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Business Profile

Truck Bodies

CM Truck Beds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Bodies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a cm flat bed truck bed a few months back from one of their dealers big Tex in stallings nc. The welds on the bed are not sound and are cause for concern as this truck will be used for towing a camper and has my source of employment bolted on the back. There are multiple welds that are under the bed that are not tied in the plate. There are welds on top of the bed that have porosity both of which are causing premature rust and will contribute to failure down the road. I don’t feel like this is quality of product that was marketed to me when I paid full price for this product. I’ve tried to get this resolved through their dealer to no avail and have tried to contact cm truck beds multiple times with no response.

    Business Response

    Date: 10/11/2022

    Thanks for contacting us regarding the body for *****************  As a business, we stand behind any and all issues from our customers.  Like any manufacturer, we make mistakes from time to time in our manufacturing process.  That said, we will still behind any issue that **************** has brought up.  Unfortunately, we only received one picture in the original email though his concerns were widespread.  The picture that was sent, though unsightly, can be repaired with ease.  If he does not feel that this product was what was marketed to him, we will gladly replace or he can return the unit to us at our facility in ********. I personally reached out to **************** on two occasions thus far, however have not been able to speak with him as of now.  

    Thanks,

    *****************

CM Truck Beds is NOT a BBB Accredited Business.

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