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Business Profile

Basement Waterproofing

USA Waterproofing, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for USA Waterproofing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an issue with water coming into my home on the right side of my basement in June 2018. I spoke with *** Sales Rep at my home regarding this issue and was advised the problem could be resolved but it would require removing wall paneling and the restoration of said paneling would be my responsibility so I declined the offer. The Sales Rep then advised that he had another option, a system that could be installed on the opposite side of the basement that would solve my water issues because the system would be installed so low that it would cause any and all water to roll to the lowest point. I agreed and contracted to have the work done.I now have water coming into my basement on the right side again and was advised by **************** that my current water issue is not a part of the work that was completed.The initial water issue that *** advised they could solve was NEVER on the side that the work was completed on. The water was always on the right side of the basement and is currently on the right side of the basement. The Sales Rep assured me that installing this system on the opposite side of the room would resolve all of my water issues because of how low they dig to install the system and now that I am having issues *** does not want to assist me.

      Business Response

      Date: 02/26/2023

      To whom it may concern , in our 28 years of waterproofing service, we have never and would never advise a customer that ********************** one side of the house that was not leaking would fix the opposite side of the basement that was leaking. Makes no sense. If *************** wants the other side done we will gladly contract that work for her at a fair price. 

      Customer Answer

      Date: 02/27/2023

       I am rejecting this response because:

      I was CERTAINLY advised by putting the system in on the opposite side of the basement would resolve the issue because of how far down the system was being installed it would result is all water going to the lowest point. 

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