Complaints

This profile includes complaints for LegalShield's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LegalShield

  1 Prepaid Way Attn Regulatory Compliance Ada, OK 74820-5813

  
• 

  LegalShield

  77 Glenpatrick Road FORMER: mailing, billing Cochrane, AB T4C 1G7

• 

  LegalShield

  PO Box 1551, STN Main Cochrane, AB T4C 1B5

• 

  LegalShield Consultant

  61 Malaga Way Hot Springs Village, AR 71909

• 

  Leon Chitman Sr-LegalShield Independent Associate

  10515 West Markham Street Little Rock, AR 72205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been over 3 weeks since I requested to cancel my membership but they continue to ignore me. My LegalShield ID # is ***********

  

  Business Response

  Date: 11/27/2024

  Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. The member’s
  written request to cancel was received on November 12, 2024. Per the membership contract General Provision
  D., the membership will cancel at the end of the eligibility period. The member’s last day of service will be
  December 11, 2024.
  Should you have any further questions regarding this matter, please feel free to contact our office
  

  Customer Answer

  Date: 12/04/2024

   
  Better Business Bureau:
  

  Although it took a BBB complaint to finally discontinue service, I'm glad that this resolution has been reached. For nearly a month, LegalShield did not provide any meaningful response to my cancellation request, ie, I was ignored.
  

  Sincerely,
  
  ****** ****** ***********

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to legal shield on 11/5/24 with their $29.95/ month membership. On 11/6/24 I started getting calls from another business legal services( not sure if the name is correct). When I asked if this was legal shield they said no this was another business that charges a fee as well. I am not sure how this business received my information since I only signed up with legal shield. I emailed a cancellation request on 11/6/24 and no response as of today. I called legal shield on 11/7/24 and was told I need to send cancellation request in writing. I told them I already had sent an email and was told to keep that email. So I sent another cancellation email on 11/7/24 requesting a full refund. Still no response to that email as of today, 11/15/24. I have not been successful with canceling my membership and their system will not let me remove my credit card from their website without adding a new payment method. Membership id: *********** ******* *****

  

  Business Response

  Date: 11/20/2024

  Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. Ms. *******
  membership has been cancelled and her membership payment has been refunded as she requested to cancel and
  receive a refund within the 10-day examination period.
  Should you have any further questions regarding this matter, please feel free to contact our office
  

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 27, 2024, I enrolled in LegalShield's membership with the assurance that I could consult an attorney within 8 hours. LegalShield provided ******** ******* and ****** *** ****, but no attorney was available within the promised timeframe. Instead, ******* from the law firm scheduled an appointment for September 30 at 12:30 PM, which they ultimately failed to keep. Later, Attorney ******** ***** from their law firm attempted to contact me while traveling, but I missed his call.I spoke to Mr. ***** on October 1, 2024, about a time-sensitive document for review. He asked me to email it to ****************** which I did. I followed up with ******** ******* and ****** but couldn't reach him.On October 3, 2024, at 4:25 PM, I spoke with ******* from LegalShield to express my dissatisfaction with the service I received. She initiated a complaint form and assured me she would forward it to the law firm. Additionally, she connected me with ****** who is responsible for processing reimbursements. I discussed my issues with ****** who recognized my difficulty reaching the attorney. She apologized for the trouble, stated she would escalate my complaint, and instructed me to submit a written request for membership cancellation and a full refund.On October 4, 2024, at 4:09 PM, after I informed LegalShield that I no longer required counsel from Mr. ****** he emailed to let me know he reviewed my document and found it to be well-written and legally sound.On October 23, 2024, I wrote a letter to LegalShield requesting that they cancel my membership and provide a full refund. They informed me they were working to complete my request. However, they never refunded me for the service they failed to provide. I contacted LegalShield on November 11, 2024, and spoke to ******, who told me my refund was denied. Therefore, I request assistance in resolving this matter and obtaining a full refund from LegalShield for failure to provide the promised services.

  

  Business Response

  Date: 11/14/2024

  Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. Mr. ********
  was requesting assistance to have a document reviewed. A Provider Lawyer contract Mr. ******** and advised
  him to send the document in for review. The Provider Law Firm has three business days to review documents
  and provide consultation to the member, which the Provider Lawyer did. Mr. ********’s LegalShield plan
  contract states in General Provision D. that, “The Member may request that this Contract be cancelled at the end
  of the current Eligibility Period by giving written notice to the Company. If the Member cancels the Contract the
  Fees paid for this Contract are nonrefundable. After the cancellation, the Contract will remain active through the
  end of the Eligibility Period.” Mr. ********’s LegalShield membership has been cancelled, however, no refund
  is due.
  Should you have any further questions regarding this matter, please feel free to contact our office.
  

  Customer Answer

  Date: 11/17/2024

  
  Complaint: 22543302
  
  I am rejecting this response because LegalShield's Attorney *** **** made claims about the Provider Law Firms timely review and consultation, omitting crucial facts:
  
  1. Misrepresentation: On September 26, 2024, LegalShield's representative misled me by promising a consultation within 8 hours of signing up.
  
  2. Unkept Appointment: On September 27, 2024, ******* from ******** ******* and ****** assured consultation within eight business hours, but they failed to keep the appointment for September 30 at 12:30 PM.
  
  3. Unavailability of Attorneys: The delay in receiving consultation resulted from the law firm's shortage of attorneys, not my inaction.
  
  4. Dissatisfaction and Refund Request: On October 3, 2024, I expressed dissatisfaction with the service, citing failure to provide timely consultation and requesting a refund.
  
  5. Explicit Instructions Ignored: On October 4, 2024, at 10:18 AM, ***** from LegalShield contacted me, and I clearly stipulated the following requirements:
            - Mr. ******** ***** should not review my document.
           - Termination of his services, effective immediately.

  6. Unauthorized Review: Contrary to instructions, Mr. ***** reviewed the documents, emailing me at 4:09 PM. While he found the document well-written and legally sound, he could not speak to me until the following Monday.
  
  These facts demonstrate misrepresentation,delayed services and unmet agreements by LegalShield and the Provider Law Firm,justifying my refund request.
  
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 11/21/2024

  Mr. ********** refund request was denied based on the language in the LegalShield plan contract General
  Provision D., “If the Member cancels the Contract the Fees paid for this Contract are nonrefundable.”
  Should you have any further questions regarding this matter, please feel free to contact our office.
  

  Customer Answer

  Date: 12/03/2024

  
  Complaint: 22543302
  
  I am rejecting this response because:
  

  BetterBusinessBureauAttn:

  *************17South***** *************, **73102

   

  ************************* *****************************

  *************************************************************

  Dear *** ********:

  I am writing in response to Staff Attorney **** ****** explanation for denying my refund request regarding LegalShield's Pre-Paid Legal Services, Inc. Unfortunately, Attorney ****** account omitted crucial facts, which I would like to reiterate.

  The issues with the Provider Law Firm, ******** ******* and ******, are as follows::

  1.    Misrepresentation:On September 26, 2024, a LegalShield representative promised a consultation within 8 hours of signing up, which did not occur.

  2.    UnkeptAppointment:OnSeptember27,2024,*******from*******,******,and ****** assured consultation within eight business hours, but they failed to keep the appointment for September 30 at 12:30 PM.

  3.       UnavailabilityofAttorneys:Thedelayinreceivingconsultationresultedfromthelawfirms shortage of attorneys, not my inaction.

  4.       DissatisfactionandRefundRequest:OnOctober3,2024,Iexpresseddissatisfactionwith the service, citing failure to provide timely consultation and requesting a refund.

  5.       ExplicitInstructionsIgnored:On October 4, 2024, at 10:18 AM, ***** from LegalShield contacted me, and I clearly stipulated that Mr. ******** ***** should not review my document and that his services should be terminated immediately.

  6.       Unauthorized Review: Contrary to my instructions, Mr. ***** reviewed the documents and emailed me at 4:09 PM, stating that while the document was well-written and legally sound, he could not speak with me until the following Monday.

  Attorneys take an Oath on Admission to uphold the law, act with integrity, and support the Constitution of the *************. Unfortunately, LegalShield and the Provider Law Firm's misrepresentation, delayed services, and unmet agreements have compromised these principles and eroded my trust.

  If LegalShield does not immediately grant my refund, I will have to consider filing a complaint with the New York ********************************** and the New York State Office of ******************** to address these concerns and ensure accountability.

   

  Sincerely,

   

  ****B********

   

  

  Business Response

  Date: 12/05/2024

  The LegalShield Member Resolution team was working on Mr. ********’s concerns regarding the Provider Law
  Firm when the Provider Attorney provided the review of his document. Mr. ******** was not satisfied with the
  three-day turnaround time that the Provider Law Firm has for review of documents. Mr. ******** wanted the
  review done while on the phone with the Provider Lawyer. The Member Resolution team works with the
  Provider Law Firm to resolve member complaints, however, they cannot cancel appointments or stop the
  Provider Lawyers from completing the work on an intake. No refund is due.
  Should you have any further questions regarding this matter, please feel free to contact our office.
  

  Customer Answer

  Date: 12/10/2024

  Better Business Bureau Attn:

  ***** ******** ********************************************************************

   

  *** ******** ** ****** ****** *********** ** ******** **** ****
  
  **** ******** ********* **** *** ******** ****** ******* ***********
  
   

  Dear *** ********:

  I am writing to reiterate my concerns regarding the unfulfilled promises made by LegalShield.

   

  Specifically, on September 26, 2024, before my enrollment, a LegalShield representative committed to providing a consultation within eight hours. The following day, September 27, 2024, ******* from ******** ******* and ****** reaffirmed this promise, assuring me of a consultation within eight business hours.

   

  Regrettably, they did not keep either of these promises. An appointment scheduled for September 30 at 12:30 PM was not honored.

   

  I am troubled by the possibility that LegalShield may be engaging in deceptive business practices, misleading clients into purchasing services based on false promises.

   

  Staff Attorney **** **** acknowledged my dissatisfaction with the three-day turnaround time for document review. However, she failed to explain why the initial promise of a consultation within eight business hours was not met, especially given the time-sensitive nature of the matter.

   

  I question whether LegalShields business practice involves luring consumers with false promises, which is unacceptable. As officers of the court, attorneys must uphold the law, act with integrity, and support the Constitution.

   

  LegalShield and the Provider Law Firms misrepresentation, delayed services, and unmet agreements have compromised these principles and eroded my trust. As a result, I am entitled to a refund.

   

  I request a full refund and intend to file a formal complaint with the New York ********************************** and the New York State Office of ********************* This action aims to address the egregious issues and ensure accountability for the unacceptable services provided

   

  Sincerely,

   

  **** B ********

   

   
  
  ***** **************************************** ******************************************
  ***** ******* ******** ** **** **** **
  *** ****************************************************************************************
  ******** *** ******** ** ****** ****** *********** ** ******** **** ***** ********* **** *** ********
  *********** ****  **** *** ********:

   

  ***** *** *** **** ********* *** ********* **** *** **** ****** ** ******* ** ********* ***** * ******** ****** ** ** *************** *** **** ** *** ****** ******* * **** ** ******* ********** ************** * ***** ******* ********** ** *** ***** ******* **** ******* ************* ** *********
  
   
  
  **********
  
   
  
  *************

  

  Business Response

  Date: 12/17/2024

  Mr. ******** has not provided any further information and LegalShield considers this matter closed. Mr.
  ******** received consultation and document review from the Provider Law Firm and the plan he enrolled in
  does not allow for refunds outside of the examination period.
  Should you have any further questions regarding this matter, please feel free to contact our office
  

• Initial Complaint

  Date:11/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially subscribed to LegalShield and ID Shield via employment with ******************** (employer sponsored enrollment) and Resort. After being wrongfully/illegally terminated, I pursued re-enrolled individually. I asked the onboarding or Intake Representative if there would be a conflict if I enrolled and sought their help, for services against WinStar World Casino and Resort before officially re-enrolling. Their response was yes!Regardless to the fact that there would be a conflict or exclusion, they signed me up. After the final revelation, Im requesting all of my funds spent for both/all of there services (Legal Shield and ID Shield) in full.

  

  Business Response

  Date: 11/14/2024

  Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. The member
  called to switch their membership from their former Employer’s group to a self-pay membership. The call the
  member made to make this switch has been reviewed and the Customer Service Representative advised the
  member they would need to speak to the Provider Law Firm about conflicts. The member chose to continue
  their plan on that call. Due to the member enrolling through their former Employer, they would not be able to
  use the LegalShield membership against that Employer. The written request to cancel the LegalShield and
  IDShield memberships was received on November 7, 2024. Neither the LegalShield or IDShield memberships
  were paid forward, thus, no refund is due.
  Should you have any further questions regarding this matter, please feel free to contact our office
  

  Customer Answer

  Date: 11/16/2024

   
  Complaint: 22541010
  
  I am rejecting this response because:

  LegalShield proceeded with a legal service referral despite of their late admission of exclusion/conflict of interest - Service Request #**-******* **** **** * ******* ** * ****** ******************* ************
  

  This discovery should have been presented during my personal enrollment, thus preventing or avoiding the the services and payments in whole.  My time(s) and monies were wasted in vain.  Per: "I am hearing impaired and cannot effectively conduct business on the telephone.  I don't believe we can effectively communicate by email.  I therefore have referred you back to LegalShield so you can obtain representation by another lawyer with whom you can more effectively communicate.
  
  
  *** Berkowitz 

  **** & *******"

  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 11/21/2024

  LegalShield’s Member Services Department does not determine what is covered or whether there are conflicts
  for members. The Customer Service Representative told the member that the Provider Law Firm would
  determine if there was a conflict. The Customer Service Representatives are not lawyers and cannot provide
  legal advice to members. The Provider Law Firm attempted to assist the member as much as they could.
  Should you have any further questions regarding this matter, please feel free to contact our office.
  

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22541010
  
  I am rejecting this response because:

  LegalShield is not being honest per te law firm' commitment:

  Per *****,
  
  
  "Dear Mr. **************************   I am hearing impaired.  As a result, I try to exchange as much information by email before I attempt to communicate on the telephone.  I don't think I will be able to communicate effectively with you.  I am therefore going to refer you back to LegalShield.
  
  
      Rather than waste any more of your time trying to communicate with me, please contact LegalShield and tell them I said you should be referred to a younger attorney who does not have my hearing impairment and who can more effectively communicate with you.
  
  
      Good luck with this case.   I hope you sue them and win a big judgment.
  
  
  *** *********"

  *** Further awareness from LegalShield:

  Dear ******, 
  We have received your service concern, and your law firm has been contacted on your behalf. We take these matters seriously and will be reaching out to you shortly to discuss next steps. I tried the number provided *********** and it seemed to be a call center where I was unable to speak to anyone. Could you please provide a number where we can reach you. Once we see the law firm has further assisted you, we will follow by phone call and/or email based on your initial request for contact. Our offices are open Monday through Friday, 8:00 AM to 5:00 PM CT. 
  We appreciate your business and look forward to assisting you. 
  
  Sincerely, 
  *****  
  ************ 
  **** **** 
  ****** ********** 
  *********** 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 11/27/2024

  The information the member has provided shows that LegalShield attempted to provide as much assistance as
  possible by referring the member for a consultation and promptly reaching out to the member regarding their
  complaint.
  Should you have any further questions regarding this matter, please feel free to contact our office
  

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22541010
  
  I am rejecting this response because:

  Again, not to prove redundant but the business, LegalShield failed to understand my initial complaint and request for their services, against their business partner, the ***************************.  This conflict should have researched thoroughly before taking my monies and wasting my time.  Upon their belated revelation, they noted it as an exclusion another way of admitting (and saying) that there is and was a conflict all the while.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found an advertise by LegalShiel. I responded and received an email message with the phone number to call. I called and we had a conversation. I told them that I need a trial lawyer. My case had been scheduled for trial on 11/21/2024. LegalShiel asked did I want to pay $49/month? I said yes. The payment by debit card was made. A day later they sent me the contact of the lawyer. This lawyer wanted to charge me the fee. I told them no.

  

  Business Response

  Date: 11/14/2024

  Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. The business
  plan that the member enrolled in includes a 25% Discount for business matters not otherwise covered by the
  membership. The Provider Law Firm can still provide assistance, however, it will be under the Discount benefit.
  Should you have any further questions regarding this matter, please feel free to contact our office.
  

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28, 2023, I started a LegalShield membership. In October, I noticed on the website that the membership was $24.99/month (photo attached) as I was initially quoted, not $29.95 that I had been autopaying! I called and spoke to a *** who stated that I would have to pay a year in advance without cancelation to get that rate. When asked about setting up a Trust in lieu of a Will, I was told that it was not complimentary as was a Will. I was dealing with some personal matters and was unable to immediately follow up.Over several months, I sought assistance with at least 3 other legal matters and was discouraged or denied assistance for various reasons. Finally, in July 2024, I decided to cancel my membership. My membership included demand letters, but not one was sent on my behalf! I also requested a full refund. Instead of helping me with my current concerns, the *** offered me the premium membership package for $59 per month, which would include the Trust and additional services. I declined stating that I was dissatisfied with the current eligible services not rendered. She transferred me to the cancellation line where I was advised that they would stop the autopay for 30 days upon receipt of my written cancellation request. I emailed my cancellation and refund requests of $509.15. I received an automated email response that they were working to complete my request. Two days later, I received an email response that they are sorry that I am canceling my membership and asked if I was aware of all the benefits that the legal plan offers before I go, yet no mention of a refund. In September 2024, I received an email request to renew my membership. Today, I called again and spoke to a supervisor, ******, regarding my request for a refund. It was denied. I literally received nothing for the $500+ that I paid. This is a rip-off, and they should not have an A+ rating!

  

  Business Response

  Date: 11/14/2024

  Response is in attached document.

  Customer Answer

  Date: 12/12/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  

  Greetings *** ********...

  
  

  Thank you for responding to my recent inquiry requesting assistance for a refund from LegalShield.

  
  

  Per our phone conversation, the response received from *** **** **** accompanied with your letter does not address all of the issues of my complaint.  I went back through my records and found 5 intake calls/claims for separate incidents that I made to LegalShield requesting assistance that either they declined to assist me with or discouraged me to pursue the claim.  I never made any progress beyond the first phone call from the attorney.  I became discouraged after sending a 28-typewritten page document (not attached due to personal information included) providing details regarding my claim.  The attorney responded by requesting MORE information just to send a demand letter!  What?!

  
  

  To support my stance on the matter that *** **** referred to in her response to my complaint, I have attached a photo of the price that they advertised online.  When I signed up, I didn't immediately realize that I had been billed $5 more per month than the price advertised online until I received the first or second online statement.  In addition, I wasn't aware that they were the ONLY law firm in the ******* and/or ******* area that is contracted with LegalShield to assist all of the *******/Georgia residents!

  
  

  I joined the LegalShield Program with the understanding that demand letters were included in the plan.  They offered me a will, but I already have one so it wasn't needed.  They never sent any demand letters on my behalf.  I have paid them $509.15 with nothing to show for my hard-earned money spent, and I need it back.

  
  

  Please feel free to contact me if you have any questions, comments or need more information at ************.  Thank you for your assistance in this matter.

  
  

  ********* ***

  

  Business Response

  Date: 12/17/2024

  Response is in attached document.

  Customer Answer

  Date: 03/24/2025

   
  Complaint: ********
  
  I am rejecting this response because they have not provided any evidence where I chose a $29.95 plan.  Provide the proof.

  In addition, the person responding to my complaint ASSUMES that "the Provider Attorney may have needed further information not included in what was initially disclosed," and feels that that is sufficient cause to deny my refund!  It is not acceptable! 

  Furthermore, the Plan benefits include demand letters. I never read that it was at the Provider Attorney's discretion as to whether or not demand letters are sent, especially if it is a legitimate claim!  It would be understandable if more information was needed, but I eliminated that issue with a 28-page detailed document of one of the incidents!  Additional information could have been provided if requested for the other 4 claims that I filed also.

  This program is a rip-off to consumers, and I am still demanding a full refund immediately.

  Thank you in advance for your assistance in this matter.

  Sincerely,
  
  ********* *.

  

  Business Response

  Date: 03/31/2025

  Response is in attached document.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Legal shield is committing fraud by collecting fees of $29-38 for prospective law customers, but they get nothing in return. They pair up with ***** and ******** who claim they will learn the case, but that is a lie because they never do. After 30 days, nobody had learned the case. They should have all be disbarred and fined for corruption and fraud. I was promised a demand letter and they said it would come the following week, but it never happened. They need to be fined for theft.

  

  Business Response

  Date: 11/06/2024

  Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. LegalShield’s
  Member Resolution team reached out to *** ********** to attempt to resolve her concerns, however, the
  Provider Law Firm needs permission from the member to provide any information regarding interactions with
  the member due to attorney-client privilege, and the Provider Law Firm was never able to receive that
  permission. The Provider Law Firm called *** ********** multiple times on the intake she opened. LegalShield
  would like to further work to resolve this matter if *** ********** is willing to give permission to the Provider
  Law Firm to speak with the Member Resolution team.

  
  Should you have any further questions regarding this matter, please feel free to contact our office

  
  

  Customer Answer

  Date: 11/11/2024

   
  Complaint: 22514158
  
  I am rejecting this response because: there is no response from the law firm. 
  
  Sincerely,
  
  *** **********

  

  Business Response

  Date: 11/14/2024

  This complaint was submitted to the LegalShield Home Office BBB profile. The Provider Law Firm does not
  respond to corporate complaints.

  
  Should you have any further questions regarding this matter, please feel free to contact our office.

  
  

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22514158
  
  I am rejecting this response because: I cant access the response; therefore, there is nothing to reply to. They are committing fraud by stealing money and not following through with the task at hand. They need to be held accountable for their actions.
  
  Sincerely,
  
  *** **********

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22514158
  
  I am rejecting this response because: **** **** lies when she says she reached out to me several times when she didn't because I only spoke to her once.  She claimed she would help, but she ignored me quickly after that.  She is not competent nor is King, another attorney, there. I spoke with ****, as well, and he was arrogant and rude. He promised to write a letter, but I never heard from him again. They have broken promises. He said," I would be getting a letter in the email, but that was another lie." I guess Legal Shield is corruption at its best. They ought to be disbarred and never be able to practice law ever again. She never even read my case file received in September, so she was unaware of the details when we spoke. They are scammers and don't care about helping anyone, they just want the money. The intake person, *******, was the most caring individual working there. I wasted $29.00 for membership, but I got nothing. For the BBB to say, "Legal Shield made a good faith effort is criminal" since they are not in the business of taking care of one's legal issues. They ought to close down and be fined for committing fraud amongst the citizens. I will go on their BBB page for Legal Shield and tell all to stay away from this corrupt business practices.
  
  Sincerely,
  
  *** **********

  

  Business Response

  Date: 11/21/2024

  LegalShield’s Member Resolution team and the Provider Law Firm attempted to reach *** *********** I have
  never attempted to or told *** ********** that I was going to speak with her via phone call. I am not with the
  Provider Law Firm and do not respond to complaints on their behalf.

  
  Should you have any further questions regarding this matter, please feel free to contact our office.

  
  

• Initial Complaint

  Date:11/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a complaint against Legal Shield for unprofessional conduct and failure to provide the promised legal services. Over the past year, I sought their assistance to address severe cases of cyber harassment, defamation, and threats, providing them with all necessary information and evidence about the violators. Despite this, Legal Shields response was marked by repeated delays, mismanagement, and a lack of continuity among attorneys handling my ************* ****** *. ******, assigned from ********* ******* * ******* *** drafted a cease-and-desist letter filled with errors and omissions. When I requested a revision, he responded dismissively, ignoring the nature of the harassment I was experiencing. Another attorney, ***** ******, rudely told me to take it or leave it, further compounding the frustration. Instead of addressing my needs, they redirected me to the police, and when I tried to escalate the matter, my calls went unanswered. My membership was then canceled without explanation.I am requesting the BBB investigate Legal Shields unprofessionalism and failure to deliver services, along with a full refund of my membership fees and compensation for the distress caused.Thank you for your attention to this matter.

  

  Business Response

  Date: 11/06/2024

  Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. The member
  requested the Provider Law Firm write several demand letters, however, the member was unable to provide
  sufficient information to the Provider Law Firm to complete a conflict check or confirm who was the owner of
  the accounts at issue. Without this information, the Provider Law Firm is not able to assist a member. General
  Provision J. of the LegalShield member contract states in part, “The Company may cancel this Contract if the
  Provider Law Firm determines that access to and necessary interaction with the Member is severely limited. The
  Company may cancel this Contract if the Provider Law Firm determines that the Member is unable, unwilling,
  or incapable of accepting or understanding legal advice and Services.” A pro-rated refund was provided to the
  member upon cancellation of the membership.
  Should you have any further questions regarding this matter, please feel free to contact our office.
  

  Customer Answer

  Date: 11/09/2024

  Complaint: 22501213
  
  I am rejecting this response because:

  Thank you for reviewing my BBB complaint. Id like to clarify that I provided all requested information for a conflict check and confirmed account details to facilitate the drafting of a cease-and-desist letter addressing harassment and defamation. Despite my cooperation, the Provider Law Firm repeatedly delayed my case, and my file was frequently passed to new attorneys, requiring me to resubmit information and furthering delays.
  
  When a cease-and-desist letter was finally issued, it contained multiple errors. I simply requested a revision to address these issues. Instead, my membership was canceled abruptly without any attempt to address my concerns or complete the services I paid for. Your response states that I was unwilling to provide information or accept legal advice, which is inaccurate; I was fully cooperative and met all requirements.
  
  Given these circumstances, I respectfully request that my membership be reinstated to allow completion of the services I subscribed to and that a corrected cease-and-desist letter be issued. Additionally, I request a partial refund as compensation for the delays, uncooperative handling of my case, and premature termination of my membership.

  

  Business Response

  Date: 11/14/2024

  Demand letters are provided at the discretion of the Provider Law Firm. The member wanted changes that the
  Provider Lawyers who worked on the matter did not deem acceptable. Multiple attorneys were assigned to try to
  assist the member, however, the Provider Law Firm ultimately had to exhaust the matter, and the member was
  advised to retain a Referral Lawyer for further assistance. There is nothing further that LegalShield can do for
  the member.
  Should you have any further questions regarding this matter, please feel free to contact our office.
  

  Customer Answer

  Date: 11/14/2024

  
  Complaint: 22501213
  
  I am rejecting this response because:

  The response to my inquiry, which was addressed to a completely different individual, unfortunately underscores the level of service I received from your provided law firm. 
  
  Throughout my time as a member, I experienced repeated delays, mismanagement of my case, and unsatisfactory responses from various attorneys. My requests for revisions to demand letters, which included reasonable adjustments based on my documented concerns, were consistently dismissed without explanation. Despite assigning multiple attorneys, each of whom purportedly exhausted the matter, the issues remained unresolved, leaving me without the assistance I needed. Ultimately, your firm advised me to retain a Referral Lawyer, further demonstrating a lack of commitment to seeing my case through.
  
  This misaddressed letter only reinforces my concerns regarding LegalShields approach to my case and the lack of attention to detail that should have been provided in handling these matters.
  
  Please advise if any additional questions arise regarding this matter.
  Sincerely,
  
  ******** ***** 

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay legal shield to have access to attorney at a monthly fee. They were supposed to cover my litigation for my eviction and did not use the hours allotted , causing me to lose my business and home. I brought it to their attention and they dont want to take accountability or hold the provider law firm accountable for their actions. WE PAY FOR A SERVICE AND WE NEED TO GET WHAT WE PAY FOR OR YOU WILL BE IN BREACH OF CONTRACT. LEGAL SHIELD NEEDS TO MAKE THE PROVIDER LAW FIRM HOLD UP THEIR END OF THE CONTRACT OR FACE THE CONSEQUENCES. Its REALLY SIMPLE TAKE THE LITIGATION HOURS NOT USED FOR THE EVICTION AND AS PAID FOR AND APPLY SOME OF THE HOURS TO THE CRIMINAL CASE INVOLVING THE SAME LANDLORD AND TO HONOR YOUR END OF THE CONTRACT AND DEFENDING THE PAYING CUSTOMER. ALSO WILL NEED A COUPLE MONTHS FREE OF FEES. PROVIDER LAW FIRM TRIED TO DENY EVICTION CASE HAVING MERUT WHEN BEING HELD ACCOUNTABLE. I BEEN WITH LEGAL SHIELD SINCE 2011 AND DEMAND WHAT I PAY FOR AND MY VASE TO BE DEFENDED OR LEGAL SHIELD NEEDS TO BE HELD ACCOUNTABLE FOR NOT HONORING CONTRACTS.

  

  Business Response

  Date: 10/29/2024

  Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. Mr. ********
  LegalShield membership has been cancelled. There is nothing further LegalShield can do for Mr. ****** at this
  time.
  Should you have any further questions regarding this matter, please feel free to contact our office.
  

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22464075
  
  I am rejecting this response because:
  Legal shield and Dubail are in breach of contract to defend me.  I did not get that defense and we have reached out trying to let them do the right thing. Lets see what arbitration looks like or simply filing a suit for breach of contract may be best.  Unacceptable response and resolution. Instead of dealing with the issue. ****** the customers member ship even though ********************** is in breach of contract. 
  Sincerely,
  LEGAL REMEDIES ARE IN ORDER 
  ****** ******

  

  Business Response

  Date: 11/04/2024

  LegalShield cannot provide any further assistance to Mr. ******* If he wishes to initiate arbitration, he may do
  so through the Better Business Bureau.
  Should you have any further questions regarding this matter, please feel free to contact our office
  

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22464075
  
  I am rejecting this response because:YOU NEED TO TAKE  ACCOUNTABILITY 
  FOR BREACH OF CONTRACT. L

   

  MOVE FORWARD WITH ARBITRATION DUE TO LEGAL SHIELD AND DUBAIL BEING IN BREACH OF CONTRACT AND NOT TRYING TO ***** THE SITUATION AT ALL. 
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for their services, $39.95 and decided the next day to cancel.  I called to cancel but have not received a refund.

  Customer Answer

  Date: 10/21/2024

  I received a full refund from this company.  Thank you BBB!