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Average of 61 Customer Reviews
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Review fromSue H
Date: 03/27/2025
5 starsSales men, project manager to installers were all respectful and courteous. Excellent cleanup after installing upper house soffits, gutters & gutter guards. Work was completed much sooner than expected, as well!Review fromS. T.
Date: 12/03/2024
1 starS. T.
Date: 12/03/2024
This company stressed me out so bad harassing me about $4,000 for doing absolutely nothing. Jesse came out and looked at my roof from the side walk. He then had me sign a blank tablet with nothing on it. He said it was to give the insurance agent an estimate that was all. Three days later I received a contract that I was not told about. I read the contract it said I had 3 days to cancel so that is what I did. I sent it via email and text to Jesse. Then they tried to say I didn’t cancel in enough time. Which was untrue because they didn’t finalize the estimate until after 5pm. I canceled at around 3pm. This company never did anything like take pictures or even go on the roof for that matter and they expect me to pay $4,000 for what!!!! The owner even called me trying to threaten me to pay the money and when I refused he said he was forwarding me to collections. I feel so taken advantage of by this company. I am a disabled veteran on a fixed income. I don’t have $4,000 to just give away just because your company is mad I didn’t choose you to do the roof. I suffer from mental illness and this situation has took a toll on my mental health. I just wanted BBB to know that I was violated by this company and out of spite they want to charge me this ridiculous amount of money. I could see if they ordered supplies and I canceled after they did that. This company did absolutely nothing and need to be put on notice for how unfair they treated me so that no one ever has to go through what I went through. Thankyou for your time.
3rd Generation Home Improvements
Date: 03/26/2025
Dear ******* We're truly sorry to hear about your experience and the stress it has caused you. At 3rd Generation Home Improvements, we take customer feedback very seriously, and your concerns have not gone unheard. Jesse is no longer with our company and I apologize but it does look like this invoice was cancelled out of courtesy to you even though you did not submit cancellation via the e signature platform that you signed on. We understand how important it is to feel respected and informed throughout any home improvement process. If there was any misunderstanding or miscommunication regarding documentation, contracts, or the timeline for cancellation, we sincerely apologize. That was never our intention, and we deeply regret that you feel taken advantage of. We are reviewed your file internally to ensure that everything was handled appropriately and fairly. We also want to make this right—especially considering the impact this has had on your peace of mind. Someone from our management team will be reaching out to you directly to discuss the matter further and see if a resolution can be reached. We appreciate your service to our country and your honesty in bringing this to our attention. Sincerely, 3rd Generation Home ImprovementsS. T.
Date: 03/27/2025
I appreciate the apology and acknowledgment of the stress your company caused me. I am a very forgiving and loving person so I accept the apology. Thankyou for rectifying the issue. Have a Blessed Day????????????Review fromStephanie D
Date: 11/21/2024
5 starsStephanie D
Date: 11/21/2024
3Rd Generation Home Improvements Did a Fantastic Job on my Roof , The guys tell me everything step by step, They are all Respectful and Professional and when the job is done they done a great job with the clean up. A Big Shout out to everyone that worked with me on my home, Thank you so much for all of your hard work and support with this project. 5 Star Company3rd Generation Home Improvements
Date: 03/26/2025
Thank you very much for your thoughtful review. We are truly pleased to hear that you had a positive experience with our team at 3rd Generation Home Improvements. Clear communication, professionalism, and thorough clean-up are all values we take great pride in, and it’s wonderful to know that those efforts stood out during your project. We sincerely appreciate your trust in us and will gladly share your kind words with everyone involved. Thank you again for allowing us to be part of your home improvement journey.Review fromJohn B
Date: 11/20/2024
5 starsJohn B
Date: 11/20/2024
Had a roof tear-off and replacement. Venting was installed low on the front and back as well as at the peak. The tear-off was a little messier than we had hoped but I can't say we weren't warned. (A lot of shingle bits made it through to the attic, I had expected this but not as much as actually happened - as noted, we were warned to tarp everything and did not do it). The new roof was completed in one day and we like it very much. Expecially appreciated the fact that no one had a loud radio. Everyone was friendly and their payment process works very well.3rd Generation Home Improvements
Date: 03/26/2025
Thank you for taking the time to share your experience. We’re glad to hear that you’re pleased with your new roof and that the project was completed efficiently in just one day. We also appreciate your recognition of our crew’s professionalism and the smooth payment process. We understand the concerns about debris in the attic and appreciate your understanding, especially since we do our best to prepare homeowners in advance. That said, we’re always looking for ways to improve, and your feedback helps us continue refining our processes. Thank you again for choosing 3rd Generation Home Improvements. We're grateful for the opportunity to work on your home.Review fromDavid P
Date: 09/19/2024
5 starsDavid P
Date: 09/19/2024
Great company to work with.From the project estimate stage thru final cleanup 3rd Generation aims to please.All of the teams involved in our roofing projects were exceptional. I highly recommend 3rd Generation Home Improvements. David P3rd Generation Home Improvements
Date: 03/26/2025
Thank you for the wonderful review and recommendation. We’re grateful for the opportunity to have worked with you and are so pleased to hear that you had a positive experience from start to finish. Our team takes pride in delivering quality service at every stage of the project, and it's great to know that stood out. Thank you again for choosing 3rd Generation Home Improvements.Review fromDavid D
Date: 09/04/2024
5 starsHad a most wonderful experience working with Richard, one of the chief operating officers of Third Generation Home Improvements. Richard was exceedingly knowledgeable about our eventual metal roof installation and was ost helpful in selecting a siding product. Moreover, it was a pleasure having a chance to work with both Bill and Anne in the office. They were able to expedite having a representative come in less than twenty four hours. Everyone I've had a chance to work with has been most pleasant kind and considerate.Review fromThomas N
Date: 08/08/2024
5 starsThomas N
Date: 08/08/2024
Awesome company to work with. Would definitely recommend them! We had siding,Doors and awnings done.3rd Generation Home Improvements
Date: 03/26/2025
Thank you for the great feedback and recommendation. We’re so glad to hear you had a positive experience with our team. It was a pleasure working on your siding, doors, and awnings, and we truly appreciate the opportunity to be part of your home improvement project. Thank you again for choosing 3rd Generation Home Improvements.Review fromBernadette C
Date: 07/15/2024
5 starsBernadette C
Date: 07/15/2024
Wonderful job. Very professional . I would highly recommend this company.3rd Generation Home Improvements
Date: 03/26/2025
Thank you for your kind words and recommendation. We’re glad to hear you were pleased with our work and professionalism. It was a pleasure working with you, and we truly appreciate your trust in 3rd Generation Home Improvements.Review fromJeffrey R
Date: 05/22/2024
5 starsJeffrey R
Date: 05/22/2024
Had my flat rubber roof repaired: 3rd Generation was very knowledgeable, responsive and experienced. They arrived on-time, with all necessary materials to perform and complete the job, were efficient and friendly. The removed all debris and left the job site completely clean. The cost of the job was reasonable. Mike, Dereck and Scott and their crew were all excellent to work with. Jeff R3rd Generation Home Improvements
Date: 05/28/2024
Thank you so much for your review and for sharing your feedback & experience with 3rd Generation Home Improvements. We appreciate your business and look forward to working with you again in the future.Review fromDaneen P
Date: 05/09/2024
5 starsDaneen P
Date: 05/09/2024
I used this company to retuck point my chimney and do a small roof repair. It was a great process from sales through completion. They met and exceeded my expectations and listened to my concerns. Very courteous and professional staff throughout the entire process. Everyone from sales through the work crew took the time to explain things and answer all questions as they came up. All work was completed to contract specifications and even a little above and beyond. I also appreciated the detail used in the contact before work began so that everyone was on the same page from the start. I would highly recommend this company.3rd Generation Home Improvements
Date: 05/28/2024
Thank you so much for choosing 3rd Generation Home Improvements. We are thrilled that you were happy with the service and the entire process. We trully appreciate your business and we look forward to working with you again in the future.
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