Complaints
This profile includes complaints for LegalShield's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 344 total complaints in the last 3 years.
- 114 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for their services, $39.95 and decided the next day to cancel. I called to cancel but have not received a refund.Customer Answer
Date: 10/21/2024
I received a full refund from this company. Thank you BBB!Initial Complaint
Date:10/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a plan with LegalShield and reported a disrespectful supervisor back in April. I requested to cancel my account over the phone, and I was told it was done. The account was indeed canceled from April to May, and no payments were taken during that time. In June, I contacted LegalShield to reinstate my account and made a payment to restart it. However, I was hospitalized in early August for emergency surgery and was recently released. When I called to update my payment information, the online portal wouldnt allow me to process the payment. An agent informed me that if I wanted the same plan, I would need to pay for the past seven months, which is absurd. He mentioned that my account didnt show as canceled on their end, but thats not my fault. I should only be responsible for two months payment, not seven. I was told that no payments were taken due to insufficient funds, yet I questioned how other charges were processed from my account when my daily balance well exceeded the monthly subscription amount. I always receive notifications from my bank for insufficient funds via email, text, and mail, but I have no such communications from LegalShield for April and May. I have not contacted LegalShield while I was hospitalized either, so to back pay for those months is absurd, but paying for months the account was supposed to be cancelled is ludacris.
Business Response
Date: 10/09/2024
This letter is in response to the above referenced individuals’ complaint.
Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. PPLSI has no
record of speaking with *** ****** between February 2024 through October 4, 2024. There was a BBB
complaint regarding concerns with the Provider Law Firm in April, however, there was no request to cancel in
that complaint. PPLSI received one payment between April and October 2024 and the membership cancelled
due to nonpayment on August 15, 2024. The plan that *** ****** was on is no longer available. She may
reinstate on a new plan or make up the back payments to continue her old plan.
Should you have any further questions regarding this matter, please feel free to contact our office.
Respectfully,
**** ****
Staff Attorney
Pre-Paid Legal Services, Inc.Customer Answer
Date: 10/09/2024
Complaint: 22382523
I am rejecting this response because it is false there is no record talking to me. I was on the phone with a supervisor last week and he confirmed he saw the BBB from April 2024. The complaint number was **********
Sincerely,
***** ******Business Response
Date: 10/14/2024
This letter is in response to the above referenced individuals’ complaint.
As stated in my previous response to this BBB complaint, there was a BBB complaint regarding the Provider
Law Firm in April, however, there was no request to cancel in that complaint. PPLSI had no phone or email
correspondence with *** ****** regarding cancellation of her LegalShield membership.
Should you have any further questions regarding this matter, please feel free to contact our office.
Respectfully,
**** ****
Staff Attorney
Pre-Paid Legal Services, Inc.Initial Complaint
Date:10/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spoke with an associate who assured me that if I bought a membership and I chose to cancel I would get a refund. Imagine my surprise when I call about my refund, and I'm informed that they're refusing to give me a refund! Nobody will honor what I was told. I never used the service and had it less than a week. This is not rightBusiness Response
Date: 10/07/2024
Dear Ms. Newberry:
This letter is in response to the above referenced individuals’ complaint.
Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. The plan the
member is on does not allow refunds when the membership is cancelled. However, the request to cancel was
within the 10 day examination period, so the membership fee will be refunded and the membership will be
cancelled.
Should you have any further questions regarding this matter, please feel free to contact our office.
Respectfully,
Anna Wood
Staff Attorney
Pre-Paid Legal Services, IncCustomer Answer
Date: 10/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:09/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving unwanted unsolicited mailings from LegalShield. I want all my contact information permanently deleted and permanently remove all my data from all their mailing lists. Do not send me any future mailings.Business Response
Date: 09/26/2024
Response is in attached document.Customer Answer
Date: 09/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ********Initial Complaint
Date:09/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I joined legal shield on 08/20/24 . I was told that they could help my situation ( going up against ********** for identity theft (fraud) . A lawyer recommended I wait for a few months till they reverse the 1099c form. I decided to cancel instead of paying the monthly fee. They would try another lawyer and no one ever responded. Now they refuse to refund me.Business Response
Date: 09/26/2024
Response is in attached document.Initial Complaint
Date:09/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern, Legal shield was supposed to find me an attorney for various pending cases and never did after I contacted them various times and told them this was urgent. I either need all of the money I paid into legal shield back or for them to fix the issue with my access to legal shield because so far no service has been rendered.Business Response
Date: 09/25/2024
Response is in attached document.Customer Answer
Date: 09/25/2024
Complaint: ********
I am rejecting this response because: intakes doesn't mean reprentation. However, how is something paid on September 23rd and ended on the 24th of September when it's a monthly subscription? Wouldn't that mean money is owed to that person? I do not believe LegalShield have one day memberships or at least it's not anywhere in writing on their site correct me if I am wrong about this one day membership.
Sincerely,
****** *****Business Response
Date: 09/26/2024
Response is in attached document.Initial Complaint
Date:09/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company doesnt want to unsubscribe me after i requested cancelation of subscription, it is taking a couple of days already and next charge will be next week, they are doing this to all people who want to unsubscribe from them.Business Response
Date: 09/25/2024
Response is in attached document.Initial Complaint
Date:09/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a Legal Shield customer almost continuously since being dismissed from law school at ***************** back in 2012. The recent case has been grossly mishandled: I was advised I would win quickly with $5650 or less, but the lawyer has billed for about 30K, and it's taken a long time. He's only filed the opening brief, charges my card without authorization, etc.Business Response
Date: 09/26/2024
Response is in attached document.Initial Complaint
Date:09/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have canceled their services since 07/23/2024 but they are still using my Credit Card.They should not be allowed to keep Credit Card information and charge with authorization.Business Response
Date: 09/19/2024
Response is in attached document.Initial Complaint
Date:09/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Call to get services and when they couldn't help me called back to cancel within the 1st month was told that the service was canceled. I was not told that I needed a written request at the time. I was then charged for a second month. I called in to find out why I was charged and was told then that they would cancel it over the phone and to send email for refund. I called back in weeks after the email to find out why I hadn't got my refund and was told I wasn't getting one because they needed a written cancelation and the email was it and the plan I was on did not have refund even though I should not have been charged at all and to dispute the charges through my bank. This is so shady! I just want my refund for a charge I should have never gottenBusiness Response
Date: 09/11/2024
Response is in attached document.Customer Answer
Date: 09/16/2024
Complaint: ********
I am rejecting this response because:
Sincerely,
***************************Business Response
Date: 09/19/2024
Response is in attached document.Customer Answer
Date: 09/20/2024
Complaint: ********
I am rejecting this response because:
Sincerely,
***************************
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