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Business Profile

Boutiques

Bless UR Heart Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boutiques.

Complaints

This profile includes complaints for Bless UR Heart Boutique's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a monthly tee shirt subscription. They kept charging me but stop sending me the shirts. I have been charged for July 2023, October 2023, November 2023, December 2023, twice in January 2024 and March 1st 2024 but I have not received any of those orders. They continue to charge me but I get nothing that was promised in a monthly subscription. I have contacted them before and was told they would be sending out the shirt but I have received nothing as of 3/1/24 . I received an email again saying they were changing me again for a subscription I am not receiving. I have been patient with them and I have been a customer for years. I joined the monthly subscription because it was fun to have a new cute shirt each month and it makes me sad you have chosen to take customers money and not send them the shirts. I want a full refund for July, October, November,December, two in January, and one took out today March 1st 2024. I have sent 2 emails asking them to cancel it before March went through but it still hasn't been canceled. I also sent an email asking for a refund of the items I was charged for but didn't receive and got no reply from them at all. It even shows in my order history that I was charged but the order was unfulfilled. July 5th 2023- $15.39 October 10th 2023-$15.39 November 5th 2023-$16.94 December 1st 2023-$16.94 January 1st 2024-$16.94 January 17th 2024-$16.94 March 1st 2024-$16.94 Total = $115.48

      Business Response

      Date: 07/18/2024

      This customers complaint are valid. We have had multiple issues for the last 18 months and have let orders fall the cracks. I will start refunding the orders in question. As a show of good faith, we will ship 3 shirts at no cost to the customer at no charge. Hopefully, in the future they will try doing business with us again.

      Thank you,

       Bless UR Heart Team

       

       

      Customer Answer

      Date: 07/19/2024

      I have reviewed the business response and accept this resolution.  I hope they actually follow through with what they have said. Because I have called them last year and was told things would be resolved but nothing happened and then I tried to call and emailed many times this year and could not get them to answer the phone nor reply to my emails. 

      It makes me sad because we all work hard for our money and we deserve to be able to trust a company we purchased from. 
      I was a customer for over a year and loved getting a new shirt every month and supporting a small business but then it suddenly stopped. I wouldn't get the shirts but I was still being charged for them. And what was worse is the company just ignored me when I would try and resolve this. 

    • Initial Complaint

      Date:05/21/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Missing orders paid for on: 5/1/2024, 3/1/2024, 1/14/2024, 1/1/2024 12/1/2023. 10/30/23 Have sent various request for status and received no response to emails.Posted status request on their ******** page and was told to send an email to a different email (which I had researched and already found). When I responded that I had already sent to that email, no response to email that was sent and no response to ******** post.I put one last comment on ******** that if I did not hear from them I would have no other recourse but to contact BBB. Still no response.

      Customer Answer

      Date: 05/21/2024

      This business is still in business.  I am attaching a recent communication that now gives us a different email address to reach out to them.  I did send them an email with all of the details, but did not receive a response.

      Business Response

      Date: 05/23/2024

      My sincerest apologies for the delays with your orders. 
      My mother passed away and I am now the caregiver for my 91 yo grandmother. Her dementia is getting worse and shes have more health problems. 
      We a team of three employees and ** just having trouble keeping up with everything. 
      We have put plans in place to help us get caught up. We are implementing these plans now and are currently working on shipping orders. 

      A full refund will be issued. 
      We wish you the very best and hope youll give us another chance in the future. 
      Thank you. 
      *****

      Business Response

      Date: 05/23/2024

      A refund for all of her orders has been issued. I attached screenshots showing the cancel/refund status. Please let me know if you need anything else. 

      Customer Answer

      Date: 05/23/2024

      I have reviewed the business response and accept this resolution. 

    Bless UR Heart Boutique is NOT a BBB Accredited Business.

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