Complaints

This profile includes complaints for Everdry Waterproofing of Cincinnati's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Everdry Waterproofing of Cincinnati

  9814 Harwood Ct West Chester, OH 45014-7589

  
• 

  Everdry Waterproofing of Louisville

  311 Corporate Dr Shelbyville, KY 40065

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basement is leaking

  

  Business Response

  Date: 09/06/2023

  We have made several attempts to get in contact with the homeowner. We have been unsuccessful. Please contact Ken, our service manager, at ###-###-#### at your earliest convenience so we can help get this matter resolved for you. Thank you.

  

  Business Response

  Date: 06/14/2024

  We met with and addressed all of the homeowners concerns on 5/8/24

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had basement waterproofed Feb 2023 but continue to have leaks. Came down once and did some treatment. Still leaking. Called again and scheduled but they were a no show. Called again and they did arrive today Apr 20th but no work was done. Scheduled for July 2023! I am selling house which is why I had the service to begin with. I hoped to sell before July. What good is lifetime transferable warranty if the work has never been done satisfactory?

  

  Business Response

  Date: 04/25/2023

  We are meeting with the homeowners on Thursday 4/28/23 to address their concerns. Thank you. 

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  They have agreed to come down Thurs April 25th to remedy the leaks. I hope it is successful.
  
  Regards,
  
  
  
  **** ******
  

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially met with a foundation specialist, on March 10 for my free in-home estimate. Given his explanation of their patented waterproofing system, I was immediately interested and proceeded with initiating services. The amount of the work total slightly more than $30,000 and I provided the specialist with a $200 down payment. I advised him other contractors would be coming out to provide an estimate, one of which occurred within the service cancellation period. After meeting with Basement Doctors they explained the services offered by Everdry wouldn't fix the problem in my basement. This was a cause of concern and I contacted EverDry to cancel. Instead was transferred to a manager who indicated he would come out and take a second look at my home. The meeting went well but didn't dispel my concerns and that coupled with the financial burden of the project prompted me to double down on canceling.
  
  Our numerous attempts to cancel were consistently met with borderline predatory sales tactics. The West Chester office indicated a specialist would need to come to the home and gather their materials. The only materials provided to me was a folder containing the contents of my estimate and a tool to test for mold. During the cancellation visit, held today, the specialist did not take the folder or the tool. Instead, he took the yellow copy of the "Notice Of Cancellation" form and noted that 20% of the cost of the cancelled project would need to be paid. After an exchange with my partner, I was not able to attend, he left and asked for a call after 5pm tomorrow. The proposed work is scheduled to start on 4/10/23 and despite not signing the loan I was approved for through Medallion but did not proceed with signing given my concerns. Despite calling to cancel, I have been given the run around and now I am faced with possible litigation by this company. I would appreciate swift resolution of this matter.

  

  Business Response

  Date: 04/03/2023

  We have contacted the homeowners and are currently working with them to come to a resolution. Thank you

  

  Business Response

  Date: 04/17/2023

  3/10/23: Customer signed a contract to have the basement waterproofed.
  
  3/21/23: customer contacted us at 12:29 pm, wanting to cancel their contract. He said during the call that he knew he was out of the recission period and that we could keep his deposit.
  
  I have attached a picture of the front and back of the contract signed on 3/10/23 along with the cancelation form that was filled out on 3/21/23 after the phone call from the homeowner.
  
  Thank you again for you time today
  
  ***** ******

  Customer Answer

  Date: 04/17/2023

  I contacted Everdry on 3/14/23 to advise them of my concerns with proceeding with the contract. In response, I was told they would send someone out. Following that interaction, I was told to wait to make a decision which placed me outside the window. Given the lack of professionalism and predatory sales tactics I would like my $200 deposit returned to me. 

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2021, Everdry completed a multistep waterproofing system on our basement. We opted for the extra warrranty of $75/yr that is supposed to cover a lifetime of repairs and servicing. The output of the sump pump they installed was put in the backyard of our 0.30acre parcel. Throughout the fall and especially into spring and summer 2022 we have called Everdry of Fairfield, OH multiple times to come out and transfer the output location to another location as our entire back, side, and front yard is now holding water like a marsh. We cannot even mow our yard due to the water rising over the wheels of our mower and it sinking. Everdry has been reluctant to address this issue. After multiple pleading calls they will communicate that someone will be out (usually in 2 months) to fix it, however once said employee arrives they say it is too much work and they cannot handle alone so they will have to set another time when more employees are available. This has been a recurring pattern since early spring. This past weekend, after a rainstorm, we once again have water leaking into our basement. Always consistent, Everdry must first send someone out to assess the situation and then reschedule 2 months out before they propose a fix (even though they have had multiple people out multiple times to "assess" the situation). With the amount of water the yard is holding (both our yard as well as the neighbors) we are worried as we fear the neighbor may take legal action against us for damage to their yard and perhaps even their basement. What was promised to be a peace of mind, permanent fix has turned into a year's worth of nightmares from working with Everdry.

  

  Business Response

  Date: 08/11/2022

  We are meeting with the homeowners on 8/12/22 to discuss their concerns. After we meet with the homeowners to assess the situation we will get it resolved as soon as possible. Thank you.

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everdry Waterproofing.
  
  Good afternoon. I am filing this complaint because of the business practices of this company. My partner and I were talked into signing a contract on 6/21/22 for a waterproofing service for our basement. Each of us paid 500 dollars as a down payment for a total of 1000 dollars. The salesman Mark told us the service would fall within the month of August. As of this report, no service has been performed. After we decided we could no longer do the service anymore, we called in to cancel our contract. They dispatched Mark back to our house to discuss terms of cancelation. He told us that if we canceled, we would owe 33 percent of the contract due to lost wages and materials. There is no such mention of this in the contract that we signed, which is attached to this complaint. He also told their customer service department to push us back from the month of August to December instead. So, we did not sign any form of cancelation locking us into owing the 33 percent. They did not give us any start date due to being on “standby” but it would be done within 365 days. We also did research and the company did not file for a solicitor’s permit. Therefore, the contract should be null and void and all funds should be returned to our respective accounts.
  
  Thank you all for your time and consideration.

  

  Business Response

  Date: 08/11/2022

  We contacted the homeowners and we are in negotiations. We plan to have a resolution within the next two weeks. Thank you.

  Customer Answer

  Date: 08/23/2022

  Good afternoon, ****.
  
  On August 11, the business contacted me via phone, however, no agreements were reached. Since this exchange, I have had my attorney in contact with the business with one letter sent their way. Other than my attorney’s letter, there has been no contact between the business and I since August 11. As of the writing of this email, I am unaware if the business has replied to my attorney. 
  
  While we are still currently within the two week period in which the business claims we will come to a resolution, no agreements have been made so far.
  
  Thank you for reaching out,
  
  Kevin

  

  Business Response

  Date: 08/29/2022

  We have a time scheduled to speak with the homeowners lawyer by phone on Wednesday 8/31/22 at 10am. We plan to have this matter resolved during the phone call. Thank you.

  Customer Answer

  Date: 09/01/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  We have spoken to our lawyer and the business owner and have reached a conclusion.
  
  
  
  Regards,
  
  
  
  ***** *********