Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Midea fridge /freezer, both ice makers do not work, 2yr warranty , one guy from Adam( under warranty ) for Smith Appliances came out fixed 3 panels , hasn’t been back, no one is getting my ice makers working since I bout it a month ago , I keep calling Adam’s and they keep saying I’ll get a call back, no one is helping
  I’m being told it could be non repairable, I havnt made a payment towards synchrony bank yet, I want my ice makers to be fixed

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/11/24, I contacted Smith’s Wholesale Appliance (“SWA”) in Erie to purchase a garage-rated refrigerator. A salesperson, Frank, recommended a specific refrigerator that purportedly met both my size requirements and the “garage-rated” specification. Based on his representation, I proceeded with the purchase at a cost of $493.20, plus $50 delivery and $29.59 tax, a total of $597.79.
  
  Before the unit was delivered, I spoke with SWA Manager Mike, who again assured me the refrigerator was garage-rated. He stated on page 6 manual states garage rated. 12/13/24, the refrigerator was delivered. In early February, the unit ceased functioning, causing approximately $120 in lost freezer contents.
  
  Upon reporting the issue to SWA, I was advised that the refrigerator was covered by the manufacturer’s warranty. Frigidaire subsequently scheduled a service tech, who, on 2/26/25, examined the unit and informed me that the refrigerator was not in fact garage-rated (File No. 87971947). According to Frigidaire, a garage-rated refrigerator must be capable of operating at temps down to 38°F, which this model does not. There is no where in the manual the states "Garage Rated".
  
  That same day, I informed Manager Mike at SWA of Frigidaire’s determination. 3/7/25, Mike offered to exchange the refrigerator for a model rated down to 38°F for an approximate $30 price difference. I agreed to pay the difference, but on 3/10/25, I received a call from Frank stating that SWA would no longer honor that exchange.
  
  I contacted Frigidaire, who provided me with a letter confirming that the unit is not garage-rated and asked that SWA contact them directly. I delivered a copy of this letter to Frank on 3/10/25, and requested a response from the store within 24 hours. Given SWA’s withdrawal of the exchange offer, I no longer trust the store and seek a full refund of $597.79. SWA may take back the refrigerator I initially purchased, as it is not garage-rated as represented.
  Frigidaire Model FFHT1822UB

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Smith's will not stand behind their products at all. I bought a refrigerator, washtower, and stove in August. The refrigerator and stove were both new. However, the washtower was a dent and ding unit but I was assured repeatedly by the salesman that it would come with all hoses and the manual. I was also told that "our delivery guys will make sure everything is up and running before they leave."
  
  Their delivery guys ripped up a lot of the flooring in my utility room and absolutely nothing was up and running before they practically ran off. (Like they didn't even tell me they were done or wait for a tip.) I had to run down their truck to point out the issue. "We don't do installations." ....Okay, then how can you make sure "everything is up and running?"
  
  After I dealt with installing everything I found out the washer drain hose on the washertower had a leak. Once that was replaced there was still water behind the washtower but, since my home is under renovation, we thought it meant that the utility room needed to be re-plumbed. It wasn't until February 17th that I found out there is a drain hole in that particular unit for the dryer. Not only did I not get the manual I was promised for the washtower, it was missing an entire hose too. LG told me I had to take it up with Smith's directly.
  
  On Tuesday, February 18th I let them know about the issue. They called me back to confirm the part number. On Thursday the 20th I found out the part number was wrong and called back to correct it. Both employees I spoke to on those 3 calls told me they would talk to the owner. But I've never heard back.
  
  After replacing the parts and fixing the property damage caused by Smith's blatant lies I would have been better off going elsewhere and buying something brand new. Smith's salesmen promise things that they know they cannot or will not deliver on.
  
  Save yourself the headache and go somewhere where staff are held accountable for flat-out lying to customers.

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 6, 2022 I purchased a refrigerator from the Middlefield location, which is now closed. Smith's is a basically a salvage store which sells scratch and dent appliances at a discount price. Sometimes the damage is hardly noticeable so we decided to look and found an LG that had some scrapes on the sides but the front doors were perfect. We purchased it for $524.99. With tax, a $75.00 delivery fee, and a 3% service charge, the total came to $674.99. The two men who delivered it scraped the top freezer door while pulling it through the doorway, resulting in a long dent in the freezer door. They were very apologetic and promised me they would replace the door with another perfect one when they got another same model with no damage. He also said that if they couldn't do that within a reasonable time period, they would replace it with a new door. Back in January or February they called me and brought a replacement door, but it wasn't even from the same brand of refrigerator and of course didn't fit. Apparently, the serial number they had put on the price tag wasn't correct. The last time, I called them (maybe a month ago?), I was told that four other people were waiting for delivery issues to be fixed. I'd say that over eight months is far past a reasonable time and it seems most likely to me that the place will close up for good before I get a replacement door.