Complaints

This profile includes complaints for Anytime, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anytime, Inc.

  15609 N 137th East Ave Collinsville, OK 74021-4686

  
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  Anytime, Inc.

  8351 N Owasso Expy Owasso, OK 74055-2178

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed an electronic agreement that I do not have a copy of I have paid to have my system maintenanced every month but now being told services are every other month I was told that I purchased a maintenance plan and then was told by the office manager that what I is an insurance policy. Which one is it? Sounds very deceiving and not consumer friendly. I have paid $65.00 to have chlorine tablets put in once a month in my system but my system has not had any tablets installed during the initial visit or in the last 60 days even though my credit card has been charged.I believe this businesses practices are fraudulent and deceptive and should be reviewed.

  

  Business Response

  Date: 09/05/2024

  ************

  I understand that your expectations were not met initially, and I apologize for any frustrations this may have caused. Your feedback is valuable to us, and I am grateful for you giving me the chance to address your concerns directly. I believe that with a better understanding of our maintenance plan, you may now have a different perspective on your experience. I kindly ask if you would consider removing the negative review oh here, as we strive to provide exceptional service to all of our customers. 
  
  Thank you again for your time and for giving us the opportunity to make things right.We value your business and hope to continue serving you in the future

   

  Customer Answer

  Date: 09/06/2024

  As a homeowner I appreciate the opportunity to reduce my initial estimate on my repairs to my aerobic septic system by $600.00 dollars but the fact remains that information that was provided verballyat the time of repairs on the Maintenance Plan you offered on that day do NOT coincide with the written plan I received. 

  I have received 3 copies of there maintenance plan from you office but none of the copies are the plan that I electronically signed on the date of the repairs. Why is that?

  I was verbally told that both my trash tank and my overflow tank would be pumped annually by the technician but your Plan states only the trash tank to be pumped as part of the plan. Why is that?

  The plan bills me monthly. The billing is what I was told. I assumed that since was billed monthly, the service was going to be rendered monthly but tat is not the case. You bill monthly but service every other month. Why is that?

  You offer these maintenance plans when the consumer is concentrating on repairs, saving money and avoiding further issues, provide no hard copy of the agreement and only provide the agreement when requested. Why is that?

  I called on numerous occasions to express my concerns on my initial repair, the equipment that was installed and the maintenance on my equipment but I was put off and treated with the respect tat consumers deserve. Your office manager need to be retrained or removed in my opinion. She does not interact well they your customers.

  I will note that all my initial complaints have been resolved at this time but I would be remise if I did not express my concerns as to how and when your maintenance plans are explained to your future customers, especially the elderly.

  Respectfully,

   

  

  Business Response

  Date: 09/09/2024

  I would like to show that we did email him the signed agreement & its showing that he opened it on 8/20/2024. We have also reached out to the customer and gave further details to what is all included in our maintenance plan. After our phone conversation we sent out our technician to help add tablets to his system, answer any questions he had in person and let him know that the maintenance plan we offer is to help them it is a not a contract they are able to cancel anytime they want but as long as they stay on our plan then anytime they call with any problems with their aerobic system all parts and labor covered. There's no paneities or fees for cancelling our plan if someone wants off of it they just have to call the office and let us know. 

  Customer Answer

  Date: 09/09/2024

  I have reviewed the business response and even though I do not agree in total with they're the response, I am dropping my complaint.

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