Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Digital Forensics Corp.

  4400 Renaissance Pkwy Warrensville Heights, OH 44128-5794

• 

  Digital Investigations Corp.

  5996 Centre Ave Pittsburgh, PA 15206

• 

  Digital Forensics Corp

  5854 Barnes Rd Colorado Springs, CO 80922

• 

  Digital Forensics Corp.

  6272 Mayfield Road Cleveland, OH 44124

• 

  Digital Forensics Corp.

  315 Deaderick St Suite 1550 Nashville, TN 37238

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same as others, got scared, paid as much as possible for a perceived resolution, was met with minimal effort. To the point where ********* do a better and more thorough job than this for views. I expected 14000 for phase 1 and phase 2 to be somewhat better as it was their 2nd or 3rd highest service. However, I did more for myself with free government services than they did. 2nd phase isn't even needed at this point I could just pay another phase 1. Again, had they not pressured me with fear, I would have just left it at a disappointment with phase 1. Next time I might as well plead with the ********* and agree to give them the money seeing as they went as far as being able to alert the authorities of the location and more. All I got was ohh we know who this is probably but don't know anything else except for a general country. As for phase 2 that is 100% unnecessary as it is just in case it "reoccurs" and as your mind is in distress you agree for protection in their timeline which I think is a year. After a month or two I came to realize I could have just purchased another phase 1 service seeing as there is no guarantee they wouldn't ask for more money if phase 2 actually occurred. So with the fear of not using their services on the table they pushed for higher charges while producing less than the bare minimum of results. As I reiterate ********* people that create content do a better and more thorough job for likes. So, and I can't stress this enough paying $7000 for no real resolution, then paying $7000 for "guarantee" seems disrespectful at this time.

  Business Response

  Date: 04/12/2024

  Hello,
  
  Thank you for speaking with us and allowing us to come to an amicable resolution to this complaint. Please reach out to us directly if you have any other questions or concerns. 

  Customer Answer

  Date: 04/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********
  
  
  

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a victim of extortion on March 26. Because of me being scared, I look online for help and there I find Digital forensics corp. I wired transfer $1,000 as a down payment for their service. The day after, I changed my mind and asked to drop the case and get a refund but the guy I am talking to persuade me to hold on and trust them but I already made up my mind to drop the case as soon as possible because I have found that you can only get a refund at 3 day time period after the case have been filed. I tried to contact Jorge Garrido through email and phone but I couldn’t reach him. By Saturday March 30 he was able to respond to my email and I asked to drop my case but unfortunately because 3 days had already passed, I was told that I can’t no longer get a refund because the case is already completed.

  Business Response

  Date: 04/05/2024

  Hello,
  
  Thank you for speaking with us today and allowing us to come to an amicable resolution. Please free to reach out if you have any other questions or concerns. 

  Customer Answer

  Date: 04/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** **
  
  
  

• Initial Complaint

  Date:04/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2023 I was notified my identity had been compromised. After speaking with Digital Forensics I was made aware that my information was being sold on the dark web. I signed up to have Digital Forensics request this information be removed and to provide me with a list of websites that it was being removed from. I only received 1 report in November. Since that time no services have been rendered. However, my card was still being charged. I noticed the continued charges and requested a refund. I have disputed these charges with my bank. And I still have not yet received a refund or been provided with the services that were suppose to be rendered. At this point my bank says there's nothing they can do and I have to beg the merchant for a refund once again. So in short, I was charged $150 per month from Dec. 2023-Feb. 2024 totaling in $450 for absolutely NOTHING in return. This is THEFT, it shouldn't be this hard to get what you paid for, or at least get reimbursed for services never rendered.

  Business Response

  Date: 04/05/2024

  Hello, 
  
  Thank you for taking the time to speak with us so that we can explain the miscommunication about the work product that was completed. We are grateful for the opportunity to clear this up and answer all of your questions. As previously stated on our phone call, If you have any other questions or concerns please do not hesitate to give our customer service manager a call and we will gladly assist.

• Initial Complaint

  Date:03/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was being extorted by a person online and reached out to Digital Forensics Corp to seek assistance. Already under a large amount of stress due to the extortioner, I was pressured by Digital Forensics to purchase their services. They essentially used the same tactics as the original extortion playing on my fears whenever I seemed hesitant to purchase their services. Essentially being beaten down, I agreed to their three day plan. This was Thursday afternoon (2/29/2024). Over the phone, they promised high priority, close ties with local law enforcement, would start right away, and would work on it over the weekend. Finally, on Wednesday, 3/6/2024, I reached back out thru email seeking a status update. They finally responded and provided me with a PDF of what they had done, which was find out some information on the original extortioner, but nothing they would provide to the law enforcement or follow-up on. They would continue to monitor if I purchased additional services from them, but had only 48 hours to decide or they would delete everything they had gathered on the perpetrator. When I was not willing to purchase additional services from them, they just kept talking about how people who did not had their lives ruined. Everything with this company was based on scaring me, they did not meet the timelines they promised, and they oversold their services. They used high pressure scare tactics knowing I was in a vulnerable position. Without them preying on me when they knew I was stressed with their scare tactics, there is no way I would have agreed to their services.

  Business Response

  Date: 04/02/2024

  Hello,
  
  Thank you for taking the time to speak with us today so that we can come to an amicable resolution. If there is anything else that you need please do not hesitate to reach out to us. 

  Customer Answer

  Date: 04/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ****
  
  
  

• Initial Complaint

  Date:03/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the night I was extorted, I urgently sought assistance and found Digital Forensics Corp (DFC) online. In a distressed state and simultaneously communicating with the extortionists, I was presented with a contract (which, at the moment, I wasn’t in a good state of mind to even look through or truly consider), and verbal explanation of their process, communicating with the extortionists on my behalf. I was led to believe that with their tools they would gather crucial intelligence on the extortionists, to use as leverage against them. Under immense pressure and time constraints, I agreed and signed the paperwork provided. However, upon reviewing the communication between the technician and the extortionists on my behalf, I am deeply dissatisfied with the limited service rendered. Despite assurances, the technician only obtained minimal and vague information and issued threats to involve law enforcement, which the extortionists easily dismissed due to the lack of specific details. More importantly, the advertised services included monitoring my social media accounts and deep/dark web activity, as well as being “on-call” in the event the extortions appeared again. Despite numerous attempts to obtain evidence of these services, all requests for information that any services are being rendered to me for the remaining $9520.35 have been blatantly ignored, except for reminders to update payment details. I acknowledge the delicate nature of my situation and do not seek to evade paying for the service altogether, but the value of the services was greatly misrepresented, overpriced, and remains unquantified. The remaining balance of $9520.35 is unreasonable for the services rendered as I am greatly unsatisfied with the services rendered. DFC capitalized on my vulnerability during a crisis, and their failure to provide tangible evidence of the services promised is unacceptable.

  Business Response

  Date: 03/18/2024

  Hello,
  
  Thank you for taking the time to speak with us today in order to come to an amicable resolution. We appreciate your business. Please reach out to us directly if you have any other concerns. 

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came across Digital Forensics on 2/08/24. I signed up to receive their services on the same date, which was told me to be $149. On 2/10/24, I received a call from a technician that could not provide the company's services because the phone belonging to me could be accessed. I canceled the membership, and on the same phone conversation, they told me $149 would be refunded. That never happened. I called to follow up a few days later and *****(?) told me he would get refund processed but for some reason, opened another account for me. Still, no refund. I called back and spoke to *****, again, another account was created and another amount of $149 was charged, bringing the total charge to $298. Still no refund. I called several times after they had charged me, they kept telling me someone would call me back. No one ever did. I called 3/08/24, to find out a recurring amount of $149 had been charged in addition to the already charged, $298, bringing up the total to be $447. I called on 3/11/24 to Digital Forensics to get this resolved and finalized. I spoke with Kevin, who refused to give me his last name and was very rude to me. He told me someone would call me back and refused to let me speak to the manager. He also said that all of the other caseworker's were too busy to talk to me and he was helping me but, " he couldn't help me". All I want is this money to go back on the credit card that was used to make the initial transaction. Also, for no one else to be duped or of their money. Sincerely, **** ******

  Business Response

  Date: 03/11/2024

  Hello,
  
  Thank you for speaking with us today and allowing us to clear up the miscommunication. We have been attempting to reach you but the number that we had on file was disconnected. We were finally able to get in touch and work out an amicable resolution. Thank you for allowing us to assist you. If you have any further questions please don't hesitate to reach out. 

  Customer Answer

  Date: 03/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  
  
  

• Initial Complaint

  Date:01/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed and extorted by a person online and under stress and perceive threat I reached out to Digital Forensics Corp. who claimed will help me subdue the original scammer if I paid them a flat fee on top of a financing plan of $1500. Because of their fearmongering sale pressure under my emotional distress I agreed to pay Digital Forensics Corp said set amount and agreed to pay the initial $1500 financing fee while being continually pressured by them to purchase an immediate response plan for $5000. I signed what I thought was the $1500 plan which would have a case worker work on my case throughout the week to navigate the extortioner but after a week what was done was the bare minimal. This included a couple of messages to the extortioner before asking the person to click a link in an effort to obtain an IP address which the extortioner was not willing to do and at most Digital Forensics Corp was only to find out that the extortioner is using a proxy site. Digital Forensics Corp shared me said bare minimal work and pressured to sell me a $7.8k plan to harass them a little bit more throughout the next few weeks and make a PowerPoint to present to the person's local authorities which they still have no leads on. I declined and was still under the impression I was just going to pay my financing plan even if the services was vaguely described per a signed contract. I find out that I was under the expedited plan which was the $5k plan which services were not given and they claimed I'm under contract. I did reach out to their finance department to contest the tactic but they said I am under contract and offered someone in their department to speak with me about the attempt dispute. As of the date of this report, no one from their business has attempted to reach back to me. While I can pay the original verbally agreed finance plan despite services described be debatably met, I don't think this $5k coerced contact which didn't reflect services is justified.

  Business Response

  Date: 01/31/2024

  Hello. Thank you taking the time to speak with us today and allowing us to come to an amicable resolution. Feel free to reach out to us directly if you have any other questions or concerns. 

  Customer Answer

  Date: 01/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Attached was the signed agreement to settle the dispute between myself and a representative of the business to reflect that my desired outcome followed through. I appreciate the guidance from reaching out to Better Business Bureau and in particular an operator from your agency to help navigate this tedious situation.
  
  Thank you and Regards,
  
  ***** *****
  
  
  

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  dec 26 2023 and jan 17 2024 paid the company total of 14,400 i was i victim of online extortion and i was freaked out and called Digital Forensic Corp being the first group that popped up in a google search and requested help the 1st phone call was basically me being scared to death as there employee was telling me that all these thing would happen to me if i didn’t buy theyre service and that nobody else could help so i go a month roughly with no contact from anyone on my case and finally get a call and am told case was finished and we reviewed the case and was told they basically did little to nothing and more than likely pissed off suspect to come back at a later date and then proceeded immediately after review to pressure me into their 2 service by telling me made up stories of people like my case and how they ended up since they didn’t use their service not to mention saying private info on call to work u up and basically forcing you into there services and using all the scare tactics to get u to buy into they’re services i requested a service cancellation and refund was told id be called on jan 24 and never been called i don’t know whose worse scammer dfc or the actual scammer these people supposedly can protect u from

  Business Response

  Date: 01/24/2024

  Hello
  
  We sincerely apologize for the delayed response from our customer service team; we understand the importance of timely communication and regret any inconvenience caused by our large call volume.
  
  Thank you for taking the time to speak with us today. We appreciate your willingness to engage in a constructive conversation and for allowing us to assist with an amicable resolution to this issue.
  
  Our customer service team is available to assist you further. If you have any additional questions or if there's anything else we can do to ensure your satisfaction, please feel free to reach out to our dedicated  team.
  
  We value your feedback, and your satisfaction remains our top priority.
  

  Customer Answer

  Date: 01/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21193013, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Trevor Brooks
  
  
  

• Initial Complaint

  Date:11/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wed, Nov. 1st, I paid for Digital Forencis to keep and protect my daughter's phone from spam, and scammers, hackets, etc. And primarily on her phone with monthly monitoring reports, due to the fact her phone has been continuously attacked for 7 months and has had much Identy theft accure..ruining her credit and more! Police could not help, they do not have a trained Forensic Dept. In Cyber Crimes. So we Googled and chose The company Digital Forensics. After pucuring a $99. Monthly fee from me, (Contract) to agusition her phone for set up and for services including monthly monitoring reports of hacking. We recieved a call on the following day that they would Not be able to provide services due to my daughter's phone, being either highly infected by scammers,or a Hacker had placed a Block on her phone for communication etc. Not allowing them to run a diagnostic scan or other. Digital Forensics said whatever the problem is they cannot help. I asked for a Refund for Services un-rendered. And to cancel Contract. We were told by the Acct. Manager Adrian Torresdey- that he could not issue a refund. He replied Customer Servi e would be in contact. I asked him for Customer Ser ices phone number - and he refused. Asked for his Mngrs Name he refused. And Customer Service, nor anyone has contacted me near 2 weeks. When I call I Only get a run around -Scamming me out of my money. Very unproffessional and do not know what there doing, but take ypur money. You are Welcomed to call me anytime for more information. 2 numbers I have for this Co. are: *** *** **** * *** *** **** *** ****  - "****** ********** - Acct Mngr. My case # is ******* Thank You.

  Business Response

  Date: 11/17/2023

  Hello ******,
  
  Upon reviewing our records, we find no documentation of the situation you've described. According to our records, our interaction with you in June of 2023 resulted in our mutual decision that our assistance was not feasible, leading to the issuance of a full refund. Attached for your reference is the release form, which confirms our agreement to refund the amount in question with your signature on it.
  Please let us know if there are any discrepancies or if further clarification is required regarding this matter.

  Customer Answer

  Date: 11/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  ****** ********
  
  
  
  
   

  Customer Answer

  Date: 11/20/2023

  I am rejecting what Digital Forensics is saying because they are looking up a wrong case #. The Case number is      ******. It was for sevice to my daughter's phone - ******** ***** -aka *****.         Adress **** ***** ***. ******** ** . However, the $99. Deposit, the Contract and Payments were in my name -   ****** ********* It has been near 4 weeks, and no one has refunded my deposit or sent any confirmation of contract cancelation. When I call, email, and or text, I recieve the same comment everytime. " a Refund Specialist will contact you"  i also, have explained due to the services on my phone, all 800 numbers are sent to spam or scam. Therefore, I need to be contacted from a direct number, and if unavailable to please leave a message or email.  Still no word. Just the same run around. 

   

   

  Business Response

  Date: 11/20/2023

  I apologize for the misunderstanding. Upon further review of the case number associated with your daughter's account, it has come to our attention that multiple attempts have been made to contact her regarding a refund. Unfortunately, the contact number we have on file appears to be disconnected. To expedite the resolution of this matter, could you kindly request your daughter to directly contact our customer service team? This will enable us to address and resolve the issue promptly. Thank you for your cooperation in this matter.

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of a sextortion receiving threatening messages on my private phone which has been hacked . The company touts its services mitigating the situation ( I found them after a cursory search...the way we all find our services these days) after a cursory search. They provide this service on their website on 10/19/2023. Spoke to a great Case Manager and he mentions given the severity of my case he recommends a service to mitigate my situation in three days for a grand total of $7200. The service involved me sharing any threatening messages I received after hiring them and giving them access to my accounts (yes I know...). After paying the money I get a cursory call from an analyst on my case giving me some advice about forwarding texts and the like. As soon as I contacted them threats stop. I don't receive any more threatening messages. Did I mention, the threats materialize by accident after a call from my case manager when they call me and my wife picks up on the and she accidentally picks up. Long story short, its not good. All I want is a refund per the contract I signed (yes I Know...). Less than 24 hours have passed since my initial call and they are giving me the go-around for the refund since they have completed their end of the bargain. I am back to square one resolving the matter nu myself with my phone company and law enforcement after legal advice that will take a while to solve. I am not sure where i go from here but please do your due diligence. his is a cautionary tell to all and mostly to me.

  Business Response

  Date: 10/30/2023

  Hello, our client services team would be happy to assist you with a refund. I have pulled up your case and see that there was a chargeback placed on your purchase. At this time we're unable to issue a refund as we're working with the bank due to the charge back claim. Our client services team is available 24/7 at ************ to process any claims or discuss any concerns. 

  Customer Answer

  Date: 11/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  They are refusing to offer any refund.

  The business in their response asked me to reach out to the customer service only to tell me that I initiated a chargeback on the initial payment made by credit card and that they are not gong to refund my money even after I suggested calling my credit card company to cancel the dispute. For the record the chargeback was initiated after their customer specialist refused to honor the refund policy on their original contract a day after I signed the service  agreement. On that day the specialist I spoke to  asked me to take a fraction of the refund I was owed per their contract. I have a copy of that settlement in my original complaint for reference.

  My original complaint stands and can be resolved if they either agree to refund me a difference of $3900 and allow the chargeback of $1500 for a total refund of $5400. Or I allow the charge of $1500 on my card and they refund me $5400.

  Regards,
  ******* ******
  
  
  
  
   

  Business Response

  Date: 11/02/2023

  Hello *******,
  
  Thank you for speaking with me today and giving me the opportunity to assist with an amicable resolution to your complaint. 

  Customer Answer

  Date: 11/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The business is making efforts to resolve the matter amicably but the terms of the cancellation agreement ensure protection for the business and nothing  on the side of the client (me)  which makes me vulnerable in case of some technicality  or shange of management.
  
  Regards,
  
  ******* ******
  
  
  
  
   

  Customer Answer

  Date: 11/16/2023

  RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

  The consumer has notified the BBB that the issue has been resolved.