Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notified Management Plus of water leaks I’ve been having over 2 years ago and they have failed to fix any of the leaks. Per our home owners association policy, as well as them acknowledging it is their responsibility to repair these leaks they have still failed to do so. Anytime it rains I have a significant amount of water coming through my basement as well as kitchen. I was initially communicating with Nikkie ********** but most recently have been communicating with Dainya C**********, both assured me they have contacted vendors/contractors, however no one has come to actually fix the leaks. It’s now been over 2 years and I’m now concerned that there is mold due to the length of time they have failed to fix these leaks. I’m now getting my basement and house remodeled and once it’s finished any water will cause significant damage to the now finished basement. I’ve asked if I can have my contractors fix these leaks and the HOA reimburse me, and they said this was not an option. As of 6/4/2024 no vendor has contacted me about repairs, and Dainya is refusing to speak with me since I’ve said if the repair isn’t made soon I will peruse legal options. They have failed to take any action to fix these leaks in over 2 years jeopardizing my families health (with possible mold), and damaging my property any and everything it rains when water intrudes into my dwelling. I pay $469.79 per month in HOA fees plus addition amounts they asses but can’t get my water leak repaired. I’ve been an owner here since 2016, that’s roughly $47,000.00 in fees but they won’t fix my water leak. I’d like a refund of the last 2.5 years of fees ($14,093.70) I’ve been dealing with this leak, as well as any legal fees since at this point I incur since they are leaving me with no other options but to seek legal recourse. Attached is copies of some communications for the last year.

  

  Business Response

  Date: 06/13/2024

  This owner contacted us in August 2023 to report he took water inside his unit after a heavy rain. He believed the issues was on the outside of the unit and needed to be regraded. The Board authorized Management Plus to send a drainage specialist out to inspect the grading around the unit. There was no evidence of needing to grade the areas around the unit. It was recommended to have the siding flashing on the building inspected. Management, at the direction of the Board, contracted with Contractors, Inc. who installed the siding, to perform various repairs to the flashing on this unit. There were some delays on behalf of Contractors, Inc. with regard to scheduling the work. However, this work was completed on Monday, June 10, 2024 and according to the contractor, the homeowner was happy with the work done. 

  **** ***** is a 50 year old planned unit development. The community was built with no gutters or downspouts on any of the 29 buildings. Surface water management is a challenge in this community and Management can only proceed with repairs with prior Board approval. Owners are permitted to install their own gutters and downspouts with prior approval from the Board of Directors.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the fall of 2023, I received a notice from MPRS stating that I was requested to replace my garage door. This was due to two small, barely visible dents. Other residents in my community received similar notices, many whom chose to ignore the request. I proceeded to replace my 8x7 garage door, paying a local company a total $2095 to do so. I spoke with additional companies, all who quoted me prices within this range.
  
  In May of 2024, a notice was sent out saying that the HOA had worked out a discounted rate with a local company, with a quote of $1121 for a similar approved garage door. I did not have the opportunity to access this discount, as I had completed my repair almost 6 months prior. I reached out to the community manager, Delilah S****, requesting reimbursement for the difference between this negotiated price and what I had to pay. I was told this request would not be granted. Delilah refuses to give me contact information for anyone above her at MPRS, stating that she is the highest person other than the HOA board. Also, she will not give me an opportunity to contact the HOA board directly, only offering to relay the message for me.
  
  I am seeking either a.) direct reimbursement for the difference between what I paid and the negotiated price or b.) a reduction in or waiving of monthly dues covering this difference. I am being penalized for being prompt in my response to replacing my door. It is not fair that residents who waited or are just now being notified get to pay almost $1000 less for the same repair due to the HOA not having this system in place when they first started sending out these requests.

  

  Business Response

  Date: 06/02/2024

  May 30, 2024
  
  Better Business Bureau
  
  Subject: Response to Complaint #********
  
  Dear Sir/Madam,
  
  I am writing in response to the complaint #******** filed with your office regarding the
  reimbursement dispute concerning a garage door within ******* ***** ************. I
  appreciate the opportunity to address the concerns raised and provide clarity on the matter.
  
  We take all complaints seriously and strive to ensure that the Associations we manage
  function in accordance with its bylaws and regulations, while also maintaining transparency
  and accountability in our processes.
  
  Regarding the specific case mentioned. The original notice for replacement was in October
  2023. The board did not pursue any options for discounts until well after that period and it
  was only agreed upon May of 2024. While it is regrettable that the homeowner did not
  receive the reimbursement they desired, it is important to note that ******* ***** operates
  within the framework of guidelines and procedures outlined in their governing documents.
  
  Upon discussion with the Community Manager, Delilah S****, CMCA, AMS; the
  homeowners have the opportunity to address concerns or requests during the Associations
  open meetings. The next open meeting for ******* ***** is on June 25th. They can also
  communicate with the board via email, which will be considered during their deliberations.
  The email can be sent to the Community Manager for forwarding. I encourage the
  homeowner to utilize these channels to present their case directly to the board for further
  consideration.
  
  Mrs. S**** is correct in directing the homeowner to the board of directors. Management Plus
  is not the owner of the funds for the Association and is not in any position to grant any
  refunds on their behalf. Any consideration for refunds would be decided on by the board.
  
  Additionally, Management Plus does not refund homeowners on behalf of the associations
  we manage.
  
  Sincerely,
  Katherine P S****, Owner

  Customer Answer

  Date: 06/06/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  While I appreciate and understand the clarification of the roles of the board and management company, this also points out two other issues.  As a management company, working with the board, these notices to replace the garage doors should not have been sent out until a group rate discount could have been negotiated for all residents.  Also, as I will be out of town on the 25th, I still do not have a way to directly contact the board.  MPRS has a vested interest in the financial matters of the board, so my message is being sent through an already biased third party.  I understand protecting the contact information of the board members, but other organizations, including other HOA boards I have researched, have a "generic" e-mail where residents can contact members.

  
  Regards,
  
  
  
  ****** ********