loan arranger said, "that should be no problem," and told me to ask later when I came back. I needed my trade-in SUV for a week and a half to finish moving furniture. We set a specific date to turn it in and pick up my new purchase. Upon arrival, no one was at the desk. Neither of my contacts were working - I shouldn't have picked it up unless one was there. No second fob was available, no idea how to get one, and no record I requested one. In the Yark parking lot in the rain, vehicle still had "low tire pressure," and front passenger tire was 18 PSI! Completely unacceptable, after a week and a half! I wanted tires inflated ahead of time to see if any tire had a slow leak before driving to ************. A tech inflated the tires, but still "low tire pressure." I refused to leave the lot until inspected by service, who turned off the low tire pressure light and saw no issues. I e-mailed my salesman and mentioned the tires, asked how to get a 2nd fob, and how to get a manual. No reply. I called a manager, no reply. There is nothing wrong with the car, so far, but I am stunningly disappointed with service. I came to Yark for vehicle choices, but will be returning to my hometown dealership where I bought my prior 2 vehicles. I called the manufacturer, discovered this model year had no manual included, and bought one. Good service would suggest they could have easily found that out for me, and let me know how buy one. I still need a second key fob and will keep trying, but expect that verbal agreements aren't worth the paper they're written on. Once the sale was over, Yark Nissan forgot the "refined, first class experience," where the web site says I'm "well taken care of."
  

  Yark Automotive Group

  Date: 12/12/2023

  Faith, customer satisfaction is our top priority and always strive for an exceptional experience and regret this was not the case with you. Please know that we have shared your concerns and feedback with proper management to ensure something like this does not happen again. We hope that you will allow us another opportunity to serve you again in the future and gain your trust back in our company.

• Review fromMike G

  Date: 11/09/2023

  1 star

  Mike G

  Date: 11/09/2023

  Worst online customer service I've ever experienced in my 40+ years of buying parts online. Defective part and absolutely no assistance in an exchange or refund. Having to dispute charge on credit card. DO NOT DO BUSINESS WITH THIS COMPANY! ABSOLUTELY TERRIBLE!I even offered to pay for the re-install of the part just to come to an amicable resolution but ******************* and the **** Brothers refused to work with me in any way shape or form and/or ignored my inquiries and efforts to come to any resolution which is why I felt so strongly to warn others. This group will leave you out in the wind. They simply DO NOT CARE! Evidenced by the abysmal customer review rating specific to ******************** (where you can find REAL reviews).AFTER purchasing the part for a high end automobile, they claimed (after the order was delivered and part installed) that there is a "REQUIRED ADHESIVE" which they didn't disclose. This was the only excuse they eventually provided after more than a week of e-mails and phone calls to try to get a hold of ANYONE with ****. They sent the adhesive after-the-fact for free as if they realized the mistake. Too little, too late. Why isn't that mentioned right on their site? They tried claiming the certified install shop should have known about this required adhesive and therefore, it isn't their problem, and they have denied any replacement, warranty, or offer of any kind.I reached out to *************** as well as requested ********************* e-mail addresses. Those e-mails never received any reply.They refused to discuss the defective part with the *** Certified Repair Shop to verify my claim. The website says "Manufacturer Warranty" and "Fitment Guaranteed". That is a load of ****.FWIW: Out of the 92 "managers" they show on their site, 3 of them are female. I get that the auto industry generally appeals more to Men but 89 to 3 at their place?? Hmmmm???FIND ANOTHER ORGANIZATION!!!
  

  Yark Automotive Group

  Date: 11/10/2023

  You stated you would be leaving reviews and writing into the BBB if we did not agree to your demands. You say that you were not being threatening, but on several times stated these remarks to the point it was making our employees uncomfortable. You want us to accept all responsibility for this install with no responsibility from the certified *** shop for improper installation. Our parts manager did not call the shop that did the installation because that relationship is between you and the shop. The shop did not buy the part, you did, so there is nothing we can do for that shop. They installed a part that was supplied that you purchased online through a third party website. We understand your frustration because your m5 is now damaged. Unfortunately, since we only fulfilled your online parts order with the correct part you ordered, which wasnt defective when shipped, you will have to work with the installation shop for any kind of damage to your vehicle. If WE had installed the part incorrectly, we would stand behind our work, but that isnt the case and we dont assume any responsibility with the installation. It clearly states in the parts manual that a certain adhesive must be used, and had the installers read the manual and used the correct adhesive, no damage would have occurred. The installation instructions from *** ****** to refer to *** (*** Electronic Parts Catalog) to find the correct adhesive. If the installation shop had read this, and followed the instructions, then they would have gotten the correct adhesive before the installation. Also, our cancellation policy states we cannot take back used, installed or tried parts.

• Review fromN. R

  Date: 06/03/2023

  1 star
  My Husband wanted to test drive a used vehicle and they wanted $500.00 down to hold it, The vehicle was a Used SUV also.
  Shame on them for making it difficult for trying to find a vehicle.

• Review fromMark E

  Date: 03/29/2023

  5 stars

  Mark E

  Date: 03/29/2023

  We bought a used car through them. Seemless and painless and Jennifer was great in assistance. This one was in Toledo.
  

  Yark Automotive Group

  Date: 03/30/2023

  Thank you for your review! We appreciate your business and knowing you had a great experience!

• Review fromDiana M

  Date: 07/28/2022

  1 star

  Diana M

  Date: 07/28/2022

  Beware of Yark Chevy in Perrysburg. They kept my Camaro for two days with no update call, and just charged me more than $170, after saying it would be around $130, to NOT fix my AC, which they told me would cost more than $2,000. Only for the rich, my friends. Good luck if you’re a customer.
  

  Yark Automotive Group

  Date: 08/04/2022

  We apologize for your experience and appreciate you bringing this matter to our attention. Customer satisfaction is our #1 priority and we have forwarded your review to proper management for further information. Your advisor informed you that diagnostic would be $145 plus tax and that nothing would be done to your vehicle without your consent. Unfortunately, we were unable to get to your vehicle same day and had to keep it overnight, which you were informed of that afternoon. The issue with your vehicle is the HVAC box that has blend doors and control unit which requires the dash and windshield to be removed and requires many hours of labor. Prior to coming to our dealership, you had someone try to repair the broken part, which did not hold. Please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you.