Business Profile
Freight Forwarding
R & L Carriers, Inc.Headquarters
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Reviews
This profile includes reviews for R & L Carriers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.52/5 stars
Average of 61 Customer Reviews
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Review fromMagda B
Date: 07/21/2025
5 starsMagda B
Date: 07/21/2025
R&L Carriers LLC Received a call after I purchased my adjustable bed and mattress set to give me the delivery date and time.when it comes to communication they are great the driver was amazing she called 30minutes before arrival.******* arrived on time and was very pleasant she put all 3 heavy boxes inside my garage which is what I wanted. Very positive experience and I definitely use them in the future.Thank you ********++R & L Carriers, Inc.
Date: 07/22/2025
Thank you so much for your wonderful feedback and for choosing to ship with R+L! We truly appreciate you and your business, and well definitely make sure to recognize ******* for her fantastic efforts.Review fromStacie B
Date: 07/09/2025
1 starStacie B
Date: 07/09/2025
Horrible company to ship with. Had nothing but issues. First shipment was in the trailer of a fire. Yet they still tried to deliver it to me 3 days late. Thinking they cleaned up the boxes and rewrapped so I couldn't tell. I could. Manufacturer reshipped the items to me. Yet again showed up damaged and missing items. I would not use this company. No credit given either for the shipping fees paid.R & L Carriers, Inc.
Date: 07/16/2025
We sincerely apologize for the recent challenges you've faced with your orders, and we truly appreciate you bringing these issues to our attention. Please know that we take your concerns to heart and are committed to thoroughly investigating them to make meaningful improvements moving forward. If you choose to give us another opportunity, or if there's anything else we can assist you with, please feel free to reach out to me directly or contact our corporate customer service team at *************Review fromRandal M
Date: 06/25/2025
5 starsRandal M
Date: 06/25/2025
My company has used R&L Carriers for many years. If I have a choice between them and other carriers, I almost always use them. Today it was raining hard. They delivered 2 large cardboard containers. THE DRIVER wrapped them up in plastic himself before placing them near the front door of our business as it was in a spot they might have gotten wet. I doubt any other company would have done that!!! Kudos to the company but in particular the driver ! Unfortunately, I don't have his name to give him recognition.R & L Carriers, Inc.
Date: 06/26/2025
Thank you so much for your feedback and for shipping with R+L; we appreciate you and your business! I was able to find your order and will make sure the driver is recognized for his service.Review fromkeith r
Date: 05/22/2025
1 starkeith r
Date: 05/22/2025
BEWARE...JANESVILLE,**) CLAIMS ANALYST "*** *****" AS FREIGHT SMALL BOX WAS DAMAGED B Y FORKLIFT VERY OBVIOUS & CLAIM SUBMITTED AS WAS A 7 HOUR FREIGHT TRANSFER FROM SHOP TO FREIGHT LOCATION.WAS OFFERED SCRAP PRICE PER POUND @ .10 CENTS AS CUSTOMER SERVICE COMES LAST!CLAIM WAS FILLED WITHIN ,45MIN & YET DENIED.R & L Carriers, Inc.
Date: 05/29/2025
We understand that this process can be challenging, and we want to assure you that this matter has been carefully reviewed by our claims manager. We have extended the maximum liability settlement offer to you. If you have any further questions or need assistance, please dont hesitate to reach out to our claims team at *******************.Review fromEugene B
Date: 05/10/2025
5 starsEugene B
Date: 05/10/2025
Fast delivery and very careful handling of your delivery and the driver was very careful and friendly I definitely would use them againR & L Carriers, Inc.
Date: 05/27/2025
Thank you so much for your feedback and for shipping with R+L! We appreciate you and your business!Review fromK. C.
Date: 04/15/2025
1 starK. C.
Date: 04/15/2025
As a commercial customer, I will admit we have had a good experience with the local LTL team. However (a BIG however) our experience with the international team has us checking into other options for our shipping needs. We periodically order a few pallets at a time from a manufacturer in China. 2024 saw multiple orders over a short period of time. An R&L Rep asked what we were being charged for shipping, and upon hearing our cost remarked that it sounded high & we should give them a shot at quoting our next order. As I spoke to 3 or 4 of these experts, I was VERY CLEAR that our cost was door-to-door service. At every step we were reassured that everything would work out. Our main complaint over the manufacture handling the freight was the lack of transparency. We were again assured full transparency with their new global tracking systems. Real time tracking of our shipment. R&L reps boasted about this system and that they were soooooo experienced in the port workings that they controlled every aspect of their containers. So much so that their containers cleared customs five days before coming into port! Amazing! No delays at port and right onto a truck. We bought the port bond. No big deal. A couple of $100 for 12 months of this magical service. Saving time & money. Let's do it! Now the reality...Delays at sea. OK, fine. Can't control the weather. Oh, wait, I can see the live freight tracking, right? Not so much. The order has yet to make it to port. Enter the first disappointing email informing us our bill is 2.5Xs the estimate. Excuse me?! Then they have the nerve to demand payment before it hits port. I think not. Order enters port. Right to a truck! Not so fast! Enter 2nd disappointment, new email letting us know that the container including our freight has been flagged for inspection. But no need to worry, because it had nothing to do with our shipment. How long will this take? Should be fast, they say, 3-5 days maybe a week. Weeks later, another emailR & L Carriers, Inc.
Date: 04/17/2025
Thank you so much for reaching out and sharing your thoughts with us. Im truly glad to hear that your experiences with our *** team have been positive. However, I sincerely apologize that your experience with the Global team has not met your expectations. Please know that your feedback is important, and I have shared your concerns with the leadership of the Global division. Additionally, we encourage you to connect with them directly at ************ to discuss your concerns further. Your voice matters to us, and we are here to help.K. C.
Date: 04/18/2025
There is so much more to this saga. In response to your comment, a week after finally receiving our shipment in mid-February (and passed off to a 3rd party) we received a call from one of R&L Global's Fixers (2/18/25). She was clueless that we had only received our freight the week before. Beginning the conversation inferring my ignorance of international logistics, which was consistently shared be me personally at every step and called stupid. After a very long conversation we were offered financial compensation and asked to take this review public. We relied on R&L and were taken advantage of every step of the way. We patiently waited (to our word) for 2 months before going on blast. Lies to the end.Review fromMatthew S
Date: 04/04/2025
1 starMatthew S
Date: 04/04/2025
Update - 4/4/2025 - After a second confirmation that the tub would be delivered on 4/4/2025 now, it changed to 4/7/2025. After a phone call to find out why - it was determined that I personally said we would not be open. That never Happened. Own your mistake and make things right. Stop making up lies for your incompetence.Had a very important item I needed ASAP. Paid for 1 day shipping - Received confirmation we would receive on time. Item sat in warehouse at 7:51:50 AM at destination terminal - and has not moved for 28 Hours. Their Est. Delivery date changed from 4/3/2025 to 4/4/2025 Called to ask about this, to find out if we could even drive to pick it up - I was told I was wrong - and that was the end of their conversation.Things happen - delays happen - paying $792 for overnight shipping, the item not showing up on time, and then getting talked to like a *** is truly one of my favorite things to do on A Thursday morning - So thank you for that!Why take ownership of a problem when you can just belittle someone into believing your incorrect statements - the R&L carrier wayR & L Carriers, Inc.
Date: 04/11/2025
We truly understand how frustrating this situation has been for you, and we sincerely apologize for the inconvenience you've experienced with this order. Please know that the local operations management team is fully aware of the issue, and we are committed to taking the necessary steps to improve our service moving forward. If you have any questions or need further assistance, our ************************** team is here to help and can be reached at ************.Review fromMark H
Date: 04/01/2025
1 starMark H
Date: 04/01/2025
they delivered a pallet of lacquer thinner to us, everything looked good at first, then we cut open shrink wrap to find nothing but busted containers in the middle. They destroyed product then repalletized hiding the busted in the middle. Then rewrapped with new plastic. they are a very dishonest company.R & L Carriers, Inc.
Date: 04/04/2025
We're very sorry for the inconvenience you have faced regarding this matter. We have taken the time to review your order, and while we did not find any notations indicating damage during its movement through our system, we completely understand how important this issue is to you. The local operations team has been made aware and will work on a thorough investigation, as we strive to provide the best possible service for all orders. Should you have any questions or need any additional assistance, our ************************** team can be reached at ************.Review fromAna D
Date: 03/27/2025
1 starAna D
Date: 03/27/2025
We used this company to deliver 600lb transmissions worth $30000. They delivered them to the wrong location and never tried to help us to resolve this issue. Terrible customer service, nobody knows what they do and no one cares about the service and their clients.R & L Carriers, Inc.
Date: 03/31/2025
We completely empathize with the frustration this situation has caused you, and we are truly sorry for the inconvenience. As we discussed, it is with regret that we inform you we are unable to retrieve this order from *****. You can file a claim at any time for both the freight and the shipping charges. If you have any further questions, our ************************** team is available at ************, and our Claims team can be reached at *******************.Review fromLee C
Date: 03/24/2025
1 starLee C
Date: 03/24/2025
I would not recommend R+L carriers. Their communications with customers is lacking. Had a deliver scheduled and confirmed. Took the day off work to be present for deliver as signature was required. Deliver was a no-show and no attempt to contact me was made. After deliver window, I called R+L and they informed me that the deliver would not be made until next business day. Customers are having to go out of their way to accommodate the delivery and when R+L fails to meet a confirmed appointment, they will not do anything to accommodate the customer. The entire burden of their failure will be placed on the customers shoulders. I reached out to R+L corporate to discuss but I get the generic response that back from them. Their communications back to me was tone def and dismissive.R & L Carriers, Inc.
Date: 03/27/2025
We are truly sorry that your delivery appointment was not met and that you did not receive the proper notification and communication regarding the delay. Please know that the local service center manager and the director of operations in your area are aware of what took place. They have taken steps internally to address this concern appropriately. We recognize that we fell short of your expectations with this order, and we sincerely apologize for that. If there is anything else we can do to assist you, please dont hesitate to let us know.
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