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Business Profile

Construction Services

Red River Homes, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I bought a house in June 2022 from Red river homes. We have had multiple warranty issues that have not been fixed. The flooring in the kitchen is sinking in and has a hole in it. The master bathroom tile and grout are falling off and the builder has attempted to repair tile with other tile that doesn’t not match the original tile.

  • Initial Complaint

    Date:06/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/23/2024 @ 3:24 pm cst, My wife and I closed on a purchase of a 2024 ****** Double wide manufactured 4 bedroom with 2 bath home. During this deal the mobile home dealer added improvements into the loan package such as a drill water well and my wife and I did agree to the terms of the deal and signed it. As of today, we have not received the well which cost us a total of $9300. I have attached a copy of the Improvements Agreement dated 8/23/2024. I was actually told prior to closing that the figures in the deal would be changed after the closing date. My wife and I were advised not to say anything to the mortgage company about the dealership changing the figures until after closing. We had no idea what was going on. In the middle of this deal we were told that we had to sell our current mobile home because we couldnt have 2 homes on the property. So of course, we were displaced for approximately 2 months. We had to pay out of pocket for hotel expenses. This entire deal was a scam and now were paying for home improvements that we have not received. However, during the signing process our mobile home wasnt delivered until 08/09/2024. I have contacted the dealer numerous times and I have also informed the mortgage company which is 21st Mortgage of this issue with the mobile home dealership. The owner of the company which was ************************* has deceased unexpectedly since my deal closed. Ive been reaching out to ****************** whose the General Manager by text messages and also telephone calls and hes ignoring me. This issue hasnt been resolved and unfortunately havent gotten a resolution. Were asking for justice in this issue and would like to be compensated for the drill water well and out of pocket expenses we had to pay.

Red River Homes, LLC is NOT a BBB Accredited Business.

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