Complaints

This profile includes complaints for Gameday Couture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gameday Couture LLC

  105 E Main St Jenks, OK 74037-3954

  
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  Gameday Couture LLC

  7868 NC HWY 70 Clayton, NC 27520

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 items from Gameday Courure on 1/24/25. I received tracking info on 1/30/25. The same tracking number for all 3 items. I received the package on 1/4/25 with only 1 item in the package. I immediately messaged them per their website instructions and received a quick response asking for picture of all that I received which I sent within an hour. I have followed up with two emails and a phone call which states on the voicemail that they would I contact within 24 hours. I have heard nothing back. All that I was asking was for the missing items to be sent or some sort of communication on resolution at the least. Payment was made so I feel that I deserve either that back or the items.

  

  Business Response

  Date: 02/14/2025

  ******,

  Thanks for reaching out and we apologize for the delay in answering your original request. 

  We never want it to take that long to respond. We are working on revamping our customer service department and expect for you to see better experiences moving forward. 

  We did send out communication on 2/7/2025 after receiving your email about us sending a review on items you had not received. We indicated that we refunded you and your missing items were on the way.

  We hope this makes it right for you and if you have any questions please reach out to us at **************************************.

   

  Below are the communications made we hope you were able to receive them!

  2/7/2025

  Celina,
   
  Thank you for reaching out to us and doing your part to help us make this right.
  We are very sorry that you did not get all 3 of the items you ordered and only got 1. ???
  We are also very sorry that you did not get a reply in a timely manner after you sent pictures of the item that you did receive.
  Your feedback is valuable and keeping you as a fan is important to us! 
  We have refunded you the full amount of your order and we are also shipping out your missing items which were the Steelers pullover (love 1 of my favs???) and also the Washington Commanders pullover.
   
  This has been expedited through our warehouse and I will provide your tracking number as soon as it is available.
   
  For your peace of mind here is the new order number ******* and you will receive another email about your refund as well if you havent already.
   
  Enjoy your evening and let us know if there is anything else in the meantime!
   
  ******
  Gameday|SOHO
  
  

   

  2/10/2025

  Celina,
   
  As promised here is your tracking number:
  1Z0R91120323493472
  *****************************************************************
   
  Please let us know if you need anything further.
   
  ******
  Gameday|SOHO

   

  2/13/2025

  Hi Celina,
   
  Just wanted to let you know that your replacement is on the way! You can track it here: 1Z0R91120323493472.
   
  ******************************************************************************************************
   
  Its expected to arrive on Monday, February 17 between 10:45 A.M. - 1:45 P.M., so be on the lookout! Let me know if you need anythingIm always happy to help. ??
   
  Hope you love it!
   
  Have a great day!
  ****
  GAMEDAY COUTURE/SOHO

• Initial Complaint

  Date:01/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a jacket on 12/27/24. For days, I got messages saying that they are working on my order. Its almost been an entire month and I have not received the jacket or any further communication about the whereabouts. Ive never had such bad service

  

  Business Response

  Date: 01/29/2025

  Hi *****,
  
  Apologies for the lack of communication on our part. The item you ordered was out of stock at the time, and we sincerely regret not informing you sooner.
  We reached out on Saturday via email to ********************** to let you know that the **************** Victory Bound Classic V-Neck Wind Shirt by **** Prewett ****** is currently unavailable. We also processed a full refund back to your card, which you should see within 3-5 business days, depending on your bank.
  
  Additionally, Id love to offer you the option to choose another item from our site free of charge, and I will ensure it is expedited for you.
  I gave you a call yesterday and left a voicemail as a follow-up, as we want to make this right and ensure this experience is not reflective of our company. Please let me know if you do not see your refund or if youd like a replacement item sent your way.
  Thank you, and I appreciate your time!

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a shirt in November. It came with a defective print. I emailed and was told on multiple occasions (I have all the emails) that I would receive a replacement. 2 months later and that never happened and now I am out the money for an expensive shirt with no quality control.

  Customer Answer

  Date: 01/28/2025

  This complaint has been resolved with a refund.

  

  Business Response

  Date: 01/29/2025

  Hi *******,
  We sincerely apologize for the lack of communication on our part regarding your replacement order. I attempted to reach out via email on Saturday and again on Monday, as well as by phone on Tuesday, where I left you a voicemail with the details of your order.
  To make this right, I have issued a full refund for your order and have also sent out a replacement free of charge. You can find the tracking details attached.
  
  Please dont hesitate to reach out if you have any questions. We truly appreciate your patience and understanding!

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a woman's ******************* sweatshirt with Soho Gameday Couture on Sunday, January 5th. I emailed them on Monday, January 6th and asked to cancel the order because I didn't know that not only did I have to wait for it to be shipped, I had to wait for it to be made. They said they could not cancel the order because it was in production. I received a shipping notification on Tuesday, January 7th with a tracking number and it is now Friday, January 9th and when I put the tracking number into the **** website, it still says it's awaiting the package. I reached back out to the company on Wednesday, January 8th to ask when it will go to **** and I haven't heard anything back from them. I would like to cancel my order and get a refund since it doesn't appear as though I will actually be receiving it.

  

  Business Response

  Date: 01/13/2025

  Subject: Apology and Refund for Incorrect Item
  
  Hello ********,
  
  We are truly sorry to hear that the ******************* Sunday Drives Premium Fleece Drop Shoulder Crewneck Pullover (size M, white) you recently purchased arrived with blue lettering instead of green and had an unusual chemical smell.
  
  We understand your frustration and sincerely apologize for the inconvenience this has caused.
  
  We take pride in the quality of our products, and we will forward this information to the appropriate team to investigate further.
  
  To resolve this issue, we have issued a refund of $52.00 for the item. Please allow 3 to 5 business days for the refund to appear on your original payment method.
  
  You are welcome to keep or donate the item you received.
  
  Thank you for your understanding and patience. Please reach out if you need further assistance.
  
  Sincerely,
  ********
  Customer Service Team

  Customer Answer

  Date: 01/14/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Oregon shirt from the site, (*****) early morning on Dec 16th. I needed it in time for the Rose **** (January 1st). I noted it could take 8 business days for a shipment to arrive but I had enough time. Nothing on the site indicated delayed shipment or I would not have purchased.Without any reason given, the shirt did not ship for another week until Dec 23rd. I paid ***** for the shipping so again still was not worried about receiving it on time.That is until I checked the tracking - January 2nd was projected date of arrival.I contacted the company to let them know how disappointed I was - and if I didnt receive the shirt by Dec 31, I would be seeking a refund. Days later, received a terse letter back indicating they have a no refund policy and its exchanges only. Of course, this isnt stated clearly anywhere and what business operates with absolutely no refunds? I understand that policy for used or a very late return but I am willing to ship this back right away and unused. Yes, I received the shirt late in the day today (January 2nd) and therefore have no use for it. Buyer beware of ANY company that has a no refund policy and I will be letting everyone I know and also via social media to stay FAR AWAY.

  

  Business Response

  Date: 01/03/2025

  Hi *******,
   
  I left a message at the number provided. Once we speak, I will follow up with you both by email and through BBB communication.
   
  Please feel free to contact me at ************ at your earliest convenience.
   
  Best regards,
  ********

  Customer Answer

  Date: 01/06/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:01/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Black Friday, 11/29/2024. They told me it would ship out in time for Christmas. 2 weeks went by and they started sending emails out about a snow storm and how its impeding their shipping times, but would still likely receive my items for Christmas. Understandable. Another week goes by with no updates. I reached out to their customer service several times and got a generic response. Finally, almost a month later, my items ship. Received the package and only 1/3 items were in it. Contacted customer service and they said my order was separated and sent me the tracking for the next package. Next package arrived and it wasnt all of the items. Reached out to customer service again only to be told the item I havent received is no longer in stock so they cant send it. Sent me a refund. So I waited over a month to receive this item only to be told they cant send it? Ridiculous.

  

  Business Response

  Date: 01/02/2025

  Hi *******,

  
  I attempted to leave a message at the number provided but was unable to reach you. I will try calling again shortly so you can explain the resolution you would like regarding your order.

  Once we speak, I will follow up with you both by email and through BBB communication.

  
  Please feel free to contact me at ************************ at your earliest convenience.

  
  Best regards,
  ********

   

• Initial Complaint

  Date:12/26/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order for an specific clothing item that the store had online, waited the time they provided as their clothing items are made to order (per their website and/or the update emails you get once you place the order).I needed this item because I had planned to wear it to a Texas Game for their first conference playoff.The package was delivered at my door on 12/15 and upon arrival I noticed right away that they sent me the wrong sweater (whole reason I placed the order at the beginning).As soon as I noticed I follow their protocol and email them with my order number #******* and pictures of the wrong item (wrong School).******** was the first one to answer to my email but never followed up, then ******** email saying she was going to check with the warehouse as their inventory only showed one item in stock. I quickly reply back telling them the same thing as I saw online and per their emails that states that their clothing items are made per order (reason why they take long to be shipped).That was the last time I heard about them as they have gosthed me since 12/***** I replied back on 12/19 I need my sweater, Im not looking for a refund. The whole reason I placed an order since the beginning was because I wanted that particular ******* looking for help as they have not reply to me and I need answers.I already missed the day I wanted to wear the sweater but I still want it.

  

  Business Response

  Date: 12/26/2024

  We let the customer know the item is out of stock and we refunded her for the order. 

   

   
  Hi Claudynee,
   
  We regret to inform you that the item you ordered is completely out of stock and we are unable to provide a replacement.
   
  As a resolution, weve issued a refund of $45.47 to your original payment method. Additionally, weve sent you a $30 eGift Card as a gesture of goodwill since the item was part of a Black Friday sale.
   
  Refund: Please allow 35 business days for the refund to reflect on your payment method.
  eGift Card: The eGift Card has been sent to *************************** If you dont see it in your inbox, kindly check your spam or junk folder.
  If theres anything else we can assist you with, please dont hesitate to reach out.
   
  Wishing you a wonderful day!
   
  Best regards,
  ********
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 01/02/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:12/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 3 items on 12/2/24. Received notice that there was a delay on 12/11. There is no customer service phone number only an email. I emailed to ask when to expect it. Finally received an email back 2 days later that my items have shipped. The shipping information includes all three items being shipped. I received my shipment today - 12/21 - only 2 items in the box - even though there is only one tracking number for all three items. There is no phone number. I have emailed again. It took 20 days to get 2 of the three items I ordered for Christmas. Who knows where this third item is or when I will get the information. There are no refunds. Dont order from this company!

  

  Business Response

  Date: 12/23/2024

  
  
  ******* Z
  
  Dec 16 16:44
  To: 
  Shop The Soho, 
  Social House Boutique
  Show more
  Hi.
  Can I get an ETA on this order please?
  Thank you,
  ******* *******
  
  
  ******** *********
  
  Thursday 22:08
  To: 
  ******* Z
  Show more
  Hello *******:
   
  
   
   
  We are excited to let you know that your order is on its way! We truly appreciate your patience as we worked through some delays, and were happy to confirm that everything is now on track.
   
  Here is your tracking information:
   
  Shipped!
  DHL: 6101061206592974
   
  Shipped: 12/17/2024
   
  Please continue to monitor the tracking link for the latest updates on your shipments progress.  Please allow up to 24 to 48 hours for the carrier to update tracking number. 
   
  Thank you for your understanding and continued support. 
   
   
  Best regards,
   
  Marcella 
  GAMEDAY COUTURE/SOHO

   

   

  Hi *******,
  Our records indicate that the following item is out of stock, and unfortunately, we are unable to replace it:
  GEORGIA BULLDOGS VARSITY STRIPES ADULT TEXTURED MIDWEIGHT SNAP JACKET BY **** PREWETT ****** - XL / WHITE/RED
  Weve issued you a refund of $45.89 for the above item. Please allow 3 to 5 business days for the refund to reflect on your original payment method.
  We sincerely apologize for this inconvenience and want to make it right. As a token of our appreciation, please use the promo code OOS30OFF to receive 30% off your next purchase.
  If you have any questions or need further assistance, dont hesitate to reach out to us directly at ***********************************.
  Wishing you a joyful and peaceful holiday season!
  Warm regards,
  GAMEDAY/SOHO

• Initial Complaint

  Date:12/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is SoHo Gameday Couture. This is their website ******************* I received my order and one of the items received is incorrect. I received a puffer hooded snap ******************* vest. I did not order this. I ordered ***************** Never Stop oversized premium weight hoodie in size XL. Ive attached two pictures. One is the item circled in red that I never received and then the second picture is what I received. I have emailed the business 3 times since 12/11/24 and received no response.

  

  Business Response

  Date: 12/19/2024

   

   

  Hello *********: 

  I left a voice message regarding Order 6686366.

  Thank you for your feedback and information about the incorrect item you receive.  Sorry for the delayed response regarding a replacement, the item you ordered is currently out of stock and we are unable to replace this item.  

  I have refunded the following item:  GREEN BAY PACKERS NEVER STOP OVERSIZED PREMIUM WEIGHT HOODIE for $38.40.  

  This item was purchased with a Black Friday Promo and I would be happy to send you another item at no charge to you.  Please provide me with the full item name and size. 

   

  Marcella 

  Looking forward to your response and hope you have a happy holiday.  

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sweatshirt 15 days ago and never received shipping confirmation or the shirt. I sent several emails and only after filing a complaint and posting on FB, did they send me a generic response. I still have no shipping confirmation or sweatshirt and I have emailed asking if the item will be here in time for Christmas or I need a refund so I have time to replace the gift with something else. Still no response.

  

  Business Response

  Date: 12/18/2024

  Hello Shelby 

  Thank you for your feedback, i just left a message for you on the number provided.  
  

  Good News!!!  Your order #******* for MISSOURI TIGERS WINNING LOOK OVERSIZED PREMIUM WEIGHT HOODIE BY **** PREWETT ****** L/ASH has shipped and is on the way!! 

  Below is your tracking information: 

  Tracking number
  DHL:   6101161210457174

  USPS:   9261290326128110336771
  
  
  Please continue to monitor the tracking link for the latest updates on your shipments progress.  Please allow up to 24 to 48 hours for the carrier to update tracking number.   I will continue to monitor the package and tracking to make sure it arrives to you  
  
  Thank you for your understanding and continued support. 

  If you have any questions, please call me at the number provided on your voice message. 

   

  ********

  Customer Service Manager