Reviews
This profile includes reviews for LegalShield's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 244 Customer Reviews
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Review fromCharlotte M M
Date: 12/19/2024
5 starsCharlotte M M
Date: 12/19/2024
Its been a pleasure working with LegalShield. I have always had success working with them and whenever I need whenever I need legal assistance thats who Im gonna call.And happy holidays to Legal Shield!
LegalShield
Date: 12/23/2024
*********, thanks for the kind review. We love hearing from our valued members. Thanks for sharing your experience with us. Happy Holidays!Review fromMike S
Date: 12/19/2024
5 starsMike S
Date: 12/19/2024
Great value for having a piece of mind. Combine legal help with ID shieldLegalShield
Date: 12/23/2024
****, thanks for the review. We couldn't agree with you more. Thanks for being a valued member. We appreciate you sharing your experience with us.Review fromJoseph R
Date: 12/13/2024
1 starJoseph R
Date: 12/13/2024
LegalShield is the worst company ever they tried to say that they sent me letters and emails. They never sent me anything to renew my service and they want me to start all over since I was a member from 2001LegalShield
Date: 12/16/2024
******, thank you for bringing your concern to our attention. Our dedicated LegalShield Member Services Team is ready to help. Please get in touch with them at **************, via chat at ****************************** between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. A member of our team will be happy to assist you.Review fromCHERYL F
Date: 12/01/2024
3 starsI like LegalShield, but the attorneys seem very nonchalant. They're very willing to write a letter to address a concern, but if the letter doesn't fix the problem, the attorneys are done with the issue.Review fromHomayoun S
Date: 11/27/2024
1 starI was assigned to a Law firm in WA state by the name of Lumbino *******. They gave me their phone numbers that they never answered to the calls. Never been able to talk to a person.Poor service. I paid $39.99 two days ago, and cancelled the membership today.Don't waste your time and money at least in the state of **********.Review fromAcacia H
Date: 11/26/2024
5 starsAcacia H
Date: 11/26/2024
I've used this service for several things over the course of my long time membership and I appreciate the efficiency and speed in which an attorney responded to my inquiries, It truly helps knowing that I can get legal, professional advice whenever I require the service. The latest assistance resulted in a very positive outcome that would not have been achieved without this service. Thank you.LegalShield
Date: 11/27/2024
Acacia, thank you for the positive feedback. Our mission has been to protect and empower our members with the tools and services needed to affordably live a just and secure life for more than 50 years. Thank you for choosing LegalShield.Review fromEllis F
Date: 11/25/2024
1 starEllis F
Date: 11/25/2024
The Worst Services ever they do not offer you any help I havent been with them no more than a week and got hung up on twice from the lawyers they recommend. This is very very unprofessional and wild to think that they would have lawyers who talk down on clients and people and do not want to help . As i am typing this i am on the phone canceling this service . DO NOT USE THIS SERVICE THIS IS HORRIBLE THEY WILL NOT HELP YOULegalShield
Date: 11/27/2024
*****, thank you for the feedback. We were to locate your membership, and our Member Resolution Team is standing by and ready to help. Please contact them directly at ************** or via email at ************************** between 8-5 CST Monday-Friday, and a team member would be happy to provide support on this matter. Thank you.Review fromcamisha b
Date: 11/24/2024
1 starcamisha b
Date: 11/24/2024
Customer for years, service has seriously tanked. Although they offer legal services, they really only want to write demand letters and when they dont work, they offer no support. Took a month for me to get a letter written, lawyers were terrible listeners, constantly telling me what I cant do instead of coming up with solutions that helps me get to some form of satisfaction.LegalShield
Date: 11/26/2024
*******, thank you for bringing this to our attention. We would like the opportunity to reviewthis matterfurther. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.Review fromMaritza B
Date: 11/22/2024
1 starMaritza B
Date: 11/22/2024
This company is very quick to be dismissive to its clients. It's very confusing and difficult to plan around their text messages saying an attorney will contact you shortly but don't give an approximate time so the client can be prepared to speak with said attorney. Apparently, if you miss their random texts they send you an email stating that your case is closed. If you don't return their call within 24 hours then the case is CLOSED???? That makes zero sense to me. I have 2 voicemails (Thursday). One at 11:48am and again at 12:05pm but since I couldn't take the call at those times I contacted him on (Friday) at 1:00pm just to be told my case is closed.....How is that even possible? Two phones calls less than 20 minutes apart is what I received and for that I get a closed case...I'm running a business too and returning phone calls shouldn't be a problem especially within a reasonable time. 24 hours is reasonable...LegalShield
Date: 11/25/2024
******** thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.Review fromJohn M
Date: 11/22/2024
4 starsJohn M
Date: 11/22/2024
I've been a Legal Shield member for about 15 years. Several times, the answers they have given for my questions have been generic, off-the-shelf answers that I might have found myself online. But when I needed deeper help or more clarification, they provided answers. In either case, it is comforting for me to know that I don't have to guess at how to proceed with legal issues. The peace of mind has been worth my fee year after year.LegalShield
Date: 11/25/2024
****, thank you for the positive feedback. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thanks for being a valued member.
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