Business Profile
Gas Station
TravelCenters Of AmericaHeadquarters
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Reviews
This profile includes reviews for TravelCenters Of America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.21/5 stars
Average of 39 Customer Reviews
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Review fromDiane Y
Date: 06/17/2025
1 starDiane Y
Date: 06/17/2025
?THIS IS A ZERO ? REVIEW?
Today 6/17/2025 @ 9:40:19 am Walking into this truck stop made me feel like a fugitive, which is completely unacceptable. As a U.S. veteran or any normal human being, I expected a higher level of respect and treatment, especially given the disrespect I often face due to the color of my skin.
The supervisor's condescending attitude was particularly infuriating. The incident started when I went to use the bathroom after an overnight stay in the big rig parking lot. I grabbed a cup of coffee, as I have at countless other truck stops, and used another cup to hold cream and milk because they don’t offer the small half-and-half packs.
When I approached the cashier to check out, she mirrored her supervisor’s unfriendly demeanor and informed me that I would have to pay for two small cups of coffee. I explained that I was only using a small amount of cream and milk for my drink. The cashier looked to her supervisor for direction, and she said, "Well, the milk is not cheap. If you want, you can purchase a carton of milk." I was shocked that a customer service representative would say this. I explained that I would just dump the milk and cream into my coffee. Yet, the cashier looked back to her supervisor and stated, “I am still going to charge you for the cup.” Unbelievable!
While we were engaged in this ridiculous conversation, a kind gentleman, who was Caucasian, offered to pay for my second, non-existent coffee. To add insult to injury, the cashier then charged me for a small cup of ice that I didn’t even request. All I wanted was a cup of coffee, yet they felt justified in policing the complimentary condiments! This behavior is not just disgraceful—it’s utterly unacceptable.
WHAT'S WRONG WITH YOU!!!TravelCenters Of America
Date: 06/20/2025
The guest was contacted by the manager. The concerns was talked about.Review fromAndrea P
Date: 05/23/2025
1 starAndrea P
Date: 05/23/2025
1-Star Review – False Accusation and Unfair Treatment at Petro North Las Vegas
On May 22, 2025, at around 6:30 AM, I stopped at the Petro in North Las Vegas to grab a drink and some food. While simply minding my business and making a purchase, I was suddenly told by the manager that I was being 86ed for “soliciting.” This is a completely false accusation — I have never and would never solicit.
The manager offered no proof or proper explanation, and I was treated with disrespect and hostility. I felt targeted, harassed, and deeply embarrassed over something I didn’t do. I reached out to Petro’s corporate office and am waiting for a response.
I hope Petro holds their employees accountable and treats customers with fairness and dignity. No one deserves to be lied on and banned based on false claims.TravelCenters Of America
Date: 05/30/2025
Guest was talked to, We reserve the right to tell guest they can not come on the property.Andrea P
Date: 06/02/2025
FALSE ACCUSATIONS I DONT APPRECIATE THE DEFAMATION OF CHARACTERReview fromMuhsin A
Date: 03/29/2025
1 starMuhsin A
Date: 03/29/2025
I thought this location don't care if you have complain overall TA customer service same thing. On 01/31/2025 my driver brought truck for service work order after 600 miles truck got same issue. We took it back to another TA location in Mocksville NC they refused to fix our truck. I call 2 time to customer service they told me someone will call me back. Lied me at all we sped about 1800$ for no reason. I'll keep reporting this business as much as I can. Next reports ongoing. Do not recommend unethical TA service at all location if you get issues they don't care you loos money. Stay awayTravelCenters Of America
Date: 04/07/2025
I'm sorry you had an issue at one of our sites. I have forwarded your issues to management and they will reach out to you.Review fromGEORGE B
Date: 02/10/2025
1 starGEORGE B
Date: 02/10/2025
Petro Phoenix OR, store nr 324
at truck service shop, workers J.T and Riley, changing shift, erase all records about previous check in and start a new list based on Racism and local priority. Our driver was waiting in line for 5h and when came his turn, shift changed and they start a new list with my driver again on nr4 again.TravelCenters Of America
Date: 02/11/2025
Hello,
I'm sorry your driver had an issue at one of our sites. For any site, shop issues, your driver may have had, please call Customer Service at ************ so we can help you. Please let us know what site the incident happen at and have your shop work order number available. We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!Review fromrobert b
Date: 08/18/2024
1 starrobert b
Date: 08/18/2024
Battle Creek TA yesterday on August 17, 2024. Receipt # ********* ******** ** **** *** I went to the counter and pre-paid $40 for DEF. I explained I had problems across at the ***** station and was peed off about it. I'm new at this and there's a system there to make it work. So, I said "let me try TA across the road. I had just driven 25 miles to get DEF fluid for my truck. I am a local driver and need this for my new truck. She told me there won't be any problems here and that she would turn the pump. I went to pump #2, it turned on and pumped a whopping .38 cents and then the pump stopped. I walked back in and told her what happened. She said "Oh, I'm sorry let's try it again, but you will have to pay another $40. I paid again then I went out and it pumped .15 cents and the pump stopped. I went back inside and told her it stopped again. She said "that's so weird, lets try another pump, but you will have to pay another $40.". I straight out asked her "are you turning the pump off on me". She said "no, I would never do that". She was standing with the same guy and I was thinking they are screwing with me because they know I'm already upset from across the roads experience. I paid again for the 3rd time and drove my truck around to pump #7. It worked!! I walked in and used the bathroom after filling up Diesel at the ** section. As I left I yelled over "#7 worked". She said "I'll get #2 looked at". I thought, so will I. Here I am. I hope someone checks into if I was being screwed with? I was already upset that I had to leave ***** to drive across to TA which I thought I'll start coming there instead if I can get in and out easier. Well, pumping three times and driving my truck to two different pumps is not easier. It's kind of funny if she was intentionally turning the pumps off, but to add to my frustration which was already obvious was not warranted.TravelCenters Of America
Date: 08/20/2024
I'm sorry you had an issue at some of our sites. I have forward your issues to management. But I did not have your phone number to add to it. In the future for any site, issues, you may have, please call Customer Service at ************ so we can help you. Please let us know what site the incident happen at. . We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!Review fromJameie J
Date: 08/11/2024
1 starJameie J
Date: 08/11/2024
Lost my business permanently. Stopped to pick up dinner. Son had a pickup truck with trailer. Lady at Blue Badger pointed where he could park so he could order and get food to leave. Left and had a ticket. This is just bad business. Local residents. Will not stop again. Ordered 70 dollar dinner for a 50 parking ticket. Is this even legitimate?TravelCenters Of America
Date: 08/12/2024
I'm sorry you had an issue at one of our sites. For any site, shop issues, rewards program etc. you may have, please call Customer Service at ************ so we can help you. Please let us know what site the incident happen.. We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!Review fromScott M
Date: 08/09/2024
2 starsScott M
Date: 08/09/2024
The T/A truck stop in Monroe Michigan the manager had the air conditioner so high that people were leaving and when they asked him to turn it off he just acted like he didn't give a dam. Pretty bad when your customers get treated with such disrespect.
I know driver's who won't go to this T/A because of this manager and the way he is allowed to run this truck stop. In today's economy you would think T/A hi the er ups would put a stop to this but they prefer to not do their job and let this go on.TravelCenters Of America
Date: 08/09/2024
I'm sorry you had an issue at some of our sites. When you are at one of our sites and see an issue, please tell us right away/or next day. For any site, shop issues, rewards program etc. you may have, please call Customer Service at ************ so we can help you. Please let us know what site the incident happen at and if a shop have your work order number available. We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!Review fromDevin L
Date: 08/07/2024
1 starDevin L
Date: 08/07/2024
Went for pm service on semi truck, mechanic bent fuel filter housing causing hp fuel pump problems & ta will not fix the truck .. my only way of providing for my familyTravelCenters Of America
Date: 08/09/2024
I have forwarded this to management under report #******
Thank youReview fromChristine M
Date: 07/29/2024
1 starChristine M
Date: 07/29/2024
The owner or manager treats you like your a low life by being rude an acting erotic with his attitude like he's on drugs.TravelCenters Of America
Date: 07/30/2024
I'm sorry you had an issue at one of our sites. For any site, shop issues, rewards program etc. you may have, please call Customer Service at ************ so we can help you. Please let us know what site the incident happen at and if a shop have your work order number available. We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!Review fromRichard H
Date: 07/18/2024
1 starRichard H
Date: 07/18/2024
Went for an oil change. I have a new model truck and was told I would need to buy filters at a dealership. I spent over $300 on the filters. When the oil change was done I noticed on the reciept that I had been charged for oil filters from TA as well. When I brought it to their attention I was told that the filters came as part of a package deal and could not be taken off the price. I offered to just take the filters they had charged me for but they were not willing to do that either. If you go to this shop I would keep a close eye on things, and check your reciept carefully. Dishonesty in one area likely bleeds into others. The mechanics seen like good enough people, but I wouldn’t trust the business any further than I can throw their building.TravelCenters Of America
Date: 07/26/2024
I'm sorry you had an issue at one of our sites. I have forwarded your issues to management and they will reach out to you. If you have any other issues please call
Customer Service at ************ so we can help you. Please let us know what site the incident happen at and if a shop have your work order number available. We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!
Thank You,
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