We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Monuments

Oklahoma Custom Memorials

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monuments.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a head stone for my wifes grave. ****** has not responded to any of my emails, texts or phone calls. Purchased in May 2023, on Oct 10th spoke with her. She told me the headstone was cracked in transit and I would receive another one in 30 days. The business has a note saying appointments by text only. Her voicemail is over a year old saying she was on a cruise and would return in March. I do not believe an order for the headstone was ever sent. I wish to have my $1500 refunded so I can purchase another from a different company.

  • Initial Complaint

    Date:10/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid ******** for half the cost of our mom and dad's headstone. We have a contract that started on October 8, 2021. We have been waiting for the headstone all of this time. ******, the owner has had an excuse every time I called. Now, she is not answering at all. We recently lost our dad and brother. We asked ****** to add our dad and sent all the paperwork. That was last year. We do not know what to do at this time. We have waited so long and spent a lot of money on something special. This should not be allowed any longer. We either want a refund or the headstone in the next couple of weeks.

  • Initial Complaint

    Date:07/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After going in the store to pick a headstone for my daughter on April 21, I never received a proof to sign. I called multiple times, and kept getting told to hold out, it should be there by then end of the week, for 4 weeks. I called saying Im frustrated that its been over a month and I still dont have a mock up, that I needed it ASAP or I will be using another company (at this time ****** never mentioned a contract that I signed, and I dont remember signing one, although I dont remember most of that day). She said I would get the proof by the end of the day, and then I had the hardest time getting ahold of them. Very rarely they would answer phone calls, and have a full VM box so I couldnt leave more than one message. I didnt hear from them again until May 30th, and I told them I am beyond frustrated and I do not want to continue with them, as Id like to have the headstone placed for my daughter by her first birthday. ****** was unprofessional, rude, and condescending, and said that if I insisted on a refund it would take a long time because they have to wait for approval from the granite company they ordered the stone from to cancel the order. She should not have ordered anything before I signed a proof, and I hadnt even seen it yet. I said I would wait and do not want to move forward, she never mentioned a contract at this time either. I could not get in contact with them for 6 weeks after that conversation, now almost 11 weeks after picking the headstone for her. Ive called, and gone into the office and it was closed up during business hours. Most recently when I talked with her she said she took her dad on a trip and she couldnt respond to anything, but I never got a call back after leaving more voicemails. Now shes saying I cant cancel because they ordered the stone and its on its way and I signed a contract. She finally sent the proof, which I will not approve. Reviews show shes done this to other families who paid in full as well.

Oklahoma Custom Memorials is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.