Reviews
This profile includes reviews for Logan AC & Heat Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 29 Customer Reviews
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Review fromMark Z
Date: 01/08/2024
1 starIn early December 2023 Logan came out to service furnace for winter as they have been for probably over 10-12 years. At that time another maintenance plan was purchased for the next year. $225.00. In late December while balancing my checkbook I noticed the check had not cleared my bank. I called Logan and they said they had their money and they were satisfied. I called my bank and was told the check never cleared their system. I called Logan again and again was told THEY HAD THEIR MONEY, and that's all they were concerned about. It seems to me THEIR BANK screwed up somewhere and took $225.00 out of someone else's account by mistake and put it in Logan's account. What's disturbing is the fact they act like it's no big deal as long as the money showed up in THEIR ACCOUNT. Is this anyway to run a business?? I guess it shouldn't surprise me since over the past few years their overall service has declined. Right before Christmas 2022 when we had the cold and ice spell my furnace starting acting up. . I was told it would take 3,weeks for the replacement part. After getting online a UPS truck dropped off the part the day before Christmas. 3 weeks for part? Have heard other similar stories., and yet they talk about fully stocked service trucks. I feel sorry for whoever had $225.00 taken from their account.Review fromChristy G
Date: 11/22/2023
1 starLogan Services put a new furnace and ac in our home. They failed to pull a permit prior to starting work. Permit was applied for months after the work was completed.
Their installer also damaged our new ac unit by burning it and then covered the damage up with stickers and magnets.Review fromKris C
Date: 07/24/2023
1 starWe purchased an air conditioning unit and heating unit, 8 yrs ago.
We have been diligent in having the unit's service every six months.
Approximately 2 months after our last service, it stopped working.
We had a technician come out and they stated the fan was bad. But it would be covered under warranty But the service call And installation of the fan would cost us almost $500.
They also stated it would take over a month to get the fan in. Now keep in mind. The weather has been incredibly humid. And in the upper eighties and low nineties.
I called Several times asking why they didn't have the part on hand considering they are the ones that install the units and they are an air conditioning business.
The only answer I got was, The part comes from the distributor and that's how long it takes.
So not only did I have to put several members of my household in a hotel. But we purchased over $1500. Window air conditioning units to try and get the household to a manageable 73°.
After my fourth phone call to them, The representative said They would send over a window air conditioning unit to try and help out, but when did it Arrived it was so old that it didn't even come Close to cooling any room in our household.
The representatives were professional and I understand there's not much they can do but I will never buy from logan air conditioning again especially Since they have a parts department but apparently no parts available which is ridiculous.
I will go to another company the next time.
DO BETTER LOGAN.. YOU LOST A GOOD CUSTOMERReview fromSherry B
Date: 07/21/2023
5 starsSherry B
Date: 07/21/2023
We used Logan’s ac and heat services to replace a 24 year old Trane heat pump and air handler. Brandon W. was our salesman and was awesome! Very informative without being pushy (everyone hates a pushy salesman) .
We purchased a new Trane high efficiency system and Travis, Tyler and Wade came out to install it within a day. This group of young men were kind, respectful, knowledgeable and did great work! They had my new system up and running the same day! When they were finished they ran me through how the new system worked, cleaned up after themselves and made me one extremely happy customer! Thank you Logan’s for doing such a great job!
Logan AC & Heat Services
Date: 08/08/2023
Thank you so much for sharing your story with others at BBB. 24 years is a very long time to have a heat pump, even if it is still operating. We're delighted to learn that you had a quality conversation with Brandon and a positive experience with our installation team. Our installers do their best to ensure homeowners understand how to operate the new heating and cooling system, and they are always happy to answer questions while working through the installation project. Thank you so much for choosing our team for your project. We hope to keep your home comfy and would be delighted to have you share your story with others. Our installation team loves referrals!Review fromLee S
Date: 07/06/2023
1 starHad a bad experience with Logan services. They installed a new but defective Train unit which had to be replaced a few days after installation. They installed the new unit incorrectly and wouldn’t fix it within the warranty period. I had to have a competitor come to our home to address their mistakes. I have documentation that Logan services installed the unit incorrectly. They never made it right.Review fromRichard H
Date: 06/06/2023
1 starRichard H
Date: 06/06/2023
Had a bad experience with logan service call. Not complaining about service call chg ($109.00). The repair chg was out of line. My outside unit of my heat pump would not run. The service man found the problem in minutes, said i needed a new capacitor. He replaced it in just a few minutes. Told me the charge for the capacitor was $180.00. I could not believe it. Total bill was $289.00. I wanted to keep the capacitor but he would not let me have it. I did get to take some pictures of the capacitor. After he left i looked it up on the internet and found the price of the capacitor was $15.00. I think it is terrible that companies are allowed to rip off customers like that.
Logan has made there last trip to my house.
Richard HLogan AC & Heat Services
Date: 06/07/2023
Thank you for your feedback on your latest experience with Logan Services. We wanted to look further into what transpired during your appointment with our technician this past Monday, June 5th. After diagnosing your system as having a bad capacitor, our technician did present the pricing to you to replace the part, which appears the repair quote was approved. The dual run capacitor part itself is covered under your Trane parts warranty; the charge of $180 for the repair includes a 30 day labor warranty on the repair, time for the technician to complete the repair, and time for the technician to test the system afterwards to ensure the repair was successful. We are required to return any parts we replace from a heating and cooling system manufactured by Trane, which is why we were unable to leave the part with you after the repair was complete.
We never like to hear when one of our customer’s makes the decision to use a different service provider for their HVAC equipment. We are still committed to providing quality service to those that utilize us for their heating and cooling needs, such as yourself. If you do choose to seek out another service provider, we hope they are able to take care of all of your heating and cooling needs as we have always done. However, if at any time you do need us for any services on your system, please give our office a call and we are more than happy to schedule for our technician to come out to your home. Thank you.Review fromRandy B
Date: 06/05/2023
1 starAbsolute rip off joint. My daughter called them and they quoted 13,000 dollars to replace her compressor. I immediately had her call around and she got a quote less and 10,000 thousand dollars less. Much less, she called her home warrantee company and they told her the same thing. I would not use a company who preys on first time home owners.Review fromJune C
Date: 04/10/2023
5 starsJune C
Date: 04/10/2023
Professional, respectful, knowledgeable and friendly. Work was done promptly and at a fair price. I highly recommend Logan AC & Heat Services.Logan AC & Heat Services
Date: 04/19/2023
Thank you so much for sharing your comments with the BBB community! We are delighted that you chose us as your heating and cooling professionals. Please continue to rely upon us for the maintenance and service of your system. Our service tech professionals are here to help you every step of the way to keep your home healthy, safe, and comfortable.Review fromKaren C
Date: 03/03/2023
5 starsKaren C
Date: 03/03/2023
Our first contact with Logan Services was at the Home & Garden Show in Columbus, Saturday February 25th, 2023. We were greeted by Jeff, the salesman, who was very informative. We waited until Monday to contact him to consult & size our heat pump & furnace. After meeting with the salesman on the 1st, we decided to accept his proposal. He then set it up, right away, to have the system installed on Thursday, the 2nd of March. Everything was in stock.
Doug & Dallas arrived about 10 on the 2nd and we went over everything and they felt very confident that this system would have no problems to install. We left them to do their installation for a couple of hours, as we had a luncheon engagement. When we returned at 1 the two units were already set in place and continued hooking everything up for a couple of hours until they began testing the system. Doug & Dallas stayed until everything was checked out and we understood how the system works.
We give the salesman and the installers a 5*. Their honestly and work ethics were 5*.Logan AC & Heat Services
Date: 04/19/2023
Thank you for coming to visit us at the Columbus Home and Garden Show! We appreciate you taking the time to meet with us, and learn about how we provide heating and cooling solutions to homeowners. Our consultants do enjoy meeting with customers to show a variety of options when it comes to upgrading your system. We are delighted to know that our installers did a outstanding job for you while replacing your heating and cooling system. Your home will certainly be comfy for a long time with your new system. Please rely upon us for any future heating and cooling needs, and don't forget to tell your friends and neighbors about your experience with Logan Services. We are here to help!Review fromConsumer
Date: 12/05/2022
2 starsConsumer
Date: 12/05/2022
GET A SECOND OPINION BEFORE SPENDING $$$$$.
At a seasonal tune-up a Logan tech diagnosed my furnace with 1) a cracked heat exchanger and 2) combustion readings that were very near the limit of what is safe. He explained that the crack would allow carbon monoxide to enter the home and HIGHLY recommended spending $12k+ on a new HVAC system... I got a second opinion; the tech was unable to find either of the issues the Logan tech found. Not wanting to risk that the second opinion was wrong and filling my home w/ carbon monoxide, I then hired someone to provide a THIRD OPINION, who affirmed that there was NO CRACK in the heat exchanger and that combustion levels were NORMAL. Can't help but think I was targeted with scare tactics in an attempt to defraud me by selling me a system I did not need. But, it is possible there was an honest error, or malfunctioning test equipment as well. Either way, I'm glad to have taken the time to get additional opinions. Even if it's cold - take your time and get another opinion.Logan AC & Heat Services
Date: 01/05/2023
Hello and thank you for your feedback on Logan Services. We wanted to look a little further into your concerns from your furnace tune-up where, at that time, the technician discussed with you his findings. We had our field supervisor review your account, as well as the details from that appointment and pictures. Our field supervisor did notice an area of concern on your heat exchanger that was documented. At Logan Services we understand how important family is and we want to ensure the safety of you and your loved ones. That being said, what we would like to do is to send out a senior level technician to your home to re-evaluate your system at no charge to discuss the areas of concern found at your last appointment. If this is something you are interested in moving forward with, please give our office a call at 937.224.3200 option #2. Thank you.
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