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Business Profile

Towing Company

St. Michaels Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for St. Michaels Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

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St. Michaels Towing has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/25/2024, i contacted ****** ****** Imports about purchasing a key fob w/ programming for my 08 ************* C300(blue). They said they would need the car to be towed to them. ****** ****** Imports connected me with a tow service that happened to be AAA and St Michaels Towing. St Michaels Towing came and towed my car to ****** ****** Imports. ****** ****** Imports was ready with my key fob on 10/30/2024. When I went to pick up my car that day, the battery was dead. And after getting a new battery my car still was not operating. The engine wouldnt start and the windows would not operate. However St Michaels Towing towed my Benz, it damaged the ESL(electronic steering lock). I informed the company about the damages and they said the best they could do was tow my car from ****** ****** to my address with a discount. I did not use their tow service. On 11/1/2024 I sent St Michaels Towing an estimate by ****** ****** Imports to repair my car, and also emailed them through BBB. I havent heard anything back from them.

      Business Response

      Date: 11/14/2024

      As stated on our conversation on the phone, Driver did not mess with steering column. There was nothing Driver could have done to mess up any module towing your car There was nothing documented that it even ran before we even got there. Thank you for the complaint. Have a nice day.

      Customer Answer

      Date: 11/14/2024

      I am rejecting this response because:   Clearly, forcing a steering wheel that is locked, and dragging the car while it is locked and can damage an ESL on a ********. The driver even mumbled that damage could be done if he didnt do it right. The car was definitely operable. I had just recently lost the key fob. St Michaels Towing damaged the vehicle and will be held responsible for repairs. 
      thank you

      Business Response

      Date: 11/14/2024

      Well, again, I am sorry that you had to reject my response, but that is still my response and you have my number if you want to call me

      Customer Answer

      Date: 11/15/2024

      I am rejecting this response because:   Ill be in touch

    • Initial Complaint

      Date:10/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called to speak with towing company about a charge issue and the owner became very agitated and rude about the fact that I was requesting a refund on a charge that should have never charged for. Obviously, this tow company doesn't know how to tow a vehicle correctly. A company using vulger language towards customers is horrible customer.

      Customer Answer

      Date: 10/17/2024

      Payment receipt 

      Business Response

      Date: 10/18/2024

      It was milage covered 10 miles it went over that customer responsible for over milage 

    St. Michaels Towing is NOT a BBB Accredited Business.

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