We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurant Management

Panera Bread Stores

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Management.

Reviews

This profile includes reviews for Panera Bread Stores's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Panera Bread Stores has 38 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 3 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Gren N

      Date: 04/01/2024

      Bad service and and rush you out and refused to sell us bake goods when in eye sight from the counter , Drove off. the main highway for your sandwichs and bake goods .

    • KC K

      Date: 07/21/2023

      Placed an order for a small group of workers doing repairs at my house, therefore needed Panera to deliver. They happened to be offering free delivery at the time of my order (July 21, 2023). They provided a delivery time and when the time had passed I called the store to inquire. ******, store manager, informed me that there was a Door Dash issue (apparently Door Dash is their delivery service) and after one driver had picked up the order a second driver showed up stating it was his order to take and on finding that it had already been picked up, cancelled the order. She could not tell me where the first driver was and/or if I would still receive the order. She referred me to Door Dash. The Door Dash customer service rep did not understand why ****** did not have the driver's information and Door **** was unable to locate the driver. I was referred back to Panera Bread for a refund. Panera Bread then tells me I can get a refund WITHIN 30 DAYS!! So - they had an issue which I was not informed of until I contacted them; they failed to have the driver information for tracking; they made me call Door Dash to get answers; and I cannot get refunded immediately. Both companies are horrible - that Panera Bread would use such an unreliable and poor reputation delivery service makes me wonder why they offer delivery at all. I rate both companies MINUS ZERO and strongly recommend avoidance.

    • Wallace C

      Date: 10/18/2022

      I, ordered a cup of coffee at there restaurant the employee was not wearing gloves She took my money and handed me a cup and my change I noticed the Employee had sores on her hands Management was 100% in the wrong. Management contacted me, they have no problem with Employees serving customers with Sores on there hands ( No gloves) or any part of there body Panera Bread ( Franchise Owned) **************************************************************

    Panera Bread Stores is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.