Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because: the bill was paid by 2 checks at the times the service was provided.  It is not right to claim that I did not pay.  I offered to pay the 3rd visit at the time of service, but was told a bill would be sent.  I was not aware that my copper had been taken.  This was discussed during a 4th visit.  The copper piping was taken without asking and when it came up, I was told that they normally do that without asking so the money from selling it can go to the men.  Taking property without asking is theft and should not be standard practice without the customer being made aware.  I was later told I could have 2 copper pipes placed in my garage but no longer trusted the company.  There are other issues, but this should suffice to cover the primary ones for now.  I do wish to keep the case open.
  
  
  
  Regards,
  
  
  
  ******** ********

  Business Response

  Date: 04/25/2025

  Our Technicians went out to Miss ** *****'s  home on October 23 of 2024, reasons being she had pin holes in copper piping and water softener was leaking due to age. Our techs removed two bad sections of copper piping and dis-connected the water softener. Everything was great until we sent her the invoice statement she never paid. We had sent her late statements every two weeks, 1st late statement was sent 11-26-24 and every couple weeks thereafter. Our collections person called and she would not discuss with him. Finally I (*** ********) had got through and spoke with Miss ** *****, we scheduled a meeting in person at the home where the work was performed. When I arrived she just kept telling me that we had stolen from her and that we are criminals for stealing her copper piping. This is not the case at all the Two runs of copper our techs replaced were replaced with 1/2" and 3/4" copper and the section where they had disconnected the water softener was originally poly piping so that section was replaced with Pex, due to the fact that poly can not be used any longer. I told Miss ** ***** if all that she was worried about was the two pieces of old copper the tech's removed that I would bring her two brand new pieces of copper even though we replaced the materials with the same materials. As far as her wanting a refund, she never did pay for the work performed in the first place. Miss ** ***** was to call me the following Tuesday which would have been the 11th of February so we could get everything settled. I called her number and left massages for a couple weeks afterwards and now it has been almost 3 months later and all of the sudden we have a bad review. So we do not owe her anything at all, in fact we have an outstanding invoice of $464.00, not $471.00, which I would gladly drop/credit as long as she removes the review. 

  Business Response

  Date: 06/10/2025

  I honestly have NO idea how to handle this. Miss ** ***** has not paid her invoice as I had stated in the previous rebuttal. The invoice for work performed was for $464.00 not $471.00 which I removed from the collections. As stated before I met with ** ***** February the 6th and let her know I would bring her over two brand new pieces of copper even though we had replaced her rotted copper with brand new copper when work was performed. On 2-6-25, I did everything in my power to please Miss ** ***** and she was to call me the following week which she never did, I did call and leave messages on how she wanted me to handle this and she never responded until the review was written. She has not paid us $471.00 and I credited the $464.00 so I have no idea what she wants. Miss ** ***** can call me anytime I left my work number and my personal cell phone number the day I met with her, I am not calling her as her son was belligerent and screaming at me at the top of his lungs. We did everything that was asked of us. I credited the $464.00 invoice, which is no longer a concern. I am not paying another $471.00 for work not performed.

  Thanks, *** ********.. God bless!

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ***** *****

  Business Response

  Date: 11/12/2024

  11.12.2024 BBB received call from *** ********. He said business will refund consumer $223.50.