Gas Station
TravelCenters Of AmericaHeadquarters
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Reviews
This profile includes reviews for TravelCenters Of America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 39 Customer Reviews
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Review fromMichael C
Date: 06/30/2023
1 starMichael C
Date: 06/30/2023
I went into Oasis Truck Stop on HWY 146 in Baytown to purchase a Icee when I attempted to pay the older Gentleman tried to charge me $6.50 for the Icee I refused to pay that amount being I can go a little further down HWY 146 and get a larger Icee at 7-11 for $1.65, the Gentleman then proceeded to get very ugly to me was hollering from behind the glass so I asked for my money back and left.
Location'
5490 N HWY 164
Baytown, Texas 77521TravelCenters Of America
Date: 07/03/2023
For any site, shop issues, etc. you may have, please call Customer Service at ************ *o we can help you. We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!Review fromJack P
Date: 06/22/2023
1 starJack P
Date: 06/22/2023
25.00 to park 15.00 for a shower and then all they have to offer is fast food, truck stops are nothing but crooks,they rate right up there with brokers, I wish I made the money they think I do.enough is enough!!!.it's funny you have to rate them to put a review on here,my rating is -10 ??TravelCenters Of America
Date: 06/23/2023
For any site, shop issues, etc. you may have, please call Customer Service at ************ so we can help you. We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!Review fromAndrew H
Date: 05/25/2023
1 starAndrew H
Date: 05/25/2023
Horrible Road Service From TA Truck Service in Phoenix, Oregon.
My truck broke down 15 miles away from TA facility location. Took only 30 minutes to get to me.
Two drivers were sent, at 2 different times charged me $954.54 for a hour worth of work and
$80.00 for parts how do you charge someone almost a $1,000?
Total hwy robbery, will never ever use TA Road service at Phoenix Oregon location, Never again
and will I will be reporting the incident to their corporate office in Ohio. Total unhappy and very
angry, customer. Bad business, to my fellow truck drivers Beware Do not use TA truck road service in Phoenix Oregon.!TravelCenters Of America
Date: 05/26/2023
For any site, shop issues, etc. you may have, please call Customer Service at 800-632-9240 so we can help you. We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!Review fromAngel H
Date: 04/20/2023
1 starAngel H
Date: 04/20/2023
Who is going to do something about it?? What BBB do in this case?? Because I see too many bad reviews on this business and nothing had change!!
I went for a simple flat tire and replace the mud flap bar. They make me wait there for more than 4 hours and without any advices a security kick me out of the premises because they are closing.... Terrible customer services, they are taking advantage of trucks drivers like us that need assistance, Drivers like us are the one that bring you guys the tools to work, the tires to replace our owns, everything and we don't received any type of help. I lost my hold day for nothing, there is not respect at all. Very Unprofessional all of them!TravelCenters Of America
Date: 04/28/2023
For any site,or shop issues you may have please call Customer Service at 800-632-9240 so we can help you. We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!Review fromTrevor C
Date: 04/19/2023
1 starTrevor C
Date: 04/19/2023
I have a point system for Travel center of America for any amount of fuel I get for the companies fuel. So I can use those points at anytime at any Travel center of America facility. I tried to use these points at Travel center of America in Ronk, Pennsylvania and I got nothing from the machine when I hit the print button and nothing happened at all. I called customer service and they told me it would take up to 24 hours before the points got put back on my card and nothing has happened at all. So I have called again and I was told a different story that it would take 2 days to weeks before I hear anything.TravelCenters Of America
Date: 05/18/2023
Customer filed a report with TA customer service and was looked into.Review fromElinor C
Date: 03/27/2023
1 starElinor C
Date: 03/27/2023
I went in to get a simple 3 axle alinement and steer tires balanced and ended up being told I need breaks and roders as well. Well didn’t have the cash for it all so asked if it was possible to just do pads and if that would work for now. Was told absolutely. After all that. Left and had awful bounce in my front end. Went back and was told I needed a new steer tire. After that bounce is worse. Now the manager will not return my call. Not happy at all with this. $1500 later and my truck drives worst than it did before I went in. This is uncalled for. The tire they replaced was only6 months old. Also when I went back to the shop the next day they said their spin balancer didn’t work and that’s what they used the night before. I was in their shop for nearly 22 hours and all that time and money and now I haven’t a clue of what to do. Also the young lady up front has some serious issues and needs to learn how to speak to customers.TravelCenters Of America
Date: 04/28/2023
For any site, shop issues you may have please call Customer Service at ************ so we can help you. We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!Review fromSteve R
Date: 03/08/2023
1 starSteve R
Date: 03/08/2023
Where do i start..... This is the second time ive used TA for their truck service. The first visit wasn't a good one either but i figured id give them the benefit of the doubt and give them a second chance. I arrived at the service shop around 7:20 am for an Premium Oil Change and was told that the "technicians" (we'll use that phrase loosely) would be there around 8 am. According to my invoice they started my oil change PM service around a quarter after. About a half hour in the tech told me that i was in need of a carrier bearing for my driveshaft which i was aware of. I told him to get me a quote. The quote seemed within reason. I have over 15yrs diesel mechanic experience just dont have the space or time to do it myself being an owner operator. This is not a hard job and was quoted 2-3 hours labor. Fine do it. I sat in there the whole time and could hear them working. They'd work for 5-10 minutes then disappear for 15min or so. All day long. Finally around 2:30-3:45 one of the technitions told me the lady up front wanted to talk to me. This is where my problems start. On the way to the office they show me my drive shaft and told me that it is no good and needs to be replaced. The splines looked a little rusty but nothing serious. I was more concerned about the damage caused from the big hammer they used to split the drive shaft from the yolk. As i enter the front office the lady behind the desk was looking at me and giggling telling me that im going to think she's the worst person in the world. She proceeds to tell me that the only way they can finish is if i buy a new driveshaft and yolk @ $4000+ and that there is a 10-12 day waiting period. Also that i am responsible for getting my truck towed out of their shop at this point. On top of all this my premium oil change was never completed. There was nothing greased and if checking the air in the tires was included it wasnt done either. I paid 2.5 hours labor for the bearing that didnt get completed and for a tow.TravelCenters Of America
Date: 04/28/2023
For any site, shop issues you may have please call Customer Service at ************ so we can help you. We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!Review fromTudor C
Date: 02/08/2023
1 starTudor C
Date: 02/08/2023
Shame on you TA!!!
You stole my money and you lied to me for 10 days and you failed to reimburse my points!!!
I filed a bunch of complaints against your travel center in Missoula, MT and they promised me to give me my points back but they are just a bunch of liars!!!
Please escalate my complaint to a competent manager who can actually help me!!!
This is NOT how you should treat a hard working truck driver who is speeding around $15,000 every month on fuel and DEF at TA/PETRO.TravelCenters Of America
Date: 02/08/2023
Purchases (including Website Purchases) made with UltraONE Points, Certificates or rewards may be returned for
exchange only (i.e. no cash refunds). TA will not credit UltraONE Points or rewards back to the Program account for
returned merchandise. TA will not issue UltraONE Points or reward credits for returned merchandise.Review fromRaymond H
Date: 08/06/2022
1 starRaymond H
Date: 08/06/2022
All TA truck stops are literally charging truck drivers to park their rigs and sleep as much as 22 dollars a day with no non pay spots or only a few none pay spots, I believe this to be absolutely the worst thing you can do to our truck drivers.
They should be ashamed of themselves for such blatant disrespect to drivers who need sleep and should not have to pay a huge multi billion dollar company to rest and then pay exorbitant prices for food showers and fuel a one 10 hour break cost 50 dollars for a meal and parking....
Really need to do something about this it causes safety issues, trucks use off ramps to save $ because who want to pay so much to park and then accidents happen I believe this could have legal re- percussions for truck stops who practice this arcane practice of charging truckers to park and sleep and purchase their products at a premium for which cost some drivers a 3rd of their days pay if they have no time left or can't find a truck stop that is friendly enough not to charge for parking.TravelCenters Of America
Date: 08/08/2022
For any site, shop issues you may have please call Customer Service at ************ so we can help you. We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!
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