Complaints

This profile includes complaints for Champion Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Champion Companies

  380 Polaris Pkwy Ste 135 Westerville, OH 43082-0001

  
• 

  Champion Companies

  1121 Mirror Lake Pl Columbus, OH 43228-7405

  
• 

  Champion Companies

  3485 Bear Pointe Cir Powell, OH 43065-7742

  
• 

  Champion Companies

  5300 Riverside Dr Columbus, OH 43220-2774

  
• 

  Champion Companies

  20 Olentangy Meadows Dr Lewis Center, OH 43035-7401

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ******** ********

  

  Business Response

  Date: 06/19/2024

  Hi ********. We apologize for any frustration you have experienced since moving out of ******* House. As a part of the move out process we gather the resident's forwarding address so that we can send all security deposit information in a timely manner. It appears that the the initial forwarding address you provided was not your current address when we mailed your security deposit check. We mailed your security deposit check to the forwarding address you provided on May 2, 2024. The check has not been cashed, and has also not been returned to our office.

  You spoke with a member of our security deposit team on Monday, June 17. We confirmed your new address, voided the original security deposit refund check and mailed you a new check on the same day. You should receive your refund in the coming days. If you have any other questions, please do not hesitate to reach out to our security deposit team at ###-###-####). Thank you.

• Initial Complaint

  Date:01/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myself and my girlfriend, ******, live in a Champion Property called Worthington Ridge in Columbus, OH.
  
  Last night (1/16/24) we noticed our lock on our front door wasn’t properly locking. We noticed around 9 PM and called the emergency maintenance line shortly after. Two gentleman responded and were very professional. They fixed the door and put in a further work order and verbally asked us if maintenance had permission to enter without our permission. We said “no” and I took it a step further and requested a phone call before entering since I work right down the road and can be home quickly.
  
  Today 1/17/24 ****** was home alone around 3:30 and called me frantically panicking staying someone was entering the apartment. I heard her verbally say “no you’re not allowed in here.” To which the maintenance person replied “well I have a work order and proceeded to open the door.” I am running to my car and can hear her verbally distraught telling this worker he is not allowed to enter and this man was semi argumentative and combative stating multiple times he “had a work order.”
  
  Once she stated he is not allowed, as a 26 year old young female home alone this man should have instantly backed off and left. He did not.
  
  I got home within 1-2 minutes and he’s still there and I had to tell him to leave. He went to the leasing office. After cooling down for a few minutes I went to the leasing office and he’s there with a leasing agent. His attitude was atrocious and he was looking away from me, avoiding eye contact and even scoffing at me as I stated he was wrong for not immediately leaving. This man’s attitude was alarming and we are concerned he now knows where we live and that she may be home alone at certain times.

  

  Business Response

  Date: 01/24/2024

  Hello ****, we sincerely apologize for the experience you've described, and we take your concerns very seriously. Your comfort and peace of mind are of utmost importance to us, and we can assure you that this will not happen again. Unfortunately, there was a miscommunication between the emergency maintenance team to the onsite team for the permission to enter. Therefore, your work order was accidentally marked with a "yes" for permission to enter rather than the no that you verbally told the emergency maintenance technician. Since this was incorrectly marked our technician did not call prior to visiting the home. As per our protocol, with permission to enter or not, our tech knocked on the door to announce himself as maintenance. When he did not hear a response, he unlocked the door but upon opening the door he was met with a resident and was immediately asked to stay outside and wait for you to arrive. Our tech remained outside in the breezeway in an attempt to clear up any confusion. While we regret any discomfort you or your girlfriend may have experienced, our technician was only trying to complete a work order given the information provided to him at the time. Our team has recently been in touch with you about this, but if there's anything more you'd like to share or discuss, please feel free to contact our office directly.

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  ###-###-####

  *****, ****** 20512761

  Champion Real Estate Services, Inc.

  Sep 11, 2023 11:35 AM

  
  hat it was significantly more. I also researched the problem with the unit and it said you could be Incurring expense before you even know there was a problem. I inquired on site, many times, and was given the phone number to champion home office on Polaris. I spoke with the receptionist who never called me back. I called her again and she said she would check with the powers that be and call me back. Never happened! I am not looking for a handout. I am looking for fairness! I have had nothing but a positive experience here at Berkeley House, but the fact that they are blowing me off on this situation, and not even responding to me is infuriating! Fair is fair. I have been a loyal tenant for over a year, have a garage and a closet. I rent as well, and have always been on time with my payments. Their lack of attention to this matter is beyond disappointing. These are luxury apartments, and we pay a prime to live here, the customer service should be prime.

  

  Business Response

  Date: 09/01/2023

  Hello ******, we are sorry to hear that you feel as though you are having a negative experience. Our records indicate that our team responded to and corrected the HVAC unit within 24 hours of learning about the issue. Our team has recently been in contact with you about this. Please reach out should you have any additional questions or concerns.
  
  
  

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20257957
  
  
  
  I am rejecting this response because: Champion properties has spoken false narratives in their response. The issue is that  Champion Properties continues to send technicians who are not resolving the issue with the AC unit. A work order that has not resolved the request is not COMPLETE as I have stated numerous times. I’ve attached numerous photos of my thermostat that convey the issue that your HVAC technicians cannot seem to troubleshoot. I’ve rejected maintenance entering my home when I am away as the issue remains unresolved with every work order. Champion has provided one AC unit that circulated hot air and removed that unit on June 27th in which I have the ring footage to prove. I have pictures that prove the temperature being 80 degrees for the reminder of that week within the home. The work order was marked complete and it wasn’t. Champion is aware of my autistic toddler occupying the space and myself being 13 weeks pregnant and instead they do not outsource to connect with other entities who can resolve the issue. I reject this response.
  
  
  
  Regards,
  
  
  
  ******* ***ed my home yet again to accommodate the tenant below. I am extremely alarmed that my concerns for the uncontrolled temperature have yet to be fixed. It is interesting that the tenant below issues are being promptly addressed. I’ve had staff enter my home past 7:30PM to resolve this tenants issue yet I’m sitting in an 80 degree home in the summer with a disabled child. My thermostat does not work reliably and I am being asked to remain with my air off to prevent further leaking into another tenants home. I will be pursuing this further. Unbelievable.

  

  Business Response

  Date: 07/14/2023

  Hello *******, we are sorry to hear that you had a negative experience. We understand how frustrating it can be to be without AC for even a limited time which is why our technicians work diligently to correct these issues as soon as we are made aware of them. If there is an after-hours maintenance emergency we have an onsite Resident Services Coordinator that can initially inspect the HVAC unit to try to find a solution. If they are unable to find a solution then they will leave a portable AC unit to provide some temporary comfort until one of our specialized HVAC technicians can come to the home. In addition to providing maintenance support, if there is an after-hours emergency including a leak or something of that caliber, then the RSC may enter a neighbor's home to inspect and try to locate the source of the leak. Entering someone's home who is not expecting them is only done on an emergency basis and is something they try to avoid if at all possible. According to our work order history, we have resolved all past AC work orders for you. There have been subsequent work orders placed, but those work orders have been canceled by you with denial of permission to enter. If you are continuing to have issues with your AC, we would be happy to troubleshoot those for you, please just place a new work order and give our team permission to enter. Please contact our office if you have any further questions or if there is anything else we can do for you.

  

  Business Response

  Date: 07/18/2023

  Hello *******, we are sorry to hear that you had a negative experience. To our knowledge, we have resolved all past AC work orders for you. There have been subsequent work orders placed, but those work orders have been canceled by you with denial of permission to enter. If you are continuing to have issues with your AC, we would be happy to troubleshoot those for you, please just place a new work order and give our team permission to enter. Please contact our office if you have any further questions or if there is anything else we can do for you.

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20152647
  
  
  
  I am rejecting this response because: I never once received a move out packet to my email. The front office promises they sent it but even after contacting Google to review if the message with move out info was sent to any folder in my email it could not be located. This is why I am frustrated and do not feel responsible for the late fee. I am well aware of the move out process and how it should have worked. It simply did not occur via your processes. 
  
  
  
  Regards,
  
  
  
  ******* ****

  

  Business Response

  Date: 06/15/2023

  Hello *******, we are sorry to hear that you feel you are having a negative experience with our move-out process. We understand that moving can be a confusing and overwhelming time. This is why we provide a detailed move-out packet which describes at length what a resident needs to do prior to moving out. On the first page of this document, there is a line item that details how much the prorated rent will be if a resident is to move out prior to the last day of the month. If a resident would like to make this payment online, they are more than welcome to do so, but as explained in the move-out packet, they would need to adjust the final payment to reflect the amount listed in their move-out packet, not what is listed on the online portal. Rent is due on the first of each month with a grace period to give our residents time to make their payments in full or ask for any additional help that they may need. If the rent payment is not completed by the end of the grace period a late fee will be added to the account. If you have any further questions or concerns, please reach out to our office directly.

  

  Business Response

  Date: 06/21/2023

  Hello *******, while we understand your frustrations, our team is able to confirm that the move-out packet was sent on May 9th, 2023. We have been in email communication before so the packet should not have gone to spam. Unfortunately, the fact remains that rent was paid after the grace period therefore it would be considered late, even if it were only a prorated amount of rent. If you have any further questions or if there is anything else we can do to help, please reach out to our office.

  Customer Answer

  Date: 06/22/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20152647
  
  
  
  I am rejecting this response because: 
  
  I have contacted Google gmail support services to in fact confirm that I did not receive it on my end. Regardless of you guys saying you can confirm it was sent it never reached my email. Me being unable to pay via your grace period is purely because I was being asked to pay a full months rent. When brought to attention I was met with exact responses you are giving me now. It’s not fair or professional in the slightest that I would have to pay $800 more than the correct prorated amount because you guys did not correctly send either tenant in the building the information. I have confirmation from Google gmail support that the email was never received on my end. Now not only have you guys charged me a late fee but I am out a multitude of hours of my valuable time in order to rectify a situation your company could easily have solved. It’s not even as much about the money but about you guys doing the right thing.  
  
  Regards,
  
  
  
  ******* ****