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Business Profile

Restaurant Management

Panera Bread Stores

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Management.

Complaints

This profile includes complaints for Panera Bread Stores's headquarters and its corporate-owned locations. To view all corporate locations, see

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Panera Bread Stores has 38 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They never gave us the Brioche Sausage Egg sandwich.

    • Initial Complaint

      Date:04/17/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've contacted Panera Bread, several times (via phone and email) regarding my complaints. I was told that I would be contacted within 3-5 business days. I initially contacted Panera's Customer Service on March 30, 2023. After 5 days passed, I contacted them again because their General Manger ( the person who was supposed to contact me, never did). Today is April 14, 2023 and no one has contacted me.

      The Incident Number that I was given is: ********. The problems that I experienced are: On March 29, 2023, I ordered food items on Panera's App. I received an email saying that there would be a delay in completing my order. Shortly after that, I received a second email saying to come inside and my order was ready.

      I went inside and looked on the Pick Up shelf, but my order was not ready. After waiting a long time, I went to the back of the restaurant and asked what happened to my order? I was told that the Peperoni was frozen and hadn't been unthawed-- and I was offered frozen pepperoni on my pizza or I could choose something else. I asked to speak with the manager, and the lady said that she was the manager. I chose the chicken salad sandwich.

      I asked for mixed greens on the replacement sandwich and tomato basil bread. I was given lettuce on my sandwich, approximately two teaspoons of chicken salad on each half (see the attached photo), and white bread. And I didn't get the bag of chips that came with the sandwich. Furthermore, my original order of French Onion Soup didn't have any cheese in it, and it had gotten cold from the long wait. Also, the bread that came with the soup was unwrapped (unsanitary) , and I didn't get the extra container of salad dressing that I ordered for my salad.

    • Initial Complaint

      Date:08/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Entered by BBB Staff - lj Consumer cancelled her ******** subscription online July 3rd. It was free for the first month. Consumer received confirmation while she was online that it was cancelled. . She would not be charged. Consumer checked her **************** card online Saturday August 6. $11.15 charged on her account July 20th. ******** renewal charge for the next month. She did not receive an email that it was renewed. She contacted **************** at ************. Spoke with Georgia. Also spoke with ****** and ****** at the Seven Hills Location. The charge shows Seven Hills location. Consumer told it was a Rapid Pickup charge. Nothing was picked up. Also spoke with ******* at *****************. Consumer told she would be issued a credit and cancel her subscription. Consumer then received an E mail from EM. Could not issue a credit.

      Business Response

      Date: 08/24/2022

      Refunded the guest the charge on her account. 

       

    Panera Bread Stores is NOT a BBB Accredited Business.

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