Reviews

This profile includes reviews for MedVet Columbus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MedVet Columbus has 15 locations, listed below.

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  MedVet Columbus

  300 E Wilson Bridge Rd Worthington, OH 43085-2300

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  MedVet Toledo

  2921 Douglas Rd Toledo, OH 43606-3502

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  MedVet Columbus

  14000 Keystone Pkwy Cleveland, OH 44135-5170

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  MedVet Columbus

  8250 Tyler Blvd Mentor, OH 44060-4200

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  Medvet Associates, LLC

  1321 Cenerview Circle Akron, OH 44321

Review Details

• Review fromJen R

  Date: 01/08/2023

  1 star
  If I could give a zero, I would. 7 hours here without being seen - cleveland MedVet. My pup was diagnosed with UTI one week ago here. My vet could not get him in for follow up - antibiotics they gave did not work (they didn’t culture urine saying they didn’t get enough urine for a culture ) so came back - 7 hours!! Not seen yet and they say hopefully in an hour. I have been sitting in waiting room completely alone for well over an hour. Nobody comes out to check. No one at desk. I had to CALL the clinic while in waiting room to ask someone to come talk to me. When tech came out she couldn’t be anymore nastier to me than she was. She said to me “then take him home” Disgusting.*

• Review fromJessica A

  Date: 01/02/2023

  1 star

  Jessica A

  Date: 01/02/2023

  My cat was barely alive when I arrived at 9pm. We had spent 4-6pm at a regular vet doing tests he was given fluids and sent home. When I got home his health declined even more and we knew it was time to go. I specially called and said I need assistance with euthanasia so he didn't continue to suffer. When I got their they asked if I approved treatment up to $750. I said no. It's time for him to go. I didn't even know for sure he was still alive. So they took him from me to check if he was. I said I didn't want to leave him we just needed a room to say goodbye but they insisted they needed to insert a catheter. Then I met them in the room to do the euthanasia. The vet was pushy and kept saying things like he has a chance if we treat him. She left and came back and said his blood sugar was too low to read when they checked it. I said WHAT I never approved anyone to do tests on him. I said I wanted to leave. After 5 mins of waiting for no one to come back to remove his catheter, I got up and left and went to the VCA clinic. MedVet struck me as incredibly untrustworthy. They were doing testing my cat that I ABSOLUTELY did NOT approve, and we're trying to make me feel guilty for not doing more tests. It was a horrible experience. I specifically came in to say goodbye to my pet.
  When I got home after he passed away at midnight I got an email with $153 invoice from MedVet AND a text linking to this invoice. I called and spoke the truth of this experience with their on duty office manager in detail about my experience and asked to remove the charge, she refused. I gave them the opportunity to be honest and have integrity and not charge me for something that they obvious did even though I said NO and they refused. This is called fraud.
  The call with the office manager was incredibly nasty, all she wanted was the money.

  MedVet Columbus

  Date: 01/11/2023

  Thank you for forwarding the concerns regarding the care of a 15-year-old pet, during a visit to our Emergency Department at MedVet Indianapolis. I understand the client’s concerns are regarding being charged for a veterinarian’s exam when the client felt that she expressed a primary desire for humane euthanasia services. I also understand the client expressed concern regarding the timing and consent to collecting a blood sugar test for their pet. Finally, I understand that the client felt that her communications with our doctor were ‘confusing and pushy’.
  According to our medical records, upon the client's arrival, MedVet’s staff asked if the client was presenting her pet for euthanasia and she said, ‘I don’t know’. Our records indicate that the client did not approve a standard $750 triage charge (which includes doctor assessment and emergency diagnostics) and the client was never charged this fee. However, when a client is not certain about a euthanasia decision then an emergency doctor assesses the patient and speaks with the client about the pet’s prognosis. A doctor’s exam is the $153 charge that was billed to the client and the doctor exam was the only item charged to the client. Our medical records further note an extensive back and forth between the client and the doctor about: her cat’s prognosis, the costs of trying to figure out what is going on with her pet by way of more diagnostic tests, the chances that we could successfully treat her pet even with more information given his poor health, and ultimately if euthanasia was the right choice. This included the client approving euthanasia, the doctor coming into the exam room with euthanasia drugs and then the client stopping the doctor to ask more questions about the cat’s prognosis and if euthanasia was the right choice for the pet. The overall tone of our doctor’s notes indicates a pet in critical condition and a client who was emotional and uncertain about a major decision like the euthanasia of a beloved pet. It is our belief that charging for a doctor’s examination is fair given the time and effort put into caring for the client’s pet and helping the client through the decision-making process.
  
  The client was never charged for the blood glucose test. We acknowledge that the test was accidentally performed prior to the client giving consent for the test as checking blood sugar is a standard test performed on critically ill pets presenting to an emergency room. According to our medical records, we acknowledged this miscommunication and apologized to the client immediately.
  
  Documentation of our doctor’s interaction with the client is extensive and, as noted above, indicated a client who was emotional and uncertain about a euthanasia decision. We’re sorry that the client wasn’t fully comfortable with the communication from the doctor on her pet’s case. Notes in the pet’s record suggest a doctor trying to keep up with the various changes in the client’s posture towards her pet’s care. It appears the client elected humane euthanasia multiple times but then before the procedure was performed would stop the procedure and ask questions about whether the pet’s status could be improved, if euthanasia was the right decision, or more clarity about the prognosis. Throughout this, our doctor explained the seriousness and fragility of the pet’s current status and also that more testing would need to be approved to provide better information about possible treatment. Clear communications in a fluid situation like this can be challenging for even a very seasoned doctor. Ultimately, the client expressed a desire to leave our hospital and before we could complete all the necessary steps for discharge the client abruptly left our hospital without alerting any staff. Our hospital requires payment at discharge but due to the abrupt departure of the client, we were not able to collect payment for services rendered and this is why the client received a bill in the mail.
  
  Meeting and exceeding our clients’ expectations in service are high priorities at MedVet. We understand that end-of-life decisions can be very stressful and disconcerting experiences for a client and that these heightened emotions can affect how an experience is remembered. We stand by the accuracy of our bill, the care provided and our decision to bill the client, however we have elected to waive the client's bill as a gesture of goodwill.

• Review fromLupita M

  Date: 12/30/2022

  1 star

  Lupita M

  Date: 12/30/2022

  I took my dog to them in 2021 and they took advantage of my lack of knowledge because she was my first pet. Charged me thousands to hand me back a pup with puffy red eyes and a stiff neck. Told me that she must’ve gotten caught up in a leash at home when 1. I dropped her off with just bloody stool and NO trauma to and 2. She wasn’t even wearing a collar at the time, I used a slip lead. To me it seemed like they left her unsupervised and got choke up in their care.
  I am so so sorry for your loss. They NEED to shut down or at least investigated. Too many animals have died from their negligence.

  MedVet Columbus

  Date: 01/06/2023

  We appreciate your sharing feedback about your experience in 2021 when you brought your puppy in for treatment. We are sorry the care and service received did not meet your expectations. While we are unable to go back in time to change your experience, we can use your feedback to continuously improve. If you would like to speak further about your experience, please contact our MedVet Toledo hospital directly and ask to speak with the Hospital Director or Medical Director.

• Review fromKevin S

  Date: 11/21/2022

  1 star
  This place is just not right. They are playing a game of sentimentality, judgement, and emotional extortion. We took our 15 year old dog in because she was vomiting. They wanted $6400 to keep her overnight and get a specialists consult in the morning. The tech was incredibly pushy and made it seem like we had no choice but to pay the money. I would also note that ************ counter there were 4 receptionists just chatting; so many employees in general. We were there for 4 hours, our dog was given and IV and they checked her blood suger = $685.00. Unreal. Do not go here unless you absolutely have to. They just want money; incredibly manipulative. Dont let them make you feel bad!

• Review fromEugene S

  Date: 11/11/2022

  1 star
  All they cared about was MONEY!!!!! We suspected that my dog may have parvo he was too heavy to carry in, so we waited while the nurses dicked around getting a ******, when we got our dog on it, they tried to put a leash around his neck coming at him in all different directions and freaked him out and caused him to fall of the ****** and then later on told another vet we had to take him to that he was aggressive. They kept us stuck in a room for three hours trying to **** more money out of us after we had already given them ****** cash up FRONT!!!! to stick a stick up his r***** to test for parvo and when they found out we didn't have no more money we were rudely dismissed!!!!!! DO NOT GO THERE they are rude and uncaring people!!!!!

• Review fromRandy M

  Date: 11/04/2022

  5 stars
  I took my Yorkie into their emergency room. We did have a bit of a wait, but they are great, caring people. My Yorkie is seven years old and couldn't standup with out falling over. This Happened suddenly and we were very worried. She stayed with them for three days under went MRI and other tests. They kept us informed allowed us to visit with Her, Watched her 24 hrs a day.My over all experience was very Positive One. I would like to go there my self if I was sick. I wish they took Human Patients. I give them 10 Stars ***********************

• Review fromGinger W

  Date: 10/23/2022

  1 star
  I have been sitting in this clinic for more than 4 hours. The vet wants to do ultrasound on my dog before labs to diagnose a UTI. I was in a secluded room away from my dog for more than 3 hours. They finally moved me and my dog into a room together. I have been here for more than an hour, and supposedly am next. Ridiculous!

• Review fromTheresa G

  Date: 08/26/2022

  1 star
  They are all about the money! I took my dog there who was in excruciating pain and could barely walk. We waited for 8 hours to be seen only to find out almost nothing unless we spent $5000.00 in testing to find out and then more money to treat her!!!!! I ended up picking my dog up and going home with almost no information regarding her condition and a lot of medicine that only put a bandaid on the problem. I ended up having to put her down 2 days later because she couldn't move! If you have a lot of money they are all about helping you, but when you say it may be more expensive than you can afford, they leave you alone and offer no alternatives. This place doesn't really care about animals, they care about lining their pockets! They didn't even have the decency to follow up regarding her condition a day or two later. No one should take their pet there!