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This profile includes reviews for MTD Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MTD Products, Inc.

  5965 Grafton Rd Valley City, OH 44280-9329

• 

  MTD Products

  5484 Highway 145 South Verona, MS 38879

• 

  Craftsman

  701 E Joppa Road Towson,Maryland 21286 Towson, MD 21286

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  MTD Products

  PO Box 2120 Tupelo, MS 38803

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  Cub Cadet

  PO Box 731 Mahwah, NJ 07430-0731

Review Details

• Review fromChelsea F

  Date: 06/18/2025

  1 star

  Chelsea F

  Date: 06/18/2025

  We got a mower late May 2024 and by Sept 2024 the engine was blown after <15 hours drivetime. Despite the servicer stating the bolts were over torqued and there was oil in the crankcase, the manufacturer looked at some pictures and said lack of lubrication (which the servicer disagreed with). I have texts going back to May 2024 showing that we had oil in the mower, but the warranty claim was denied stating we did not provide proper maintenance. There are many posts online about this known issue. Do not expect Cub Cadet to stand behind their work or honor their warranties.

  MTD Products, Inc.

  Date: 06/23/2025

  Good afternoon ******* ********, Were sorry to hear that you didnt receive the answers you were looking for from our customer support team. Your equipment came equipped with a minimum 3-year manufacturing warranty, and we do stand behind our products and our warranties. Our authorized service dealers handle all of our warranty claims and adjustments and can work directly with our customer support to fix the problem. As long as one of our dealers says that this was a manufacturing defect and files a warranty claim, we are happy to cover the repair charges. Unfortunately, we are not able to reimburse or replace the equipment unless it is deemed unrepairable due to a manufacturer defect. If you disagree with the assessment of the dealer, you always have the option to take the machine to another service center for a second opinion. Our records indicate that you spoke with one of our customer support advocates on 6/18/2025 and requested a call back from a supervisor. One of our customer support supervisors provided a call back on 6/20/2025 and left a voicemail. If you have any questions or would like to discuss this further, we would encourage you to give us a call at ************** and reference your case # ********.Please let us know if you have any questions or need further assistance.Sincerely, MTD Products by ******* **************

• Review fromSherry O

  Date: 05/05/2025

  1 star

  Sherry O

  Date: 05/05/2025

  If I could leave a zero I would. We have had nothing but problems with our cub cadet zero turn lawnmower. The first one we had I paid $3800 for ******* started blowing black smoke & the oil was going into something, anyway it wasnt our fault. OK so they gave us the same kind of lawnmower, a different one. That one, when my husband was mowing the lawn, the gears went out & he couldnt move it forward or backwards so we took that back. I decided Im gonna upgrade to the $4500.00 zero turn **************** had nothing but problems with that. The wheel blew up on it almost hit my husband in the face. The spindle keeps breaking off. Its been repaired twice. The cover to the spindle broke off because the spindle broke off the second time. We just keep having problem after problem And Ive called & called. It was fixed. They replaced the tire, they fixed the spindle, but the spindle fell off & it was fixed again & it came off again. I dont know if its just defective or what but they keep ignoring me. They keep telling me its all normal ************ Its not ************ Its not even two years old yet ! its under warranty ! Either replace this one with brand new lawnmower that Im not gonna have problems with or refund my full *********** will take my business elsewhere.

  MTD Products, Inc.

  Date: 05/06/2025

  Good afternoon ****** *******,We understand that equipment issues can be frustrating, and were sorry to hear that you did not receive the answers you were looking for from our customer support team. Your equipment came equipped with a minimum 2-year manufacturing warranty, and we do stand behind our products and our warranties. Our authorized service dealers handle all of our warranty claims and adjustments and can work directly with our customer support to fix the problem. As long as one of our dealers says that this was a manufacturing defect and files a warranty claim, we are happy to cover the repair charges. Unfortunately, we are not able to reimburse or replace the equipment unless it is deemed unrepairable due to a manufacturer defect by one of our authorized service dealers. If you have any questions regarding warranty coverage, we would encourage you to refer to your warranty declaration page.Please let us know if you have any questions or need further assistance.Sincerely,MTD Products by ****************************************

• Review fromChristopher S

  Date: 04/30/2025

  1 star

  Christopher S

  Date: 04/30/2025

  I ordered parts base on the product model number and the *** parts site assure that the parts were correct for my Lawnmower, however the parts were not the correct parts and I paid for shipping from the company and had to pay for shipping back to the company, how **** is that. I would recommend that you do not order parts from this site.

  MTD Products, Inc.

  Date: 05/02/2025

  Good afternoon *********** ******,Were sorry to hear that you had a negative experience with our online ordering process. We have documented this under case # ********, and would encourage you to give us a call at ************** at your earliest convenience so we can look into this for you.Please let us know if you have any questions or need further assistance. Sincerely, MTD Products by ******* **************

• Review fromJohn B

  Date: 03/18/2025

  1 star

  John B

  Date: 03/18/2025

  Ordered parts shipped in 2 days paid for second day delivery that was delayed part was damaged during shipping now they want me to pay for another one while they make me wait for 14 days for my credit. No supervisor was available. Want to call me back tomorrow when I called at 4:45 not my issue ! Fix the problem MTD

  MTD Products, Inc.

  Date: 03/19/2025

  Good afternoon **** ********,Were sorry to hear that you didnt receive the answers you were looking for from our customer support team. Our records indicate that you were credited in full in the amount of $135.57 today 3/19/2025. A copy of the ********** Receipt was sent to the email address you have listed within this review. Please allow 1-3 business days for the credit to reflect upon your financial institution, and let us know if you have any questions or need further assistance.Sincerely,MTD Products by ****************************************

• Review fromMARY B

  Date: 01/04/2025

  1 star

  MARY B

  Date: 01/04/2025

  MTD ONLY CARES ABOUT PROFIT, NOT YOU! MTD CUSTOMER SRVICE IS HORRIBLE AND USELESS. I SPOKE WITH 10 DIFFERNT ASIAN WOMEN THAT LIED ABOUT A RETURN PHONE CALL. NO PLACE TO MAIL COMPLAINTS. NO NAMES OF CONTACTS. JUST A USELESS PHONE NUMBER. AND BOT CHAT! MTD DOSENT CARE ABOUT THE CONSUMER. DO BETTER YOU MADE 15 BILLION LAST YEAR OFF US AND YOU HAVE 1 STAR COSTOMER SERVICE RATING! THAT JUST EQUALS GREED! THEY ARE LITTERLY TRY TO EXTORT ******* FOR ME. I WOULD LOVE FOR *** TO FINALLY CONTACT ME.

  MTD Products, Inc.

  Date: 01/15/2025

  Good afternoon **** *****,Were sorry to hear that you had a negative experience and didnt receive the answers you were looking for. Our records indicate that you spoke with several of our customer support advocates who tried to assist you in regard to the order you placed with us(i.e. tracking, delivery, request to speak with a manager, etc.). This has all been documented internally under the following case numbers: ********, ********, ********, ********, and ********. As a one-time courtesy, we have credited you in the amount of $674.34 for the restocking fee on 1/14/2024, and email confirmation with a copy of the credit memo was sent to the email address listed within your review. Please let us know if you have any questions or need further assistance.Sincerely,MTD Products by ****************************************

• Review fromG. R.

  Date: 11/08/2024

  4 stars

  G. R.

  Date: 11/08/2024

  November 6, 2024 Cub Cadet,On March 23, 2023, I purchased a Cub Cadet riding lawn mower, 52 inches, zero turn, steering wheel, model number 17ASGGY2A10, & serial number ************ from ********* Lawn equipment in ***************On or about Monday, October 7, 2024, I was finishing cutting my lawn and preparing to drive my Cub Cadet lawnmower into my garage for storage. I made sure the lawn mower was in the proper gear and ready to proceed forward and the lawn mower did not move. I checked to ensure the lawn mower was in the proper gear and all instruments were in their proper mode and I attempted to move forward again by depressing the pedal. I then attempted to move backwards and depressed the back pedal and no movement. I then attempted to move forward again and the lawnmower slowly began to creep forward also making a high pitch sound as it moved. I moved the lawnmower approximately ten (10) feet to its storage location and shut off the engine. Unsure if something was seriously wrong with the lawnmower I was apprehensive about using it again. On November 5, 2024, I used the lawnmower to cut the grass and initially experienced no movement when engaging the lawn mower to retreat backwards out of the garage from its storage location. After a momentary delay the lawnmower moved backwards. Once out of the garage I depressed the forward pedal to move forward and proceed to cut my lawn and the lawnmower engaged and moved forward. I cut my lawn as normal no other problems with propulsion. My experience with no propulsion on or about October 7, 2024, may have been an aberration as the lawnmower appears to be moving properly since/now. Has Cub Cadet has had prior experience with this type of problem? ****** D. ********

  MTD Products, Inc.

  Date: 11/14/2024

  Good afternoon ****** ********,Were sorry to hear that youre experiencing issues with your Cub Cadet equipment. Our records indicate that you spoke with one of our Technical Support advocates on 11/6/2024, and they provided some troubleshooting to assist with resolving the problem, as well as advised you of your limited warranty. If you need further assistance, we would encourage you to give us a call at ************** and reference your case # ******** once you are connected with a member of our support team or schedule an appointment with one of our authorized service dealers to have the equipment inspected. You can find a location here: Service Locations (**************************).Please let us know if you have any questions or need further assistance. Sincerely, MTD Products by ******* **************

  G. R.

  Date: 11/26/2024

  When Cub Cadet responds to this inquiry by saying "Our records indicate that you spoke with one of our Technical Support advocates on 11/6/2024, and they provided some troubleshooting to assist with resolving the problem, as well as advised you of your limited warranty," is disconcerting nor addresses the question I posed in my inquiry; Has Cub Cadet had prior experience with this problem? I hope this problem was due to an anomaly and is not an indication of future experiences because I sense Cub Cadet will not be of any significant help with this expensive piece of landscape equipment.I've had experiences with manufacturers who sell defective or poorly mechanically engineered products who want to sell to the public and not addressing concerns from purchasers when they arise.They start off on top and they quickly lose market share once the market finds out how they operate and do not support their products. Cub Cadet I see why you're not Better Business accredited.

  MTD Products, Inc.

  Date: 12/03/2024

  Good morning ****** ********,
  
  Were sorry to hear that you were not satisfied with our response to your customer review. We want to assist you with resolving this matter as quickly and efficiently as possible. If you are still experiencing issues with your equipment, we would encourage you to give us a call and reference your case number once you are connected with one of our experienced service technicians so they can assist with additional troubleshooting. Or, as we recommended in our initial response,we would recommend scheduling an appointment with one of our authorized service dealers to have the equipment evaluated under warranty.
  
  Please let us know if you have any questions or need further assistance.
  
  Sincerely,
  
  MTD Products by ******* ***** & ******

• Review fromJay Y

  Date: 09/23/2024

  1 star

  Jay Y

  Date: 09/23/2024

  Purchased a Craftsman riding mower from my local Ace Hardware on 8/16. Picked up the machine, which was still in the shipping crate, on 9/4. Every horizontal surface was covered in rat f**** and urine and the battery was dead. I first used the chat feature on the website to contact someone. It took me three exchanges before I was told that I needed to contact a different department. I was provided with an email address and a phone number. I sent two emails explaining my situation and included my proof of purchase. No one responded. I then called the phone number that was provided and was told to contact the store that I purchased the mower from. When I called ***, they told me that I needed to contact the manufacturer. I make my second phone call to Craftsman and am told to email a different email address and include my documents. That email was sent and, again, no response. I then write a poor review on their website and receive a reply via the review that someone from the company will be contacting me. Nothing. My request with Craftsman was that they either provide me with a new, working battery, or refund me the cost of the battery, or refund me the cost of the mower. It is disappointing to spend so much money on an item, which doesn?t work. It?s not like I can repackage it and send it back. Disappointed in my purchase and with the customer service (or lack or).

  MTD Products, Inc.

  Date: 10/09/2024

  Good Morning ***, Were sorry to hear that you had a negative experience with our customer support team and that you didnt receive the answers you were looking for. We want to assist you resolving this matter as quickly and efficiently as possible. We are more than happy to send you a replacement battery at no charge, we will just need your factory serial number and mailing address. This has been documented under case # ********, and would encourage you to give us a call at 1-855-971-2271at your earliest convenience and reference your case number once you are connected with a member of our customer support team.Please let us know if you have any questions or need further assistance. Sincerely, MTD Products by ******* **************

• Review frommontey a

  Date: 08/20/2024

  1 star

  montey a

  Date: 08/20/2024

  On 6/7/2024 I entered ****** and purchased a WS2200 weedwacker for ******. I used it approximately 2 months then it quit working. I tried some of the troubleshooting tips in the book that came with it, like checking the plug and putting in fresh fuel (40:1) mixture. None of this worked.I telephoned the customer service line and was given two local places I could take my machine to. Pen-Tex Equipment started laughing when I walked in the front door. They said they had so many to repair that I should check back in a month and see if they might be able to look at it then. Then I called Cypress Lawn they said they do not do warranty work for Craftsman any longer.So now I called the customer support again and was given two more places even further from my home, J and J Lawn Mower and ****************** respectively. The first place did not work on handheld machines and the second one did not ever answer and the answering machine did not take messages.So, back to calling the customer support again and they gave me a "LEVEL 2" phone number to call.Well I called that number and they are only there from 8:30 am est - 5:00 pm est. Well, I called back the next day. When the number answered, it went immediately to hold-music. After about 5 minutes, I got a message to choose "3" and put in my zip code for someone close to me to repair it. When I did this it immediately hung up. I tried it twice more with the same result.I have always bought Craftsman tools and such for past 35 years. Never again will I purchase from this company and will tell all my friends/associates not to purchase anything either. I will be telling them my story.

  MTD Products, Inc.

  Date: 08/23/2024

  Good *************************************, Were sorry to hear that youre having issues with your String Trimmer, and that you havent received the answers you were looking for from our customer support team. We want to assist you with resolving this matter as quickly and efficiently as possible. We have documented this internally under case # ********, and would like to send you a replacement String Trimmer at no charge for your inconvenience. Please give us a call at ************** and reference your case number once you are connected with a member of our support team. Please let us know if you have any questions or need further assistance. Sincerely, MTD Products by **********************************

• Review fromJim O

  Date: 08/16/2024

  1 star

  Jim O

  Date: 08/16/2024

  Cub Cadet has a horribly run customer service call center. DO NOT BUY a cub Cadet Product.

  MTD Products, Inc.

  Date: 08/19/2024

  Good Afternoon Jim Odom,
  
  We’re sorry to hear that you had a negative experience with our customer support team. Our records indicate that your order was cancelled per your request on 8/16/2024. We have documented this internally, and if you would like to discuss this further, we would encourage you to give us a call at 1-877-428-2349 and reference your case # 09769148.
  
  
  Please let us know if you have any questions or need further assistance.
  
  Sincerely,
  MTD Products by Stanley Black & Decker
  

• Review fromKyle O

  Date: 08/06/2024

  1 star

  Kyle O

  Date: 08/06/2024

  The customer service and shipping time was a joke. I called customer service after my product hadn't even began shipping after 6 days. I called to cancel my order. Stayed on hold for one hour and twelve minutes only to find out that the first guy I spoke to sent me in the wrong direction. (******)I got the tier two representatives number - (eight four four - three four zero - nine one one eight) and now have been on hold for about thirty minutes now still waiting to try and cancel my order. Spoke to the tier two representative and since the beginning of my call to the time it took to get someone on the phone they found my order, moved the status so that it could not be cancelled. So now it has to be shipped to me and I have to pay to ship it back.

  MTD Products, Inc.

  Date: 09/06/2024

  Good ******************,We apologize for the delay in response, and that you had a negative experience with our customer support team. Our records indicate that you placed your online order on 8/1/2024, and that it was delivered via **** on 8/10/2024. Our standard shipping, which was selected for your order, generally takes 5-7 business days to be delivered, and it can take 1-3 business days for the order to process. When you contacted us on 8/6/2024 a member of our chat team, as well as a member of our customer support team informed you that the order was already packed and ready to ship, and therefore was unable to be cancelled. If you no longer need the belt that you ordered, we would encourage you to follow the instructions on your packing slip and send the part back to us. Once we receive the part back into the warehouse, we can begin the credit process. As a courtesy, we can also reimburse you for the return shipping fee as long as proper documentation is provided(i.e. sales receipt). We apologize for any confusion in regard to our ordering or return policies and appreciate your patience and understanding.Please let us know if you have any questions or need further assistance. Sincerely, MTD Products by **********************************