Complaints
This profile includes complaints for Fab Glass and Mirror LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Fab Mirror and Glass because their website states they will beat any price by 10% on exact items. I contacted Sid from their site giving them the competitors site and quote for the item i needed. Sid said he would get back to me. Over 4 days later, I contacted Sid again, and he has been ignoring me since. They are not honoring what they advertise on their website. I am including the entire transcript of the original conversation below.
Your recent chat with Sid
You
glass supply.com has this exact fabrication for $57.31 each
Sid
Can you share the picture of their quote
You
I would be happy to, but I need a min to figure out how to do that from this laptop. Sorry!
Sid
Okay
You
uploaded file: ********************************************************************************************************
sorry that took me so long, I had to get it on my phone and share it to my laptop
Sid
They offer free shipping?
You
I'm not sure let me look
flat rate of $25 for orders under $300
Sid
We offer free shipping
You
I just saw that yall would beat any price by 10%. Even with free shipping you are over $80 more.
Sorry. Wrong math. over $50 more
"Our Easy Price Beat guarantee offer is the total price including shipping. " Do you not offer this?
So, $139.61 less 10% would be $125.65. Are you willing to honor this?
Sid
Can you please share your email address, I'll get back to you on this
You *******************
Sid
Thank you, I will get back to you on this
You
Thank you
Business Response
Date: 09/21/2022
Hello Ashley
there was misunderstanding , the sales manager could not open the link and thought the website of the competitor is not active
Sid will be in touch to get the order from you if you still interested in placing this order
Please accept our apologies for the inconvenience
Customer Answer
Date: 09/21/2022
The company reached out to me and offered an excuse for being non-responsive. I accept the business's response to resolve this complaint.
Regards,
****** ******Initial Complaint
Date:09/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 20x30 Fab lighted mirror from ****** in November 2021 for my bathroom i was having redone. The contractor had to move the hard wiring down to behind the mirror so he could hardwire it in so there is no longer hard wiring for a light fixture above the mirror. After only 8 months the Fab lighted mirror quit working. No light at all. Electricity was still going to it. (See pictures.) The lights were on about 15 minutes each day. Fab glass & mirrors website says the lights should last about 50,000 hours. ****** has a 90 day return policy so I knew I couldn't return it back to them. I contacted Fab directly through their website to try to get a resolution. ***** David was the customer service agent who told me they needed a PO # and tracking number to look up my purchase. I went to ****** and they gave me the numbers which I shared with *****. I called from ***** to Fab glass and they wanted ****** to file a claim. The manager had no idea what they were talking about because they don't file claims for things past their 90 day return policy. So then they wanted pictures of the light not coming on so I took and sent them to *****. Then I asked for an example of a ****** claim form from any ****** to see if I could take a copy to the manager. I asked what specific information they were looking for that had not already been provided. Never heard back! I called and left a message with **** ***** ** ** ******** *********** and again did not hear back. I would like to have a resolution here- a new mirror or a refund to replace the nonworking one. Thank you for your time and help.Business Response
Date: 09/02/2022
The replacement will be sent as a courtesy , please expect a communication from our CSR
Our agreement with ***** that they need to manage these cases this is the reason our CSR were not able to help initially but we have made an exception in this case
Customer Answer
Date: 09/06/2022
I accept the business's response to resolve this complaint.
Regards,
***** ****
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