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Business Profile

Air Purification Systems

Pelican Air Solutions
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************* ****** representing Pellican air/Rainbow (whole house air purifier and vacuum) promised to provide me with demos and sales to earn a full refund for a Rainbow unit, only cost to me would be the sales tax. They are a word of mouth company. I never received any thing she promised and she broke code of ethics. I paid up front for the system with the condition I would be reimbursed minus the taxes upon completing 12 demos with two sales. ****** stated she would get me the demos and the sales and I would get my money back. I dont think the company would appreciate someone scamming people into buying on false promises, which is what she did. I notified the company and was told that d/t some of the demos I did didnt qualify because the people did not own their house because they too lied about owning. I feel as if I have been scammed and lied to. Now the company will not reimburse me even though I did 12 demos and made two sales for them which is all Im required to do. They need to hold their distributors responsible for scamming people into buying products. I want my money back!

    Business Response

    Date: 05/22/2024

    Good afternoon, 
    Touching base on the *********************** complaint. 
    ************************* was not her sales rep nor has she done any demos on her program. We feel as if this complaint is stemed from her daughter *************************** complaint which has already been resolved. Weve been in contact with ****** and will continue to assist her in her program completion. She has gotten her sales and only requires her 3 make up demos for the unqualified ones she has done. Once those are completed she will receive her payoff. We strongly feel she is using her daughters complaint to get out of her obligations to her own program seeing how ************************* had no part in her purchase with us. We will happily continue to help her and guide her to her completion. 
    Sincerely, *********************

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