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Business Profile

Online Retailer

Black Forest Decor, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Black Forest Decor, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Black Forest Decor, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When the item arrived it didn't fit. Then I was told there was a $25.00 charge for a return label. This is wrong to charge anything for a return label.

      Business Response

      Date: 02/26/2025

      We apologize for any confusion with this refund.  While we do offer a flat-rate return label for $25 to alleviate any extra expense on our Customer's side, we also understand that this resolution may not work for everyone or in every situation.  On February 12th, after communication with the Customer, a free courtesy return label was issued for the return.  This was at no cost to ********.  Once the item was received at our Warehouse, a full refund was issued under RMA76705 for the Sales Order amount, minus the original shipping fee.  We hope this clears up any concern with this order.

    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a clock (around $200) from Black Forest Decor. The battery compartment was broken, so the clock would not run. A replacement clock was sent with the hands bent so they would not pass each other. I could not find a clock repair near me, so I gave up, threw the clock away, and bought a cheap clock from ********** have since requested to be removed from their mailing list (upwards of a dozen times) over the last year. I understand that it may take 1 or 2 catalogs to stop the mailing if they are pre-printed, but I cannot get this company to stop mailing me their catalogs.

      Business Response

      Date: 03/11/2024

      I have partnered with our ***************** to find out why **** was not effectively removed from our mailing list and will ensure she receives no further solicitations from **.  In regard to the clock, if she would like to reach out to me directly, I'd be happy to work on a resolution that would please her.  *********************** - General Operations Manager

    • Initial Complaint

      Date:01/10/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I feel this company falsely advertises their furniture. It is not genuine and looks nothing like the pictures online. It is also very expensive, and then a box marked 'made in China' is recieved. I just want a refund. I will need boxes sent and shipping labels so that I may send these products back to the distributor.

      Business Response

      Date: 02/28/2023

      Business Response /* (1000, 5, 2023/01/12) */
      I have met with **** and apologized for his dissatisfaction and let him know that we appreciate the opportunity to make this right. We are sending him boxes and packing materials as well as prepaid return labels to send the product back to us and we will fully refund him. He agrees with this resolution.


      Consumer Response /* (2000, 7, 2023/01/17) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I wish to withdraw my complaint. **** at Black Forest Decor was dilligent in working with me to have this issue resolved and I would prefer not make him wait further.

    Black Forest Decor, LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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