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Business Profile

Gift Baskets

Cheryl's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Baskets.

Reviews

This profile includes reviews for Cheryl's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cheryl's has 6 locations, listed below.

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    • Cheryl's

      646 McCorkle Blvd Westerville, OH 43082-8778

    • Cheryl's

      179 Easton Town Ctr Columbus, OH 43219-6075

    • Cheryl's

      1641 W Lane Ave Upper Arlington, OH 43221-3339

    • Cheryl's

      Kettering, OH 45429

    • Cheryl's

      500 Reliance Dr Hebron, OH 43025-9205

    Customer Review Ratings

    1.14

    Average of 36 Customer Reviews

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    Review Details

    • Danielle W

      Date: 12/21/2023

      Danielle W

      Date: 12/21/2023

      I used to order from Cheryl’s a lot in the past. My husband loves their sugar cookies, so I ordered him some.
      I received notification that my order had shipped on 12/17. It’s now 12/21 and my cookies are still sitting at FedEx in Grove City, OH. When I contacted the company about this, I was told they would arrive on 12/26. So they are giving us old, stale cookies by that point. When I sent an email to customer service stating that the cookies would be stale by the time they arrive, I received an email telling me this:
      “At Cheryl's we work hard to provide great products and award-winning customer service to our customers.
      We are glad to hear that you are happy with the company and really appreciate that you took time out of your day to let us know!
      Thank you!!”
      Clearly nobody read the email. Now I am going to have to dispute the charges with my credit card company since these cookies won’t be any good by the time they arrive.

      Cheryl's

      Date: 01/05/2024

      I am very sorry your email was not responded to properly. In looking at the order it did ship on 12/17 and arrived on 12/24. The original delivery date was 12/26 on the order so it arrived 2 days prior to the requested delivery date. If there was any issue with the freshness of the cookies please reach out to our Contact Center at 1-800-443-8124 and an agent will be glad to assist you with a replacement.

    • Katrina M

      Date: 12/14/2023

      Katrina M

      Date: 12/14/2023

      Won't be purchasing from these guys again. I placed an order over a week ago, one to be delivered this week, and one next. The one was delivered this week, but the other was cancelled because they were out of stock. Customer service told me there was no other option but to refund my money, which turns out to be inaccurate. My issue is that if you cannot reserve the product for future deliveries, you should expressly state that so I don't waste my time. Customer service was unhelpful both times I contacted them and now I am stuck a week before Christmas, scrambling to purchase another set of presents (though obviously not from them.) Keep clear of these folks. They have shady business practices and their customer service is AWFUL!

      Cheryl's

      Date: 01/05/2024

      Katrina, I am very sorry for your experience and you should have been offered an alternate product if the original item was no longer available. We try very hard to not get into these situations where we run out of product. I'm sorry a refund was the only option you were given. I hope you can accept our apology.

    • Jackie F

      Date: 12/13/2023

      Every year, it is something. I have ordered cookies from Cheryl's every year for YEARS for my client holiday gifts and every single year, something happens.
      Ten orders were placed on November 28, 2023 for December 11, 2023 delivery. One of those was not delivered by December 11. And I have (had - I am cancelling it today) the Celebrations Passport.
      One client reach out and asked if I had sent her cookies because there was no card, only reaching out because she knows I have sent to her in the past years.
      Contacted CHAT customer service (don't ever do that, BTW) twice today. Asking why the one order wasn't delivered on time and to confirm the gift messages for the ten orders and what the message said so I would know it to be true.
      Gave me one gift card message (the only one I know had one) and then would no longer respond to the chat. This happened both times I reached out today to "Analyn" in the chat, which I'm sure every chat is named, "Analyn" as the live agent. Analyn was named both times today and both times disregarded my request to confirm gift cards were included and what they said, not to mention the non-delivery of one order on time.
      Have called customer service asking for an email address for CEO, a snail mail address after they wouldn't provide that, and no one from it seems non-US customer service representatives even understand what I am asking.
      I'm over it and done with order thru Cheryl's. Too frustrating to hear any thank you message from people who don't even know I sent the gift. Customers are my livelihood. I would think yours would be too.

    • Christina M

      Date: 12/08/2023

      They have a scheme at this business. They messed up on my delivery date. When informed they said they can neither change the date or refund. I requested they chose which could be done. They told me neither less than an hour after the order. It wasn't until I threatened to send the entire conversation in text to my bank for fraud, that they canceled. This to me is fraudulent business practices

    • Kirk R

      Date: 12/04/2023

      Sadly disappointing. Not what their advertisement shows. Seems deflated, like it is missing 1/3 of the product. The product appears to be other candy companies products re-wrapped. Reeses peanutbutter cups etc. Could not recommend this rather expensive "cookie basket" due to quantity and appearence of gift.

    • Debra S

      Date: 12/04/2023

      These cookies are the very best! Cheryls Cookies make a wonderful gift. My family loves to get them.

    • RICHARD T

      Date: 11/27/2023

      RICHARD T

      Date: 11/27/2023

      AWFUL EXPERIENCE! STEER CLEAR!
      AWFUL EXPERIENCE! STEER CLEAR!
      AWFUL EXPERIENCE! STEER CLEAR!

      Cheryl's

      Date: 11/29/2023

      Richard,
      I am very sorry if you had a bad experience but I am unable to locate a purchase of any Cheryl's Cookies products since 2022. I see recent purchases from Harry and David and I apologize but I have no access to any detailed information about their orders. I would encourage you to reach out to [email protected] for assistance with your issue. Thank you

    • Rick K

      Date: 11/21/2023

      Rick K

      Date: 11/21/2023

      Totally disappointed in this company to not follow through with their agreement on discounts or promo codes! Was told I would receive a discount and I was charged full price! Buyer beware!

      Cheryl's

      Date: 11/29/2023

      Rick, We are very sorry the discount did not get applied to your order. The agent did apply it but it did not go through. I see there is a dispute in process so I am unable to issue a refund for the discounted amount of $14.98. We have to wait for the process now through the financial departments of PayPal and us. I'm sorry for your inconvenience.

    • Michelle K

      Date: 11/16/2023

      Michelle K

      Date: 11/16/2023

      I have ordered from Cheryl's in a few occasions and have always been pleased so when I needed to send a special gift to a friend and needed it by an certain date I looked up Cheryl's and it confirmed it would be received by the date needed so I ordered, seemed to be on track but when I went to see if it had been delivered as expected I was stunned to find out that it hadnt moved and said there was no delivery date. I called Cheryl's and was told it would be now 5 days later than expected. Sadly I will rethink using Cheryl's because usually it's for a special occasion and if it can't be delivered on time I will need to find a new place.

      Cheryl's

      Date: 11/29/2023

      Michelle, we are sorry your item didn't arrive when you anticipated it would. In checking the order the delivery said it would be between 11/15-11/20. According to the tracking it arrived on 11/18. This information should have been on your confirmation when you received it. Regardless, I have refunded your shipping so you should see the credit in 5-7 business days. We apologize if there was a misunderstanding about the delivery date.

    • Marley C

      Date: 09/26/2023

      Marley C

      Date: 09/26/2023

      I recently had the misfortune of dealing with Cheryl's, and I cannot emphasize enough how deeply disappointed and frustrated I am with their service. I would give ZERO stars if I could.
      I placed an order for a birthday gift with a specific delivery date. I chose this company because of their advertised fast delivery. To my utter disbelief, when I checked the tracking details on the supposed delivery day, I found that the item hadn't even been shipped yet. No advance notice, no communication – just a shocking display of incompetence on the part of Cheryl's.
      Upon reaching out to their customer service, I was informed that they were out of stock for the item I had ordered. It's astounding that an e-commerce company in the business of gift delivery could fail so miserably to manage their online inventory and, even worse, neglect to notify the customer of this critical issue!!
      This level of unprofessionalism and disregard for customers' expectations is not only infuriating but entirely inexcusable. My friend's birthday was ruined, and I was left to scramble to find a last minute gift which ended up costing SO much more. I strongly urge Cheryl's to reevaluate its business practices, prioritize effective communication, and take responsibility for the consequences of its actions. I expect nothing less than a swift resolution to this matter and sincerely hope they take measures to prevent other customers from enduring a similar ordeal in the future. Do not order from this company.

      Cheryl's

      Date: 10/10/2023

      We are extremely sorry for your experience. We should have contacted you to let you know we had to substitute the item as inventory was out of stock and that we had to substitute a similiar item. We also should have expedited the gift so it arrived on time for the birthday. We have looked at the breakdown in this process to assure it will not occur again. We are very sorry for your inconvenience.

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