Reviews

This profile includes reviews for Ultimate Home Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ultimate Home Services, LLC has 6 locations, listed below.

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  Ultimate Home Services, LLC

  7340 Sancus Blvd Ste C Worthington, OH 43085-1512

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  Ultimate Home Services, LLC

  8531 Bash Street, Suite 201 Indianapolis, IN 46250

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  Ultimate Home Services, LLC

  210 El Camino Dr Zanesville, OH 43701-6287

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  Ultimate Home Services, LLC

  7340 Sancus Blvd Ste C Columbus, OH 43085-1512

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  Ultimate Home Services, LLC

  6515 E 82nd St Indianapolis, IN 46250-1576

Review Details

• Review fromJane K

  Date: 08/23/2023

  1 star
  UHS and their sub contractors are the absolute worst. ****** knows of the sub-par quality of UHS and chooses to ignore it. The installation of LVP became nothing but a headache. As with other reviewers calls go ignored, commitments are never met. We had LVP installed and end up with a dishwasher that won’t open. Do not contract with ****** for installation services, if they are subbing to UHS.

• Review fromJanice

  Date: 08/06/2023

  5 stars
  My carpet arrived 2 weeks after selection, three young men arrived to install it. I was shown the carpet to make sure it was correct. After removing the old carpet they cleaned up the floor then installed the new padding and carpet. They cleaned up the room completely including running the vacuum and replaced the furniture. Total time from start to finish was 2 hours. The finished product is beautiful and I am fully satisfied. By the way, I am an older lady and NOT an easy person to satisfy. These young men were courteous, efficient and mannerly. If I need additional work I will request the same crew.

• Review fromAmy T

  Date: 08/01/2023

  1 star
  DO NOT USE… If you want quality service and quality work DO NOT go to ****’s for anything. I bought carpet and was to have it installed 12/9… 235 days later it’s finally done… terrible job still but it’s done. They refuse to compensate me when it was their fault several times. I had to take off 7+ days, close to losing my job, hours of stress and tears over how poorly I’ve been treated this entire time. UHS is absolutely terrible. They send workers that can’t communicate, always late, terribly unprofessional. They definitely do not understand the statement the customer is always right. Damage to my base boards and walls. Have been told so many lies. After them coming out several times I was finally able to get them to send a third party inspector out to look at it and guess what!!! I was right and he deemed the carpet needed replaced in its ENTIRETY!!! Then 4 more visits later it was finally completed… again terribly but at least done. It already came off the tack board. They didn’t order enough carpet on two different occasions. The workers ate on my new carpet and drank and then tried to lie their way out of it. They wouldn’t let me watch in fact they abruptly left once because I refused to leave and wanted to watch and they called me “hostile.” You better believe the ****’s customer service “executive” acted like I was to blame. And now they don’t want to compensate me any because they’ve replaced the carpet on their dime and the job has been completed. But my time is worth nothing… I will NEVER buy a dang thing from that store and I strongly urge you to as well. Nothing more than bullies. This isn’t even the half of it but everything that could go wrong did and when I didn’t think it could get worse dear lord it did. You’d be a fool to have anything done by them. Spend the extra money and go someplace who cares about the work they do and the people they serve.

• Review fromAmy T

  Date: 07/29/2023

  2 stars
  Hired them to put in a very small linoleum bathroom floor. Obviously paid up front. Had to wait 6 WEEKS to "get the materials" due to supply chain shortages (I picked in store roll vinyl). Finally got an install day scheduled, hours of 12p to 4 p. Take a half day off work to wait and wait and wait. They call to push back the install time to between 4p and 5p. Ok, fine. Finally show up around 5:45pm. He looks at the bathroom floor and tells me I don't need the 1/4" plywood because our floor is good. Ok, cool! Installs the flooring, looks good. Leaves. I call ****** Monday to get reimbursed for multiple materials the installer didn't use. They tell me to bring all the materials back to the store...uh, the installer has them. I get the runaround with them trying to contact the installer to get all the stuff back, blah, blah, blah. It's now 2 weeks later and the installer STILL HASN'T RETURNED MY UNUSED MATERIALS! So he basically stole the plywood, flange extension kit and the stainless steel supply line and I have to pay for it! This place is as shady as they come. Go elsewhere if you can! It's not worth the hassle!

• Review fromCharles S

  Date: 07/10/2023

  1 star
  Left without finishing the work. Tried calling them 15 times in the past 3 days but their phone keeps hanging up on you when you choose an extension. Will take this farther if not addressed by Wednesday.

• Review fromLeonard P

  Date: 06/20/2023

  1 star

  Leonard P

  Date: 06/20/2023

  I will echo what many others have said. This is the worst company I have done business with. The only thing they did was damage my home and break things while tearing out half the original flooring and leaving the rest. This is not just a company with poor service, it is a racket. They have no intention of delivering on the contracts, and Lowes does not care or they would have ended the vendor relationship long ago. Lowes seems to believe their contract protects them the damage done by vendors like this, however that is not true when Lowes knew in advance how bad they were and continued to send them into people's homes. Neither Lowes or UHS have been acting in good faith. The entire process is designed and operated to extract payment for products and services which are not delivered.

  Ultimate Home Services, LLC

  Date: 07/11/2023

  It’s unfortunate for any inconveniences this may have caused. At the time of a measurement, we couldn’t fully determine the condition and/or flatness of the subfloor due to carpet being installed.
  Once the carpet was removed, it was identified that the subfloor was far out of scope and the 12x24 LVP Planks that was selected could not be installed correctly according to manufacture specs and the technician. Recommendations were made to change to a longer plank tile which would allow us to feather in Self-Leveler and allow for a proper installation. Customer decided not to go this route and chose to have the entire installation refunded.
  

• Review fromMary M

  Date: 05/19/2023

  5 stars
  Unlike everyone else it seems, I was extremely happy with my installers. Yes one guy spoke very broken English and the other couldn’t speak any English. However, we used Google translate and had no problems at all! They are from Brazil and they are brothers…did any of these people who are constantly complaining even try to talk to them? Google translate anyone? Hint: they don’t speak Spanish, they speak Portuguese and they’re brothers. They worked from 8am to 6pm without taking a break! Not even for lunch… and their work is beautiful! I’ll buy carpeting from ****** next!

• Review fromBarb R

  Date: 04/04/2023

  1 star
  The company does carpet install for *****. They did damage to the woodwork, taking a chunk if wood out of the woodwork. They scratched the walls when they put the carpet in.
  I would not recommit his company and ***** either because I was told that some damage was to be expected when putting carpet in.
  I have had rooms dine over the years and never once had damage done.to the woodwork and walls.
  I was asked to give them a 9 or 10 rating before the carpet was installed.I would give them a 1, at most!
  Very disappointed

• Review fromShanna S

  Date: 03/29/2023

  1 star
  TRULY AWFUL. First installation of stair carpet was measured/bound incorrectly, installed very poorly. Not to mention the rigamarole I went through even getting people scheduled to come out. They were supposed to come today for the re-do but the company didn't even order the carpet pad! I ordered this carpet in OCTOBER. I will NEVER use ****** again as long as they contract through this horrible, horrible, incompetent company.

• Review fromMatt E

  Date: 03/20/2023

  1 star
  One of the two installers spoke broken English. The other worker did not speak English. We are missing a large coffee can of change and bills after they left. I attempted to contact ***** but they did not return my messages. A manager from Ultimate Home Services returned my call after several messages. His reply was
  to tell me that usually when this happens, we have the customer contact the police. He admitted that they have had ussues with thier employees stealing from customers in the past. Shame on ****** for maintaining a relationship with this company.