Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Digital Forensics Corp. has 13 locations, listed below.

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  Digital Forensics Corp.

  4400 Renaissance Pkwy Warrensville Heights, OH 44128-5794

• 

  Digital Investigations Corp.

  5996 Centre Ave Pittsburgh, PA 15206

• 

  Digital Forensics Corp

  5854 Barnes Rd Colorado Springs, CO 80922

• 

  Digital Forensics Corp.

  6272 Mayfield Road Cleveland, OH 44124

• 

  Digital Forensics Corp.

  315 Deaderick St Suite 1550 Nashville, TN 37238

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/1/2023-our 17 year old son was friended by a lady named ******* ***** ******** in instagram. She then shared naked photos of herself and encouraged him to do the same, then she tried to blackmail from. She hacked into his IPaddress, then he got scared and googled who to call for help. This company pulled up, but its because she was in his IP address. He paid them $1999. for their services and they promised this person would not contact him again or use this information against. Well, she did and they will not take issue a full refund and they do not care that he was under age.

  Business Response

  Date: 09/07/2023

  Hello, 
  Our records indicate that we have not conducted business with you and the contact information that you provided does not pull up anything in our system.  Please be advised, Pursuant to our company policy, individuals signing contractual agreements for services must confirm they are over 18.  We also require that Clients sign a Declaration confirming that all representations made to our company are truthful. Please provide the email associate with the account.  Thank you. 

  Customer Answer

  Date: 09/18/2023

  RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

  Hello ******. 

  The company answered that they have never conducted business with ******* *****.  But they probably answered this way, because they have 20 plus names they use. Attached is where a company named Data Recovery withdrew $1999.00 from his account.  Also, attached is where they show a contract under the name of 1ST all file recovery USA Inc, DBA Digital Forensics Corporation ("Company"), and collectively referred to as "parties", along with a copy of all the names listed under the same address and EIN number on Clear. I would like to reopen my case and have them reply again. Or do I need to file a new case?
  
  **** *****

   

  THE BBB HAS CONFIRMED THAT THE COMPLAINT WAS FILED BY A PARENT ON THE CONSUMER'S BEHALF

  Business Response

  Date: 09/19/2023

  Hello,
  
  Thank you for communicating with your son in order to get us proper consent to speak with you regarding this case. We appreciate you allowing us to come to an amicable resolution. 

• Initial Complaint

  Date:08/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have worked with these people in the past for scammer issues. I quit the two phases and had no financial obligations and it didn’t go to collections. Now the worker I dealt with says I can’t cancel the two phases and they say I still owe a good chunk of money. I am not happy with them at all and will be canceling with them. I will block them from emails and phone calls because all they want is money regardless. They also didn’t respond to emails I sent for almost a month which I find extremely rude. I’m done with these people.

  Business Response

  Date: 08/30/2023

  Hello,
  
  We apologize that you are dissatisfied with our Company, but upon review of this matter you have not cited any issues with our services. Rather your issue stems from owing an outstanding payment obligation after the Company performed various services to assist you with a highly sensitive matter. The payment obligations were clearly explained to you both times that you retained our services and we have contracts stating that we would be accepting a payment plan, with your signature on it. The first page of our contractual agreement even confirms that there is a fee associated with services. Therefore, you have received services and not fully paid your obligation. We respond to all emails in a timely fashion, however, due to the company being blocked we are unable to contact you for a resolution. It appears you are trying to evade your payment obligations by filing this illegitimate consumer review. Please feel free to reach out if you have any concerns with the service that was performed. 

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction date with Digital Forensics Corp was made on July 2, 2023 in the amount of $500 and then another $500 on July 6, 2023 to expedite the process of extracting important deleted text messages off an iphone. This business assured me that they would be able to provide the informaton needed though meta data on this phone. On July 17, 2023 we were informed by, **** ***** our case manager, that the company was unsuccessful in obtaining any of the information that was needed, Upon recieving this information and very upset of spending $1000 on this promised transaction I called a few places, inclucing *****, to find out that this process is impossible on an iphone because ***** has encryption. ***** ensured us that once permently deleted texts are deleted there is no way to recover them. I have since placed phone calls and written in the online portal to Digital Forensics Corp to have my iphone sent back to me and have not heard back from them. I would like to be refunded for this companys deciet and misleading promise to provide me with the information that I paid a large fee for! I also would like my iphone returned. The case number for this transaction is ******.

  Business Response

  Date: 07/19/2023

  Hello,
     Thank you for taking the time to speak with our customer service manager today. We apologize for the miscommunication. Unfortunately, we are unable to guarantee any specific outcome or results. However, thank you for allowing us to make things right and come to an amicable resolution. 

  Customer Answer

  Date: 07/25/2023

  Hi- The situation is resolved to my satisfaction.

  Customer Answer

  Date: 07/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********  
  
  

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was murdered by fentanyl poisoning. I sent out my sons phone *** laptop to retrieve deleted messages. I was assured that they could recover deleted messages. All I was given was texts *** info that was already visible on the devices. Honestly I think it's a scam. I don't believe this company has the ability *** just take advantage of people's situation. I feel a wasted $950 a complete waste *** disappointment

  Customer Answer

  Date: 07/12/2023

  RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

  Thank you, I would like to add how irresponsible this company was with my sons devices. These are all I have left to remember him. They did not inform me that the package was shipped back to me. No tracking number *** no signature required! We were away for 5 days, when we arrived back home there was a box on our porch soaking wet like a wet rag from the rain containing my sons lap top *** iPhone. The devices were not wrapped in a plastic bag (like they instruct you to do when shipping to them) *** both devices were wet. I have not powered up the laptop as of yet, but the phone powers on but Im not sure if its suffered any damage. I can not believe how they treated these items so very careless *** irresponsible
   

  Business Response

  Date: 07/12/2023

  Hello,
  
  Thank you for taking the time to speak with us today. Unfortunately, we cannot guarantee any specific outcome or results. However, we do appreciate you taking the time to speak with us today in order to come to an amicable resolution. 

  Customer Answer

  Date: 07/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, *** find that this resolution is satisfactory to me. 

  RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

  The company called *** spent a significant amount of time with me. They agreed to issue a full reund. I am happy with that resolution *** esigned the release. He assured the refund would be issued. I will reopen if there are any issues with the refund. Thanks for
   
  *****
  

  
  

  Customer Answer

  Date: 07/24/2023

  RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

  The consumer has notified the BBB that they have not received the promised refund by the business. 

  Business Response

  Date: 07/25/2023

  RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

  Hello ******,
  
  The refund has been approved internally *** is being processed. I apologize for the delayed response. I have been out of the office until today.
  
  
  Best Regards,
   
  
  *********** ******
  
  Customer Service Manage

  Customer Answer

  Date: 07/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, *** find that this resolution is satisfactory to me. 

   

  RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

  The consumer has notified the BBB that he did receive his refund *** considers the matter resolved. 
  
  
  
  

  
  

• Initial Complaint

  Date:06/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i called the company regarding fornseic accounting. i just inquired. no contract signed, i got a call from them . they say d they found i had info on dark web. refused to answer my questions. could not find my info.very rude. belive this saying they found mfo on dark web and your info compromised is scam! when i questioned them , they kept making me repeat, than hung up. hung up on e several times. when i got someone, they got mad at me. i had to raise m voice, thy talk over me, broken englidhed. please warn people of these scammers!

  Business Response

  Date: 06/30/2023

  We have zero record of ever doing business with this individual. I am the customer service manager and I have reviewed the calls. Our records indicate that nobody hung up on this client. She was placed on hold and the call disconnected. 

  Customer Answer

  Date: 06/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  RECEIVED VIA PHONE BY BBB STAFF MEMBER:

  Consumer states she inquired about the services previously but never got a good answer, so she declined. Now the company is contacting her after the fact trying to say they found her information on the dark web. She does not believe them and would like for them to stop calling and remove her from any call list. 
  
  Regards,
  
  ****** *****
  
  
  
  
   

  Business Response

  Date: 06/30/2023

  The company will be more than happy to assist with this and remove the clients contact information from our records. 

• Initial Complaint

  Date:06/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted the company on June 14, 2023, in desperate need of some cyber services regarding stalking concerns and breaches of personal accounts like the icloud and Facebook, as well as emails and perhaps even phone cloning. After over an hour speaking with a rep, we agreed the $299 fee for the expedited service would be our best bet and the next day we received from them the confirmation of payment email, a link to a questionnaire and a third email with privacy leakage info. That was the last time any communication was received regarding case 556151. We have sent several emails, made phone calls and left both voicemails and messages with other employees who promised to return our calls. And to date, nothing more has happened. This morning an email was sent to them cancelling the monthly subscription, requesting a refund and pointing out the numerous ways they failed to uphold their end of the agreement. It hasn't been long since the email was sent but like several other attempts to communicate with them, I'm assuming we will not receive anything back, not even recognition of cancelling the subscription. Payment was made June 15, 2023, in the amount of $299, and I have copied and pasted exactly what was stated we should receive for that price here: $299/month: Scan and removal of malicious software for up to five (5) devices completed same or following business day. Report provided for device scan within 7 business days of scan completion. Rescan of 5 devices monthly. Removal attempt of initial leaked personal data begins within 1 business day. Rescan for leaked data daily. Report of leaked data removal and/or newly leaked data every 7 business days if any changes/updates are present. Not a single attempt was made to scan any of the devices we were concerned about and shared with them thru the questionnaire we answered the very same day.

  Business Response

  Date: 06/30/2023

  Hello,
  
  Thank you for bringing these concerns to our attention. We apologize for the miscommunication. It looks like you were able to talk to our customer service manager and work out an amicable resolution. Feel free to reach out to us if you have any other questions.

  Customer Answer

  Date: 07/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  
  
  

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same as many other people have reported before. This needs more visual. These people are no better than the scammers. I feel completely taken advantage of. I was convinced into the 7300 package in a moment of duress. To get your results of the investigation you have to confirm on phone that you made a decision to sign the contract while sound of mind... You cannot be sound of mind during an extortion. The account manager used scare tactics to pressure me into a faster service and attempted to gaslight me due to his own typographical errors. On top of that they were 2 days late for the 3 day report due to the account manager having time off. I don't believe these people. Of course, the scammer was familiar with their tactics and they were not able to find any sort of information to help my case. The account manager tried to fear monger me into paying an outlandish price for phase II. I am wondering if this counts for breach of contract.

  Business Response

  Date: 06/29/2023

  Hello, We have attempted to reach you multiple times and have left voicemails, text messages and emails to no avail. Please contact us at your earliest convenience so that we can assist you with this complaint. Thank you!
  

• Initial Complaint

  Date:05/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Digital forensics stated it would cost me 1700 Canadian dollars to do the job. Fine. Next day the price went up to 4500 Canadian. 7000 Canadian the next. Tables were turned on me. Never agreed to this amount. Going from one extortion to the next. Also they want me to wire this money to a bank account with secret codes by check or western union. Haven't they heard of global e transfer? I smell a ?? rat. I strongly feel I am being extorted again for what I've done. Strange I've blocked their phone numbers but they still manage to leave message. Have already alerted the law enforcement giving them the name of the bank swift code and account.

  Business Response

  Date: 05/23/2023

  Hello,
  
  We would be glad to assist you with this complaint. However, due to the fact that you blocked our number we have been unable to reach you. Please give us a callback at your earliest convenience so that we can assist you. Thank you.

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21, 2023 I made a down payment of $125 to begin working on a case to track and remove some information from an online website. I later contacted them stating I didn’t need their services anymore. No contract was signed to bind me to continue the payments. But I have gotten no response from them yet in regards to cancelling. I would like to resolve this before I am charged again

  Business Response

  Date: 05/23/2023

  Hello,
  
  Thank you for taking the time to speak with us regarding your cancellation request. Unfortunately, when you put in the request on Sunday, May 21st our customer service department was not open to handle the request immediately. We followed up with you immediately on Monday, May 22nd to assist with the cancellation request. Thank you for allowing us to come to an amicable resolution. 

  Customer Answer

  Date: 05/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********
  
  
  

• Initial Complaint

  Date:05/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found this business seeking help for being blackmailed. They took advantage of my fear when I was panicking and rushed me through signing a contract for their service. This was $7000 with interest. They escalated the situation with the blackmailer and he knew who they were, Digital Forensics. So they did not get anywhere. After my phase 1 report, they talked me into spending more money to have the extended service. I gave $150 deposit for Phase 2. The next day I emailed them I wasn’t going to Phase 2. I haven’t got the deposit back. Since I canceled phase 2 they have ghosted me. I have sent many emails with no response back from them. They may be worse than the actual criminals. I purchased these services on 04/22/2023. Digital Forensics will take advantage of you in your worst possible state of mind. I feel taken advantage of by these people. Please reconsider before using them. They are definitely more concerned about the money, same as the crooks. I have asked several times to call me and have asked for an invoice. No one has returned my calls.

  Business Response

  Date: 05/17/2023

  Hello,
  
  Thank you for bringing this to our attention. We have made several attempts to reach you regarding the cancellation of your phase 2 service as well as this complaint. Calls are not going through to your phone number and we have not received any return calls. Please contact us so that we may assist you.