Reviews

This profile includes reviews for R & L Carriers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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R & L Carriers, Inc. has 7 locations, listed below.

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  R & L Carriers, Inc.

  600 Gillam Road Wilmington, OH 45177

• 

  R & L Carriers, Inc.

  PO Box 271 Wilmington, OH 45177-0271

• 

  R & L Carriers, Inc.

  6136 Huntington Rd Gallipolis Ferry, WV 25515

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  R+L Delivery

  2831 S Walton Walker Blvd Dallas, TX 75211

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  R & L Carriers

  2001 Ruffin Mill Rd Colonial Heights, VA 23834

Review Details

• Review fromJACOB M

  Date: 03/05/2025

  2 stars

  JACOB M

  Date: 03/05/2025

  We worked with them for over a decade and made them hundreds of thousands of dollars, there drivers are awesome, but bad management and poor customer service made us leave them. If you owe any type of money for deliveries they will hound you and threaten to over triple the amount owed to them even if you have amazing credit with them and make weekly payments. Their GM and top shot callers are AWFUL! Be aware and stay away from their services. Use *** ******** or ***** *******!

  R & L Carriers, Inc.

  Date: 03/13/2025

  If you could kindly share the tracking numbers in question along with any additional details, we would be more than happy to assist you in resolving these issues. Your experience is important to us, and we are here to help. Our Corporate Customer Service team can be reached at ************ or *********************** at any time for assistance.

• Review fromR. P.

  Date: 01/30/2025

  1 star

  R. P.

  Date: 01/30/2025

  Hello, I randomly received 3 invoices from R&L carriers that I’m totally unrelated to. When I called, I was transferred 3 times finally ending up disconnected. Understand the invoices are sent in error to a random person who had no business with R&L in the past but atleast customer service rep could have helped rather transferring and disconnecting the call. Can someone from R&L help get the invoices cleared?

  R & L Carriers, Inc.

  Date: 02/05/2025

  I'm truly sorry for the inconvenience and confusion you've faced. I understand how frustrating this situation can be. As we discussed, this was due to a clerical error on our part, which has now been resolved. Please feel free to disregard these invoices.

  R. P.

  Date: 02/19/2025

  Thanks for resolving the issue however I received bunch of invoices again that is completely unrelated to me. Not sure whats happening but I would appreciate if you can remove my information from your system so that I dont end up keep receiving the invoices again.

• Review fromjohn d

  Date: 01/21/2025

  1 star

  john d

  Date: 01/21/2025

  R+L Carriers is the worst option anyone can use for deliveries. We had ordered something from **** and it was supposed to be delivered on 1/18/25. Called them to see why we hadn't received it by 1/20/25 and when I called I talked to 3 different people for them to just tell me that they were going to look at the cameras to see where our item was and they were supposed to call back, they never did. The item was delivered today on 1/21/25 but when the driver arrived with it he made us go unload it off of his truck. What kind of company makes the customer unload something from their truck?

  R & L Carriers, Inc.

  Date: 01/28/2025

  I want to sincerely acknowledge your situation, and I truly appreciate you taking the time to bring this to our attention through the Better Business Bureau. To ensure we can assist you effectively, we kindly ask for some additional information, such as the tracking number for the shipment in question. Please know that our corporate customer service team is here for you and can be reached at any time at ************ or ************************************

• Review fromMarianna S

  Date: 01/14/2025

  1 star

  Marianna S

  Date: 01/14/2025

  They don’t even deserve one star. Left my large shipment outside and refused to take it in. Representative who scheduled the delivery failed to mention they only do curbside delivery and now I’m stuck trying to figure out what to do with this refrigerator left outside. In addition, when I called to talk to the representative suggesting for them to let customers know they only do curb side delivery, she started arguing and not even acknowledging their mistake. Very poor communication skills, customer service and overall delivery service.

  R & L Carriers, Inc.

  Date: 01/20/2025

  I want to sincerely thank you for reaching out to us through the Better Business Bureau regarding your recent refrigerator delivery. It appears that the sender of your order indicated on the shipping paperwork that no inside delivery would be authorized. I truly apologize for any confusion caused by the lack of explanation about our standard delivery service being curbside only. Please know that I will be forwarding your feedback to the local service center manager so they can discuss this with the appointment team. We genuinely appreciate you bringing this to our attention, as it helps us improve our services for future deliveries.

• Review fromAshley F

  Date: 01/09/2025

  1 star

  Ashley F

  Date: 01/09/2025

  I don’t even want to give one star. I had a very large package delivered. R+L CARRIERS left the package in the middle of the road. This package was very large and I could not move it out of the road by myself. I asked that they return and put it in my driveway so that it didn’t get hit. The dispatcher on the phone refused to let me speak to the operations manager. He spoke down to me and told me my driveway was full of ice ( it was not) and how would I know what a driver could do? He asked had I ever driven a tractor trailer or used a pallet jack? He was very disrespectful rude and talked down to me. Don’t ever use this company. All I wanted was for someone to move the box from the road and they treated me like I was a huge inconvenience. Terrible customer service. Chris is very rude And unprofessional!

  R & L Carriers, Inc.

  Date: 01/14/2025

  We truly empathize with the experience you had regarding your recent delivery, and we sincerely appreciate you bringing this to our attention. Your concerns have been shared with the local service center manager and the director of operations, who have taken the necessary steps to address this with their team. I understand from your conversation with the service center manager that this issue has now been resolved, and you were able to relocate your freight to a more suitable location. We are genuinely sorry for any inconvenience this may have caused you, and we want to assure you that we are committed to taking steps to improve our service in the future.

• Review fromBlair S

  Date: 01/03/2025

  1 star

  Blair S

  Date: 01/03/2025

  Worst experience with a carrier ever.
  They left a pallet of furniture on a busy public road and made it my problem to get to my home. This after they were hours past their delivery window. The dispatchers were incredibly rude and disrespectful to me when I inquired how I could possibly get a 650lb pallet from the road to my home. They even accused me of lying. Absolutely horrible- if I had hired them I would switch carriers.

  R & L Carriers, Inc.

  Date: 01/08/2025

  I understand how important it is for deliveries to meet your expectations, and I truly apologize that we fell short in this instance. While our standard delivery service is curbside, and this is what was requested by your shipper, we always strive to get as close to your home as possible, prioritizing the safety of our drivers and the integrity of your property. I have forwarded your feedback to the local service center manager for a thorough review, as we are committed to making improvements for future deliveries. I genuinely regret any inconvenience this may have caused you. If theres anything more I can do to assist you, please dont hesitate to reach out. Your satisfaction is important to us.

• Review fromA. C.

  Date: 12/06/2024

  1 star

  A. C.

  Date: 12/06/2024

  R&L Carriers use to be a great company, unfortunately that is no longer the case. We had an outstanding relationship with R&L for over 15 years. They damaged a shipment of ours and refuse to pay the claim. It has been 3 months since the initial claim was filed and now, they will not even respond to emails. terrible customer service!

  R & L Carriers, Inc.

  Date: 12/10/2024

  Hello ****,I sincerely apologize again for not being able to meet your expectations with this ******** we discussed previously, we have issued a claim settlement offer, and I kindly ask that you reply with the signed form so we can promptly send the check your way. You can feel free to reply to my email directly, or our claims team may be reached at ********************

  A. C.

  Date: 12/10/2024

  You can keep your joke of a claim settlement. Nobody from R&L will ever step foot on my property again. I hope it was worth losing a customer of 15 plus years.

• Review fromTravis K

  Date: 11/25/2024

  1 star

  Travis K

  Date: 11/25/2024

  I placed an order for some rubber matting. It shipped sooner than expected from the vendor, leaving the day I took vacation. I'm the only person at the business so I left signs on both doors for delivery drivers, spoke to the neighboring business in case they needed to sign for things, left that detail on the door sign as well, and emailed the company I ordered from to ask them to hold it. I was away from the office phone and without company email while away so my cell number was on the door too. The driver never called my cell and when I returned to work today there was a tag to call. The delivery was attempted one time, Monday 11/18/24 at 12:45pm and I called today 11/25/24 a week after delivery. The customer service rep said there was a storage fee but it wasn't declined so my shipment was disposed of and I would need to place a new order. ***??? First off, I've never heard of a storage fee on shipments. Second, the fee was $570 which is insane, like twice the cost of the shipping itself. Third I left that detail with the company I ordered from but they didn't warn me of the storage fee until I had already left. There was an auto response on my email while I was away with the dates of my return as well. The driver never called my cell, I'd have drove the 4hrs back here or sorted out for the neighbor to take delivery. Instead R+L puts the blame on me and the vendor. This is not how you do customer service. I don't even know where to start to undo this mess. **** *************

  R & L Carriers, Inc.

  Date: 11/27/2024

  I truly appreciate your patience and understanding regarding your recent experience with us. As discussed, I want to assure you that your order is currently at the local service center and is scheduled for delivery today. If you have any further questions or concerns, please feel free to reach out. We're here to help. Thank you for your understanding.

• Review fromJames C

  Date: 11/21/2024

  1 star

  James C

  Date: 11/21/2024

  We alerted R+L Carriers in advance that our residence was located on a narrow dead end road and would require a box truck, not an 18 wheeler. The Bill of Laden clearly stated "Residential Limited Access" and indicated that a charge had been paid for "Limited Access Delivery". Apparently this was ignored at the terminal. The driver called, said he was 20 minutes away in an 18 wheeler. To be accommodating we agreed to meet him on a quiet street 1/2 mile from our house with my pickup. In making the transfer from his lift gate to my pickup, he caved in the inner panel of the tail gate with the wheel of the pallet jack. I got the required estimates to repair my truck ($2100) and completed the required paper work. R+L Carriers refuses to pay for repairs to my truck. Do not agree to sign their General Release form which the driver will insist that you sign before the delivery is completed. They will use this "got-cha" form to to avoid any damage they cause. Also as you can see from the above they do not even provide the appropriate paid for service. From this day forward when we purchase any item that needs to be delivered by a freight carrier, our first question will be, "who do use for shipping?" If the answer is R+L, we will shop elsewhere.

  R & L Carriers, Inc.

  Date: 11/25/2024

  I want to sincerely apologize for the challenges you've faced with your recent delivery. I understand how frustrating this situation must be; unfortunately, we were not informed about the need for a smaller delivery truck. This misunderstanding has clearly impacted your experience, and I am truly sorry for any inconvenience it has caused. I do regret to inform you that after a thorough review by our safety claims manager, your claim has been denied due to the signing of the general release form. I understand this may be disappointing news, and I empathize with your situation. If there is anything else we can do to assist you, please don't hesitate to let us know. You can feel free to reach out to our ************************** team at ************ or ************************************

• Review fromClaude D

  Date: 10/28/2024

  1 star

  Claude D

  Date: 10/28/2024

  We ordered a large shipment of *****l. It arrived weeks late. They obviously left the shipment of *****l at their storage facility for weeks. It's evident that they were placing other objects on top of it because the boxes were smashed when they arrived and fluid was leaking all over the place. They covered the shipment with cardboard so that we wouldn't notice. Once they left and we took off the cardboard, we saw that *****l (a highly toxic, flammable, and caustic fluid) was leaking everywhere. This is dangerous for both their driver and for us. This is beyond irresponsible. They created a major health hazard. Someone could have been hospitalized.

  R & L Carriers, Inc.

  Date: 11/25/2024

  I truly apologize for the experience you've had with us recently. I appreciate you taking the time to share your concerns, as it helps us improve. Please know that I have escalated this matter to our local service center manager and operations team for a thorough investigation. We are committed to understanding the issue and making the necessary improvements to ensure a better experience for you in the future. Thank you for your patience and understanding.