Complaints

This profile includes complaints for Tate Boys Tire and Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tate Boys Tire and Service has 7 locations, listed below.

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  Tate Boys Tire and Service

  106 E 2nd St Bartlesville, OK 74003-2601

• 

  Tate Boys Tire and Service

  2319 SE Washington Blvd Bartlesville, OK 74006-7216

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  Tate Boys Tire and Service

  605 N Aspen Ave Broken Arrow, OK 74012-2222

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  Tate Boys Tire and Service

  11901 E 96th St N Owasso, OK 74055-5370

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  Tate Boys Tire and Service

  1005 W Rogers Blvd Skiatook, OK 74070-3983

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took in my 2014 mini ****** turbo for an oil change. Drove it to work in *****, On my way back home the hot light came on on dash so I pulled over at the Dollar General in between ************ and *****. All the antifreeze had leaked out and oil was dripping on the pavement. Had it towed back to ***** downtown ************. They determined that the person that changed the oil did not reconnect the antifeeze/coolant line that runs in front of the oil filter. When oil filter was changed, coolant line was not reconnected so the motor overheated. ***** had the car towed to VAP auto in ***** to be repaired. ***** said they would take care of the motor and get the car back on the road and *************** got involved and wanted to total the motor and put a salvaged motor in it. Note there was nothing wrong with this car until this oil change and the motor only had 60K miles. ***** further damage was determined to be done all the way down to the pistons, tates insurance wanted to total my car and not pay for the additioanl work based on the value of the vehicle. I signed a release from insurance after VAP auto said it would be a couple of hundered dollars out of my pocket to take care of the additional costs that insurance wouldnt pay for. Come to find out that wasnt all that needed to be done, by the time everything was done I owed an additional $8000 to VAP over and above what *************** paid since I didit let them total my car out, all for a $50 oil change! I had to take out a loan on my Jeep to pay VAP auto and I am now strapped for money! I dont care what the value of the car was based on what work needed to be done on the motor. I completely expected them to fix my motor whatever the cost based on my car being in perfect condition before the oil change! The cost to fix the motor should of had nothing to do with it. This was my transporation and they wanted to total my car, make me buy another car, loan, tag, tax, etc. THIS WAS NOT RIGHT ***** SCREWED ME OVER!

  Business Response

  Date: 04/22/2024

  To Whom It May ******************* matter was handed off to our insurance company. The insurance company wanted to total the vehicle, but **** didnt. She accepted the amount they gave towards the repairs and approved the shop to go above and beyond what insurance was giving her. The customer states that she signed a release with the insurance company and that VAP told her it would only be a few hundred dollars more than the insurance settlement. The customer made their own decision to go above what would be originally covered. 

  Sincerely,

  Sun Auto Customer Care

  Customer Answer

  Date: 05/08/2024

  I am rejecting this response because:   Thats not quite the story. ***** manager took upon himself to send the car to VAP AUTO shop without ***** approval and he said the cost would be taken care of since it was their fault, disregarding what insurace would or would not do. ***** admitted compete fault and **** owed over $17K on the car at her bank and insurance was not going to give her $17K for the car to pay it off and then pay for tag and tax for another car, thats ridiculous. She paid for an oil change and nothing was wrong with her car until they changed her oil. ***** ins would not give her $17K for the car when the book value per insurance was only a little over $11K. She got screwed by taking her car to Tates to get an oil change due to their negligence at no fault of hers no matter what insurance was going to pay or not pay. You dont take a car somewhere and then lose it becasue of an oil change. Tates over above the insurance company should of paid for her car to be fixed. What is everyone not understanding here? Insurance wanted to total her car but not pay her loan off and not pay for the tag and tax cost to get another car of the same make and model and year. Serioulsy?! Her car was in mint condition before it was taken in to Tates and insurance has nothing to do with it b ased on their s**** up! They f'kd her out of her car over an oil change that they screwed up! Everyone is blind if they think ***** did the right thing with their insurance company when they did not. She should of only been out the money for the oil change, not another car! Insurance was put aside and the manager told her they would fix her car no matter what the cost! The release like I said before was signed understanding it would only cost an additional $200 to fix her car at that given time since she needed her vehicle and then that fell apart after they said more was wrong with it so insusrance washed their hands of it and ***** didnt want to pay any out of their own pocket to take care of her car like they were supposed too over and above insurance like a good business owner would when its their fault. She was used and abused and cheated out of her car due to a $50 oil change, you know it and I know it. You have caused her mental anguish, stress, and an additonal payment of $400 per month to take out a loan to pay for the additional work done on the car to completly repair the motor! TATES IS AT TOTAL FAULT! TOTALLY NEGLINENT! What was she supposed to do if insurance was not paying off her loan of over $17K? That $11K offered was worthless! **** still would not of had a car unless it was paid off at the bank and another one purchased! The service manager at the store told her in person they would take care of her car no matter what the cost sinice they fried her motor over an oil change. 

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I resently had an oil change at **** Boys in ************ ********. Everything seemed to go well until I reviewed my bill. At the bottom of my statement it reads These Parts And/Or Services Were Declined by the Customer: Free Alignment Check, Air Filter, Cabin Air Filter.My complaint is that I was Never asked about ANY of these things and they sent me away with the DIRTY filters! Still there. The other issue was that my tire pressure sensor light came on just a few miles down the road. I have always had great service from them in the past but this is unacceptable.

  Business Response

  Date: 04/26/2024

  Hello,

   

  Please see attached document for response to complaint ID ******** regarding *****************************. Thank you for your time. 

  Sun Auto Customer Care
  Phone: **************
  Email: ****************
  
  

   

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This happened Saturday october 22nd, at Tate Boys in bartlesville oklahoma on **** SE Washington blvd. i went in for an alignment on my truck and they said i needed a new ball joint for my passenger side. So i had them put it in and after i left it was still pulling to one side so it didn't fix the issue. i called them and notified them about this and they said they could try to realign it again and take the new ball joint out and put the old one back in and give me a full refund. so i drove back again monday and they said that they didn't have the old ball joint. i called them today October 25th and spoke with Ricky i believe the manager. He was a bit rude and unprofessional and said that they don't even do refunds on ball joints like that, then why was i told you do? He also asked why i was putting more front end parts on it and asked if there were more issues with the front end, even though that's their job to find all the issues they come across and report them to me, which they did NOT. All i'm wanting is a full refund and it to be done with.
  

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/4/22:I went in to get the oil changed and told them I had two tires that might need fixed. When finished with the car, they told me all four tires were "good to go!" Not even a month later I took the car back because one of tires I asked them to check was completely flat that morning and they tell me I need to replace two tires. The exact same two tires I had just asked them to check and they said were, "good to go!" I asked them to just replace the one that was flat and said I would be back later to replace the second one. They did not replace or fix the flat tire. They didn't even bother to put air in it. They replaced the other tire, didn't rotate them leaving the new tire on the front end so now the car pulls to the right. They charged me $130 for the tire that should have been free with TPP that we paid for when we bought the tires. The tire was going flat because they didn't replace the valve stem. 10/14: My husband took the car to get the tire I asked them to replace two different times and the Store Manager was rude, disrespectful, childish, and downright unprofessional. He refused to fix the flat tire and said that even with the TPP it would cost $51 to have the tire replaced. He ultimately took the flat tire off just to put the same flat tire back on. He threatend my husband, told him to come back after closing and he'd be waiting. They tried to say TTP didn't cover the tire because it was bought in 2018..I didn't even buy the car until 2019 and just bought the tires 2 years ago. My husband was going to buy another tire to replace the flat that isn't any good now until they found our account (that for some reason they couldn't pull up) and could see when we bought the tires for sure but the manager refused to sell it to him. 3 different times they just us drive out of their shop with our 8year old son on unsafe tires. Reached out several times but have yet to hear anything back. Been loyal 10 years. Think I'll throw my Tate Boy's credit card away.
  

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went there to buy new tires, after they pulled the car out of the garage and I looked at it, the wheels were damaged. I believe they switched wheels with a set that had been curbed and damaged.
  

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, August 19th, my sons father took my car in to be serviced. This included getting new air filters, checking the brake pads. I also had a nail in my right rear tire, which this is key. my sons father was told, I needed to ditch the rear two tires. They would move the front tires to the back, and put new tires on the front. I consented. Their paperwork also stated this plan.
  So imagine my surprise when I have 2 tires on the front, and the same bad tires on the back. This Tate Boys in Catoosa trashed my good front tires, one being only 4 months old, and kept my bad tires. I did NOT consent to this. When it was brought to their attention today they stated: we will get it fixed. They PATCHED the nail whole, when they were told two replacement tires OR my old good tires are needed to fix this. Instead, they are going to make me end up replacing all 4 tires because they cannot fix THEIR mistakes.
  If this is not fixed, I will either dispute that portion of the charges, or I will take this to small claims. They are liars, as they knew I wanted replacements OR my old good tires back, and they patched it instead. They checked all 4 tires and were the ones to state my front tires are good. They refuse to actually talk about the issue, and insist they will fix it but they did not find a solution of equal value to what they did. A free patch job does not equal me needing 2 ADDITIONAL new tires now when I had 2 perfectly fine tires before.
  

  Business Response

  Date: 10/17/2022

  Consumer Response /* (2000, 6, 2022/08/29) */
  The company reached out to me via email, and we found a solution that is fair. I appreciate them handling this issue.