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Business Profile

Landscape Maintenance

AMS Landscaping
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The grading of the yard was not finished and done correctly. The seed was applied incorrectly. Signs of the amount of topsoil charged for was not put down. Owner admitted the seeding and grading was his fault and agreed to fix the problems. Set a meeting then never showed up. I received a text stating they would have to wait until spring to reseed. After numerous voicemails and emails he has never responded. This project started in the spring of 2024. I am only looking for him to finish the job correctly. If he refuses to finish the job I would like a sizeable refund from him so I can get the project finished.

    Business Response

    Date: 05/16/2025

    [[[BBB TRANSCRIPTION VIA EMAIL FROM BUSINESS]]

    ******* ******** did not follow proper water and care of his installation. He asked for less topsoil material then we recommended which resulted in a less nutrient soil base. He also accepted free dirt to fill his yard, which was not properly compacted when installed. This resulted in settling that AMS was not involved with. ******* also was aware of existing low spots that were going to hold water, but had us proceed, well knowing that the areas were going to hold water. He has since tried to have us repair this project for free, which would cost the company nearly $10,000 out of pocket because of negligence thank you, 
    AMS Landscaping, LLC

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    14 Arbor Vitaes were planted and 1 Hemlock tree May 12, 2022.
    The Hemlock tree died and was removed by AMS by fall of 2022.
    2 Ardor Vitae died and 4 more are in bad condition.
    AMS agreed to replace the tress, but has not.
    Initially the Hemlock was not replaced because AMS there was a disease in Hemlock trees and they would replace it in Spring of 2024.
    We agreed that we would see if the Arbor Vitae would recover in 2023 and replace the bad trees in spring of 2024.
    AMS said trees would be replaced in spring of 2024. Then said they would replace trees in early July. Trees have still not been replaced and AMS has not responded to any of my messages.
    The last response was that the trees were on their schedule for early July.

    Customer Answer

    Date: 10/03/2024

    As of 10/3/25 I have not received any response from AMS Landscaping.

    Business Response

    Date: 10/08/2024

    [[BBB transcription via email]]

     



    We do have ***** on our schedule, with issues in the past with the trees, they did not water properly. So unfortunately they did die off.

    We did have ***** on our schedule in July, but with the high temps we decided to push the project until the temps have cooled down. The first week out of the 80’s was last week, but we did receive a lot of rain. I did respond to an email today regarding scheduling, which states we are hoping to be in late this week or early the following week.

    Our apprehension towards replacing them is the fact that they were not watered properly. With ***** being pushy, showing up on a neighbors property while we were conducting business on that property to complain of the dead trees, he was reassured that they’re still on the schedule.

    We are willing to replace the trees and have stated that, but because of the lack of watering we have postponed the project until the temps have dropped. I hope this clears up any information, if there’s anything else you need from us please let us know!


    Thank you,
    AMS Landscaping, LLC

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