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Business Profile

Motorcycle Supplies

Iron Pony Motorsports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Supplies.

Complaints

This profile includes complaints for Iron Pony Motorsports's headquarters and its corporate-owned locations. To view all corporate locations, see

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Iron Pony Motorsports has 5 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a ********** in 2022 the car set for a year i replaced the battery on may11 2024 in which made the car not be able to go over thirty miles pre hour i live closer to the iron phony in ********* **** waited two weeks to get the car in got the car in stated it was a blown fuse when I pick the car up I called and told them that the car was driving funny they told me to take it to the one in *********** because they have certified techs there to see why the battery keeps draining waited another two weeks to get it picked up by Westerville explained that I just replaced the battery your other location replaced a fuse and stated that it needs to check to see what is making the battery die I do not want a new battery because I just purchased one I want to see whats wrong with the car and I need my screws replaced that where Loss today I get a call stating they replace the battery and everything on the car is good mind you they only had the car not even **************************************************************************************************************************** the car no screws order so you just wanted to get rid of the car in which i purchased from there company two years ago brand new

      Business Response

      Date: 06/27/2024

      We have been in contact with Mr. ******* The vehicle has been repaired and fixed, and has been returned to the customer at no additional expense to him. We are glad we were able to work this out.

       

      Customer Answer

      Date: 07/08/2024

      I have been in contact with iron phony and one issue has been resolved I did however have to return the vehicle back to iron phony in which we are trying to get it completely resolved and repaired but they are doing there due diligence to resolve this matter at this time 

      Business Response

      Date: 07/16/2024

      We are working along side the manufacturer ********** to obtain logs and codes to diagnose the issue. We have been in communication with the customer throughout the vehicle being in the shop.

      Customer Answer

      Date: 07/16/2024

      Iron phony has been in communication with getting this issue resolved and I am awaiting the outcome 

      Business Response

      Date: 08/05/2024

      We have been in communication with ********** and the customer and have ordered some additional **********************. We are still looking to resolve the issue per ************ suggestions

      Customer Answer

      Date: 08/05/2024

      The company has advised me of the course of action at the moment i am awaiting for the outcome 

      Business Response

      Date: 09/05/2024

      Our technician has been back and forth with ********** trouble shooting. Parts were expedited from ********** to us, and the technician has installed the components (including a wire harness) that were sent with success. We are running it through a few more heat cycles and test rides to make sure the problems that went away do not pop back up. We will reach back out to the customer with our findings.

      Customer Answer

      Date: 09/06/2024

      Good afternoon iron phony has been working with the ********** I am steady waiting for a outcome 

    • Initial Complaint

      Date:07/17/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought 2023 MT-10 'over the phone.' Gave Down payment via CC and mailed in a check for the balance (paid cash, about 9 May 2023). My brother picked up about a week or so later. They issued a 45 day temporary tag. I was a week out of expiration and called/emailed ( a few times, and finally a response) asking where the title was. They put a lien on the bike and mailed to a bank. They told me, after several more calls/emails that it would take some effort to get the title backed out so they could issue me a new one. After yet another call, they said "don't worry, you'll have it before you expire on 8 July.' I expired and then they finally said they have the title in hand, and will Fedex next day (this was 12 July) for 13 July delivery. This was the third fedex overnight promise (first two had to do with payment and paperwork delivery), and now today 17 July there is still no Title. I had to file a complaint with the BBB and OH Consumer Protection devision. I bought a new vehicle, cash, and over 2 months later am deprived of use due to absolute lack of concern. It's a big shop, and they'll pull out all the stops for the sale -- and then you're just a number, at the back of the line. They just don't care at that point. Recommend do not use -- if there's a problem; you'll have that problem for months.

      Business Response

      Date: 07/25/2023

      We are certainly sorry for the inconvenience. Our administrative team and managers were in contact while the title issue was sorted out. Corrected title was mailed out July 12th through standard mail. We have contacted the customer July 19th through telephone and left a voicemail to confirm whether or not the title has been received or not, we have had no further contact. If there is any further assistance we can provide please let us know.

      Customer Answer

      Date: 07/26/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I accept the business's response to resolve this complaint.

      I knew,.eventually, I would receive the title.  What is unacceptable is it took 2 months to receive a title (paid cash for vehicle), and was unable to ride (expired temp registration) for 20 days, because of the complete lack of care or regard for the customer.  There was a promise for dedex deliveries, and none of that ever happend.   Everything was for their convenience and done when they got around to it.



      Regards,



      ****** ******

    • Initial Complaint

      Date:06/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see the attached documents for best description of events.

      I am asking that Iron Pony refund me cost amount of the fairings ($588) if they cannot get the original 4 replacements to me within a week. I was told by the end of June and have now been told they do not know when. The lack of accountability with communication and quality of work is negligent.

      Business Response

      Date: 06/29/2023

      We were able to discuss the situation in a phone call with ****** Tuesday 6/27. We talked through what had happened and came to an agreement that a refund for the service bill would resolve any/all complaints and claims regarding this vehicle. A credit has been issued in the amount of $1,718.76 back to the credit card ending in ****.

    • Initial Complaint

      Date:12/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      purchased items from the store on 12-10-22, trying to return 2 items, went to their web site and left an email as directed, never received a reply, called the store and was transferred to a voice mail, left a message no reply, called another number again left a voice mail no reply and the instruction on the voice mail say I can go to "ironpony.com/returns" and fill out a return form, but when you go to the site you get an error message that says that page does not exist

      Business Response

      Date: 12/15/2022

      We have received Mr. ********** voice message and were unable to reach him by telephone. We have sent an email giving the necessary return details should he need to mail the items back to us if he is unable to return them to our retail store. We are sorry for the inconvenience.

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We dropped off our Honda pioneer 1000 to be fixed in May’22. It is now Oct ‘22 and they are not working on a timely manner to discuss with Honda & us about a warranty issue. Each party is telling us they are waiting for other to get back to them. This is a brand new UTV with 400 miles and the bearing should have never seized in front deferential causing the ball joint to snap.

      Business Response

      Date: 10/10/2022

      As of 10/4, our Service Manager has been in contact with the customer regarding the vehicle and the warranty declination by the manufacturer. An agreed upon price to resolve the outstanding issues and complete the service has been made and the work is currently in process.

      Customer Answer

      Date: 10/12/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I accept the business's response to resolve this complaint.


      Regards,



      **** *******

    Iron Pony Motorsports is NOT a BBB Accredited Business.

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