Complaints

This profile includes complaints for Compel Fitness, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Compel Fitness, LLC

  25935 Detroit Rd # 336 Westlake, OH 44145-2452

• 

  Compel Fitness LLC

  1131 Merritt Blvd Dundalk, MD 21222

• 

  Compel Fitness LLC

  7900 Ritchie Hwy Glen Burnie, MD 21061

• 

  Compel Fitness

  931 Capital Centre Blvd Largo, MD 20774

• 

  Compel Fitness

  5758 Hopkins Rd North Chesterfield, VA 23234

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We canceled this policy based on "Under additional cancellation policies" #2. We met with our trainer at the end of March for a check in. I paid for April, but the trainer disappeared. Then I paid for May and again the trainer disappeared. I talked to the ***** *** manager and she told me that our trainer left and Compel Fitness did not have a replacement. I Called again towards the end of May to find out there was a new trainer. I talked to that trainer and told her I wanted to cancel under based on the fact that I paid for myself and son but we did not receive any training for 2 months. When our trainer left there was no communication from compel leaving us without training for 2 months. This is the same situation for my son. I reached out to compel request 12541 and explained the situation. They said they would get back to me. I just received a call that my account is in collections. Per their contract I can cancel if I don’t have a trainer meet / reach out to me for a period of 1 month

  Business Response

  Date: 09/07/2023

  ****,
  Thank you for reaching out to us. Our Customer Service has reached out to you informing you that your agreement has been removed from collections and fully cancelled due to your circumstances. Your full past due balance has been waived.
  It was determined that there was a drop in communication between you and our team with the transition from one Head Trainer to the next and our staff were not able to reach you regarding changes with the training at the ***** ***** location.
  There is no further action required on your behalf.
  Sincerely,

• Initial Complaint

  Date:08/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2023, I met with a compel fitness trainer and signed up for a once a week plan. I paid the deposit but nothing else. My trainer told me that when it was time for me to pcs, I could bring my orders in and cancel. I notified her through text that I wanted to cancel because I had no time to give the program. Instead she disregarded my statement. Fast forward to email, the representative ****, refuses to let me cancel because my orders were pushed out two months. I shouldn’t have to pay for any product I did not use, nor should I have to justify my military orders. Terrible company.

  Business Response

  Date: 08/03/2023

  Good morning,

  We have informed ****** of the requirements in order to cancel due to relocation. ****** provided military orders stating an effective date of 10/10/23. We informed her that her cancellation may be scheduled for after her 9/22/23 payment as that would give her plenty of time to utilize her training sessions before she is forced to relocate due to her military orders. The orders do not suffice to cancel her agreement immediately as she is looking to do. We informed her that she is welcome to provide updated military orders for an earlier date in order to attempt to cancel earlier, or she may opt to cancel via another cancellation method which we also described to her in detail.

  Regarding her claim that our staff disregarded her text about wishing to cancel, that does not appear to be the case as they had corresponded with her via text and attempted to schedule a time to meet in order to discuss her cancellation request.

  We are more than happy to assist ****** with her cancellation request, but it will need to align with our policy requirements. For now her cancellation is scheduled for 9/23/23 after her 9/22/23 payment because of her 10/10/23 reporting date.

  Sincerely,

  Customer Answer

  Date: 08/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** *********
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:04/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the initial conversation (4/1/23) I asked about cancellations and was told I would be paying for the first month and last month of my sessions. To this date I have completed no training sessions (initial session is scheduled for today (4/20/23). $529 was paid for two months of sessions. I called the gym Wednesday morning to cancel everything and request a refund I was told no one was available and I will receive a call back. No call back so I went to the gym and spoke to compel staff and was told I will have to cancel with the head trainer. The following day I spoke with a head trainer and she stated there is a cancellation fee of 15%. There was no mention of that when I asked about cancellations funding the initial conversation before signing, also no mention of cancellations available before 3 days which is stated in writing. Very unethical that there is false verbal communication. I was told to contact costumer service to see if the fee can be waived. I called 8 times and have not been able to get through. I also emailed twice.
  It seems like people get a quicker response through this forum, I’ve never had to do this before.

  Business Response

  Date: 04/20/2023

  Hello ******,

  Our staff have been in contact with you via our Customer Service email. We appreciate your patience with your inquiry. It appears that your cancellation has been completed per your request.

  To clarify, the 3 day cancellation policy and all other policies are explicitly listed in the agreement. Our staff do not discuss cancellation information in the initial signup meeting as we naturally assume that clients do not immediately want to cancel after signing. Our staff do encourage clients to review their agreements thoroughly to see if they have any questions. When you read your agreement you had the opportunity to cancel as all of our clients do with your 3 days, however it appears that you neglected to do so. 

  We are glad that our Customer Service team was able to assist you with closing your account with an equitable solution.

  Sincerely,

• Initial Complaint

  Date:04/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around January i sign up for the gym but also took a liking to the advertise compell fitness
  I signed up also meanwhile i have been waiting for 2 months but i get charged 440 in those 2 months i have not received any service and refused to pay anymore so i tried to call and contact the employee and no contact from either side all i want is my money back and to cancel this miserable experience like this will be trying to call for the next week if noting is resolved. I will be escalating my methods.

  Business Response

  Date: 04/13/2023

  Hello *****,

  Thank you for reaching out to us. Our staff have attempted to reach you both via phone call, email and text message. We also sent an email to you today attempting to reach you regarding your inquiry. It does not appear that it was able to reach you at your email that we had on file so we have resent it to your email listed here. We are sorry to hear that you feel your experience with us has been miserable. We would certainly like to assist you with resolving your inquiry as soon as possible.
  

  Per the email that was sent to you, we indicated that in order to cancel your account, it must first has to be "in good standing" with no past-due payments. Your account currently has an $839 past due balance that is 83 days past due. Once an account reaches a period of 90 consecutive days with a past-due balance then it is sent to a collections agency and is no longer be under our jurisdiction.

  We noted that you had not yet used any training sessions as you disputed several of your payments. We are willing to extend you the courtesy of waiving your $839 past-due balance if you are able to pay the reduced fee of $319 using the partial payment that remains undisputed on your account.

  We look forward to hearing back from you soon regarding how you would like to proceed. You may reply to our email at [email protected].

  Sincerely,

  Customer Answer

  Date: 04/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,

  why should i pay 863 when i have not even received any training any schedule or any sort of text from anybody clearly states in the contract -
  
  
  ***** ******
  
  
  
  
  
  
  
  
  
   

  Business Response

  Date: 04/14/2023

  Hello *****,

  You chose to sign an agreement with Compel Fitness for personal training for a period of 52 weeks. As you provided your written consent and understanding of the agreement, the contract is legally binding. In order to cancel your agreement you are required to adhere to the terms and conditions to which you agreed to when you signed the contract.
  To clarify, our staff have been in contact with you. We have a number of documented calls, including voicemails left, and emails. Our team has attempted to assist you several times, however, your account has had a consistent past-due balance since January. In addition, you chose to dispute several payments which resulted in the accrual of fees currently present on your account amounting to your $839 past due balance.

  As we discussed, before you are able to cancel your agreement, your past-due balance must be paid so that your account is in good standing. We indicated that because you have not utilized your training sessions, we are willing to allow your $839 past due balance to be waived in addition to a portion of your cancellation fee, reducing the required 15% fee down to only $319.  
  
  We would like to assist you with resolving your request.
  Sincerely,

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Compel since 12/22. When I initially signed my contract, I was specifically told I would get a meal plan tailored to my health concerns. I was also told my workout plan would be tailored to me and my physical limitations. I consistently received workout plans that were incredibly long and repetitive. Also, I received a very generic meal plan, which did not at all account for my health issues. I have been attempting to solve this with my local branch, and have not received any response.

  Business Response

  Date: 04/10/2023

  Hello *********
  Thank you for reaching out to us. While you may perceive the meal plan and independent workouts that you received from our staff as generic, they are meant to fit a range of individuals at your current fitness level and physical needs. We do not employ dieticians to create a perfectly tailored plan for each individual, nor do we state that each meal plan and workout will be perfectly tailored. They are created with the intent that they may apply to a broader group of individuals at varied levels. The resources that we utilize are written by dieticians and are able to be used in a somewhat flexible manner for individuals with certain goals or body compositions.
  
  The training that you specifically signed up for is 1 personal training session per month. Amenities such as the meal plan and independent workouts are not included in the agreement, but we offer them as an added courtesy to ensure that our clients have additional resources in order to excel in their goals.
  
  If you have any specific questions regarding your training agreement you may reach out to our Customer Service email at *********************************.
  
  Sincerely,

• Initial Complaint

  Date:03/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with the company 10/25/22 while I was on a travel contract in Richmond, VA. I signed up with ****** gym and shortly thereafter I was contacted by a trainer from Compel who stated that my next step was to meet with him. I scheduled to meet with him one morning and we worked out for a short while and then we sat down and spoke about my fitness goals. He then went into his sales pitch about the company and what they offered. I told him I would sign up but that I'm only in town for three months as my time is temporary. He assured me that as long as I was able to provide proof that I was going to be more than either 25 or 50 miles that I could cancel the contract when my time was up. I ended staying in Richmond for six months. I spoke with the head trainer the month before I was due to leave and signed the cancelation notice. I was told I needed to submit a utility bill showing my address and that it needed to be outside of that mile radius. I submitted my utility bill to her and thought everything was fine until I saw an additional charge this month. I reached out to the head trainer on 3/28 informing her that I had been charged again and she responded to me 3/31 with the companies response.
  
  "Hey xxxx,
  
  Bit of a problem with this clients request. The address on file and listed in both of her agreements is the same address listed on the utility bill that you attached. It appears that the client signed up and listed her home address in South Carolina. Essentially that means that she signed up for training all the while knowing that she was not living in the area permanently. Despite knowing that she chose to agree to the terms anyway.
  
  At the very least we will need evidence that she lived at a different address of residence while she was training at the White Oak location before we can even consider approving this.
  
  The wording of the response is as if I was being fraudulent when I informed the guy of my circumstances and he assured me that everything was ok

  Business Response

  Date: 04/03/2023

  Hello ******,

   

  We appreciate you reaching out to us. We certainly understand your frustrations regarding your relocation cancellation request. It appears that the misunderstanding occurred with our staff as your local Virginia address was not listed on your account and only your South Carolina residence was. Our relocation cancellation policy requires verification of a 25+ mile move from your previous address of residence. As the address listed in your agreement was the same as the address on your relocation documentation, we needed to verify that your relocation fit our policy requirements.

  Our staff provided updated relocation information today which satisfied the policy requirements. You will have received a cancellation notification for both of your training agreements. Both of your most recent payments have been refunded back to your account. Please allow 3-10 business days for the $225 refund to be processed. Your Compel Fitness training agreement is now fully cancelled with no further action required.

  Sincerely,

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2022 I notified Compel Fitness of my need to cancel my contract due to relocating across the country for a new job. I was told that if I submitted a statement in writing with my intentions to cancel and the reason I would pay the remaining month of my contract which ended in November and no longer be charged. I submitted my notice of intent and gave it to the woman behind the counter at Golds Gym, the company Compel works out of. During December and January I noticed I was still being charged and that my contract restarted for the following year. When I called to resolve them matter I was told that the only way to cancel the subscription to the fitness regiment that I haven't been to in almost six months is to do so through their website. When you go to their website it just runs you in circles and doesn't actually give you an opportunity to cancel through their site. I find their misinformation and lack of customer service extremely disappointing and unprofessional. I work as an interventional radiology tech in high level trauma hospitals and wasn't able to attend multiple sessions due to being on call constantly. I understand that during the duration of the original contract my inability to attend the sessions falls primarily on me. I felt that paying that contract through was fair and what I signed up for. What isn't right is that they make cancelling impossible and although I've called twice and searched their site multiple times upon the "customer service representative's" instruction they decided to re-up my contract and continue taking my money despite being notified of my moving due to a new job. I have been getting charged 66 dollars a month for three months for a service I can clearly not attend nor intended to continue. Please look at their website  and see that their instruction to do so through the site is just a run around.

  Business Response

  Date: 02/21/2023

  Good afternoon,
  We have discussed this clients inquiry with him directly and have fully cancelled his account. His inquiry today was the first that our Customer Service had seen from him. We are uncertain as to what may have occurred with his original request, however, Compel Fitness did not receive it. Likely when he gave his original notice to cancel to the individual at the front desk at Golds Gym, they assumed it was only for his Golds Gym account. Compel Fitness is a separate business from Golds Gym, so canceling his Golds Gym account would not also cancel his Compel Fitness account. 
  We notified the client that he may send us a copy of his original cancellation request for review and if it aligned with our relocation cancellation policy, we could retroactively refund any payments made after the date of the relocation. 
  At this time we are waiting to hear back from James to see if he can provide a copy of his original cancellation request. His agreement is cancelled at this time so no further action is required.
  Sincerely,

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined the fitness program and signed up for a year long membership. When my year was up, I wanted to cancel and was told I had to do it in writing and come in to do it. I went in the second week of December which was a month past the end of the contract and cancelled. I was told that another automatic debit was schedule to come out the next day but they would try to stop. I was prepared I may be billed another payment but after that expected no more charges. I have been billed on December 28th and not January 11th for an additional 160$. I have called and left a voicemail and texted one of the managers at Compel who replied they would call Corporate to stop the billing. January 11th I am billed again. I have called and left numerous voicemails and texts and noone has replied. I am going to have to file fraudulent charges now because this company can't honor their side and cancel a membership when asked. More importantly, I am out 160$ through no fault of my own.

  Business Response

  Date: 01/27/2023

  Good morning,

  We have discussed the clients inquiry with her directly and have honored her cancellation. It seems that there was a drop in communication from our staff at our gym location and our Customer Service team.

  Siobhan is now fully cancelled and all payments made after her cancellation request have been refunded.

  We apologize for any inconveniences.

  Sincerely,

  Customer Answer

  Date: 01/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******
  
  
  
  
  

• Initial Complaint

  Date:01/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the few months I have been with Compel I have been very dissatisfied with my experience. In my short time period I have gone through 3 trainers. My most recent trainer has been unable to provide me the service I have paid for. Because of this I contacted
  Compel to terminate my contract due to lack of service. They have written back that it is normal to get delayed responses from their staff and claim they are providing quality service.
  On Jan 13th I received a call from a trainer and he accused me of being the reason that I was unable to successfully schedule a training session with him.
  Back in July I had a training session in which the trainer was on the phone throughout the training session. He didn't give corrections.I felt like it was an unsafe workout and worried about me and other injuring themselves. I contacted the trainers I was working with and they offered better experiences in 1:1 session.
  On Nov 4th I heard from a new trainer. At this time I let him know I was thinking about cancelling as I did not feel the program was delivered to the quality promised.
  I met with my trainer on Nov 16th and signed up for personal training sessions.
  I reached out to my trainer on Nov 26th to see when he could meet. He took 2 full days to respond.
  I ended up feeling sick on Dec 1st (thought it was a cold at that time) and texted my trainer to see if we could reschedule for that Sat (Dec 3rd). My trainer then took 5 days to respond.
  As I had not heard back from my trainer I reached out on Dec 5th to cancel my membership.
  On Dec 6th my trainer responded and said he would be out of town and unable to train with me.
  I responded to my trainer on Dec 6th saying I could not train because I had confirmed COVID at that point. I did ask to schedule a date to come in safely the following week hoping I would be recovered by then. It wasn't until Dec 20th that I heard back from my trainer again.
  On Dec 8th I requested freeze my account.

  Business Response

  Date: 01/16/2023

   

  Hello ******,
   
  As we discussed, our Admin team has elected to approve your request to cancel your agreement as a courtesy with no cancellation fee.
   
  Your Compel Fitness training agreement is now fully cancelled with no further action required.
  You will not be billed further by Compel Fitness.
   
  Sincerely,

  Customer Answer

  Date: 01/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ********
  
  
  
  
  

• Initial Complaint

  Date:01/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been taken a a pause on my mentorship for so many months back in April due to a car accident t injury, in around august I started getting charged again which I did not have the money for so I Bit the bullet and had called or emailed u to cancel my membership, it wasn’t until a month or 2 later I learned my mother had pointed out a big charge on my account by you all and I had my bank investigate it, they had canceled the link to you all but I had no money returned to me so I had supposed that it was the cancelation fee even tho the charge was around 400 or so dollars even though on your site it says 250 but I went passed it. In all this time I have received no emails or calls of my knowledge from you all but I had just received a call from collections asking for 2600 from you all in contract fees. I have no idea what these fees are from nor did they tell me, I do not have any funds to pay that off on top of me being still being injured and unable to work with me also living by myself and attending college, there is no way I can pay that off from bogus charges and if there is some amount that I had not payed that caused interest even though I had not been informed about could I pay that original amount. I cannot even fathom what could have built up in 4 months up to 2600 dollars but these fees will cripple me, I stay up to date with what I have to pay and for this large amount to slip by is ridiculous

  Business Response

  Date: 01/27/2023

  Hello *****,

  We replied to your original message on 1/12/23 regarding your same complaint. It appears that you neglected to respond to our message.

  Regarding the details of what we discussed we mentioned that we noted that you had frozen your agreement on 4/6/22 for 3 months due to your injury. Once your 3-month freeze was completed, your billing resumed on 7/19/22. According to our records, we did not receive any notice from you to cancel your agreement at any time. Your email on 1/12/23 was the first that our Customer Service heard of your request. Cancellation requests typically must be written and submitted to our mailing address listed in your agreement, or you must sign a Client Account Change Request form with our staff at your training location. As you did not submit a formal cancellation notice your agreement naturally continued its biweekly billing cycle. If you have a copy of your written cancellation request then you may forward it to our customer service email for review.
   
  It appears that you disputed a payment on 10/20/22 which resulted in a chargeback fee and your payment method was blocked. Your account began to accrue past-due payments and late fees over the course of 90 days. Once an account hits the threshold of 90 consecutive days with a past-due balance, the account is automatically sent to a collections agency after which the agreement is no longer under the jurisdiction of Compel Fitness.
  We do not simply charge cancellation fees at any point without the request of the client, so your assumption that we had attempted to process a cancellation fee was incorrect. You were notified several times of your past-due status via email and our representatives called you many times at your verified phone number but were only able to leave voice messages. We can see that your past due balance that was sent to the collections agency totaled an amount of $845 from 10/12/22 until the present. Likely they noted that your contract value was $2,600 which explains the difference.
   
  As your account is currently in collections after having an $845 past due balance for 90 consecutive days, we are unfortunately unable to assist you with at this time. You neglected to take action regarding your agreement which is not the culpability of Compel Fitness. 
  You can either remain in collections and pay off your balance or you can attempt to locate your original cancellation request and send it to our customer service email. The request must be timestamped with the date that you sent it to our staff.
  

  Sincerely,