Reviews

This profile includes reviews for DASCO HME, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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DASCO HME, LLC has 5 locations, listed below.

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  DASCO HME, LLC

  375 N West St Westerville, OH 43082-1400

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  DASCO HME, LLC

  343 N State St Marion, OH 43302-2351

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  DASCO HME, LLC

  11534 Commonwealth Dr Louisville, KY 40299-2340

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  DASCO HME, LLC

  653 Mccorkle Blvd Unit F Westerville, OH 43082-7159

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  DASCO HME, LLC

  1056 Bellefontaine Ave Ste B Lima, OH 45804-1870

Review Details

• Review fromStephen L

  Date: 07/14/2025

  1 star
  Returned CPAP on 3/28/25. Received supplies 6/26/25. Returned with prepaid label furnished by them 7/1/25. Received invoice for my portion on 7/12/25 and EOB from insurance that their portion was paid. Called DASCO and even though file showed i had called before and taken care of was advised the return had to be confirmed.

• Review fromRobert W

  Date: 04/30/2025

  2 stars

  Robert W

  Date: 04/30/2025

  I called to find out why I've not got my rollator. He ask me questions to verify was me. Smart ***** ******. I asked how would I have know since no one called me to tell me they're a copay of $71 before they ship to me. His answer was I just told you. Told him to cancel my order.

  DASCO HME, LLC

  Date: 05/02/2025

  Dear ******, 

  
  

  Thank you for bringing this matter to our attention. I want to sincerely apologize for the experience you had when calling about your rollator order.

  
  

  After reviewing the call, I agree that our representative, ******, should have provided a more detailed and clear explanation regarding the $71 copay. We understand how frustrating it can be to receive unexpected information, and its our responsibility to ensure that communication is clear and respectful at all times. I apologize that we fell short in this instance.

  
  

  Please know that we are addressing this directly with ****** and will be providing additional training to ensure he handles these conversations with more care and clarity moving forward.

  
  

  If you have any remaining questions or concerns, Id be more than happy to assist you personally. Youre welcome to contact me directly at ******************************************************************************.

  
  

  Again, I apologize for the inconvenience and appreciate your feedbackit helps us improve.

  
  

  Sincerely,

  
  

  
  
  **** ********
  
  Exec ************************************* DASCO Home Medical Equipment

• Review fromRalph K

  Date: 04/30/2025

  1 star

  Ralph K

  Date: 04/30/2025

  Run from this company. They charge the insurance companies 400% over what is available in retail. They over charge, settle for 200% and then when the insurance pays for half of it, you are still paying more than the cost if you just went to a hospital supply bricks and mortar. They continue to bill after equipment has been returned and it took over a year to get refunded and to get them to stop billing. They are one of the major problems with US healthcare. they are one of the reasons for making this the most expensive healthcare in the world.

  DASCO HME, LLC

  Date: 05/02/2025

  Thank you for bringing your concerns to our attention.

  
  

  I want to sincerely apologize for the frustration youve experienced. I understand how confusing and overwhelming insurance billing and patient responsibility can be, and Im sorry this situation has caused you such distress.

  
  

  Unfortunately, I was unable to locate your information in our system based on the details provided. I would appreciate the opportunity to look into this matter further and assist you directly. Please contact me at ***************************************** and I will personally work with you to better understand your concerns and ensure they are addressed appropriately.

  
  

  Regarding your comments on insurance and pricingthese systems are indeed complex. We always aim to be transparent and fair in our billing practices, and we work closely with insurance providers to follow their required pricing and reimbursement structures. That said, if there was an error or miscommunication in your specific case, we are committed to making it right.

  
  

  Thank you again for your feedback. I hope to hear from you soon so we can work toward a resolution together.

  
  

  Warm regards,

  
  

  
  
  **** ********

  
  

  Customer ************************ DASCO Home Medical Equipment
  
  ******************************************************************************

• Review fromChristine H

  Date: 04/19/2025

  1 star
  We got a loaner portable oxygen compressor for a vacation. When we picked it up it was covered in dust. We cleaned it up and cleaned out the air filter. 1 hour into a 10 hour drive and it starts alarming. We call customer service and got anything but that. Lady who took our call was beyond rude. Nobody on call who can even help troubleshoot alarms. "Portable oxygen compressors alarming is not an on call emergency." Really? It is when you're oxygen dependent and traveling 10 hours away from home.

• Review fromKerry S

  Date: 02/21/2025

  1 star
  Miss representing cost of goods Miss leading price Stated my ******** payment would cover all costs

• Review fromPAUL C.

  Date: 01/24/2025

  1 star

  PAUL C.

  Date: 01/24/2025

  Dasco recently sent me a box for **** supplies. I had made it clear when starting to use Dasco that I would not be placed on auto renewel program, I would contact them when I needed supplies. I contacted Dasco, they first said it was a mistake and I could return the supplies once I received a shipping lable. I called back after receiving a bill and was then told my insurance company had put me on a auto renewl program. I called the insurance compant who said they were not authorized to place anyone on an auto renewel program. The insurance companY called Dasco who denied saying that. I filed a formal complaint with my insurance company. Another bill has been received along with an insurance EOB. I returned the items and told Dasco to remove my account, im done doing business with people who attempt to fraud and lie to me. Be warned about Dasco Medical Supplues and their attempt to scam you.

  DASCO HME, LLC

  Date: 01/31/2025

  Hello Mr ***** we apologize for the inconvenience this has caused but appreciate the opportunity to correct it. We have updated your account and we will no longer be contacting you about future pap resupply shipments. We have noted the returned supplies and adjusted off the patient bill. We are also sending a correction to your insurance as a claim return. **************** is a top priority and we hope we have resolved all of your concerns. Please let me know if we can assist any further. Thank you

• Review fromMilo A

  Date: 01/14/2025

  1 star

  Milo A

  Date: 01/14/2025

  **** ******** here, These people are the absolute worst, I don't know how they are still in business. I received an e-mail from Dasco last spring congratulating me that I have been selected for automatic re-supply for my C-pap supplies. I called the company (Dasco) because the e-mail would not accept a ***ly. After being on hold for over an hour, I was told by the Dasco *** that my insurance would cover the supplies. This is not true, my insurance only covers a small portion, around 25%. I asked that they not put me on auto resupply and do not send me anything, anymore, and that I can buy whatever I need off Amazon out of pocket for much less. They always send you a box with a mask, a hose, some air filters and the plastic water bottle and charge $ 500 bucks. The material value of this stuff is seriously maybe $ *****. The Dasco *** assured me I would be taken off the list and they wouldn't send anything else. A month or so later, a delivery truck dropped off a box on my front porch from Dasco. I flagged the driver down before she left and gave her the box back, saying I want to refuse the package. She gladly took it back, and said it would be returned to sender. It's now January 2025, and going over my explanation of benefits from my insurance company for the past year, and I discover that my insurance company was billed in July for the package I refused, (they paid) and I am investigating if I was auto charged from my checking account for the remainder of their bogus charges . I'm going to visit my bank tomorrow, to make sure they cannot access my checking account, and I will be contacting my insurance company to ***ort what has happened. I am amazed that these people continue to rip me off even though I've tried everything to cut all ties with them. If you try to contact them by phone, you will spend hours on hold listening to their crappy hold music and company line of bull. Very fed up with this situation.

  DASCO HME, LLC

  Date: 01/21/2025

  Dear Mr. *********** name is **** ********, and I am the Executive Director of Customer Experience at **********************. Thank you for bringing this matter to our attention, and I sincerely apologize for the inconvenience and frustration this has caused you.After reviewing your account, I can confirm that the autoship feature is turned off, and we do not have your payment information in our system.Regarding the items you returned in July, I have verified that no charges were made to your account. However, as you are aware, your insurance was billed. Unfortunately, an error occurred during that insurance refund process. We have since corrected this and refunded your insurance for the charges.Again, I apologize for this error and any confusion it may have caused. If you have additional questions or concerns about your account, please dont hesitate to contact me directly at ********************************************************** you for your patience and ****************** regards,**** ********

• Review fromSusan M

  Date: 09/13/2024

  1 star

  Susan M

  Date: 09/13/2024

  Returned my bipap machine 8/5th. Still balanced billednever used itlost my sister 11 days ******** not ************** mgr and my husband witnessed the ********* ticket order#****** reads as it was picked up !!!!! Stories assured me it was resolved so dealing with my dying sister and my oldest sister I filed it away..Now doing catch up. Need it resolved ASAP..please and thank you

  DASCO HME, LLC

  Date: 09/16/2024

  We apologize for the inconvenience.   We are very sorry for the hard times that you are going through and want to resolve your concerns.   We did try to contact you in August but were unable to reach you.  The amount that was billed was for the July rental billing prior to the unit being returned in August.  However, we have removed that invoice as a courtesy since the unit was returned the next month.  We do hope that this meets your satisfaction. **************** is our top priority and we thank you for this opportunity to work with you. Please reach out if you have any further needs.    

• Review fromDale J

  Date: 04/20/2024

  1 star

  Dale J

  Date: 04/20/2024

  This company is horrifying. They continue sending CPAP accessories that I have NOT ordered and billing you for them with no way of turning off the auto-payment unless you call them (during their work hours) This company needs to be reported. There's not even a way to pay a piece of equipment off in one sum. They nickle and dime you to death! AVOID this company! Should be zero stars for this

  DASCO HME, LLC

  Date: 05/06/2024

  Hi, have personally reviewed Mr. Jacksons complaint.  The last representative did shut off the auto-ship so Mr. Jackson won't automatically receive supplies going forward. 

  I have reached out to Mr. Jackson by phone and left him a voice message this morning 5.6.24 to call back to discuss the matter.  I have also sent the following email to Mr. Jackson. 

  Dear Mr. Jackson,
  
  My name is Greg Haymaker, and I serve as the Executive
  Director of Customer Experience at DASCO. I am reaching out to you regarding
  the Better Business Bureau (BBB) complaint you recently filed against our
  company. I left a voicemail for you earlier today. 
  
  First and foremost, I want to extend my apologies for the
  experience you've had with DASCO. Your feedback is invaluable to us, and I
  assure you that we take complaints of this nature very seriously. I personally
  investigated the matter.
  
  After reviewing your account, I can confirm that the last
  representative you spoke with did indeed turn off the auto-shipment feature as
  per your request. However, I understand that this may not have been effectively
  communicated to you, and for that, we apologize. 
  
  At DASCO, we strive to provide exceptional service, and your
  feedback highlights areas where we need to improve. Your satisfaction is of the
  utmost importance to us, and we are committed to addressing any outstanding
  issues and restoring your trust in our company.
  
  If you have any further questions or concerns, please do not
  hesitate to reach out to me directly. Your satisfaction is our top priority,
  and we are here to assist you in any way we can.
  
  We value your business and hope to have the opportunity to
  regain your trust in the future.
  
  Please let me know if you need anything further. 

   

• Review fromPhyllis Lynn G

  Date: 12/21/2023

  1 star

  Phyllis Lynn G

  Date: 12/21/2023

  I am DUAL ELIGIBLE through ****** ********** and until the 12th and 14th of December 2023, I had NEVER received a bill for my CPAP or O2 concentrator. Suddenly, they have decided to take 4 months bills all at once! I called Dasco immediately and asked why. They said they would "look into it" and call me back. I haven't heard a thing from them! Also, I NEVER gave them permission to set up autopay! That's something I do MYSELF! I wasn't even REGISTERED with them until December 21, 2023! I went in and immediately attempted to disable autopay and was informed that I CANNOT disable autopay without CALLING DASCO FIRST! I have called my health insurance company and they are dealing with this issue! Last I knew, it's ILLEGAL to bill a DUAL ELIGIBLE insurance member! I was informed of that right from a health insurance company! THIS IS NOT ACCEPTABLE, DASCO!!

  DASCO HME, LLC

  Date: 01/02/2024

  It appears Ms. Gonser sent a message to DASCO via our website and a refund is currently being processed after an audit of the account. A billing manager will reach out directly to explain all actions taken.