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Business Profile

RV Dealers

Vicars Powersports, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** has been in the shop five times since purchased on Sept 3rd of 2024. We still have problems with the unit. The company is not wanting to cover cost of repairs and they are not wanting to purchase the unit back. The unit only has 83 hours of use and has been nothing but a problem. Dealership has all service paperwork and pictures of the issues.

    Business Response

    Date: 03/04/2025

    CUSTOMER HAD BROUGHT HIS MACHINE IN FOR WORK ON SEVERAL DIFFERENT OCCASIONS TO OUR SERVICE DEPARTMENT AFTER BUYING THE MACHINE.

    ON 9/18/2024 CUSTOMER BROUGHT HIS MACHINE IN WITH THE COMPLAINT OF HIS SHIFTER WOULD HANG UP SOMETIMES WITH HIS HOURS ON THE MACHINE BEING AT 70 MILES, OUR MECHANIC INSPECTED THE MACHINE AND FOUND THAT HIS ***** DIFF WAS LEAKING AND NEEDED A NEW SEAL. WE REPLACED THE SEAL AND FILED IT UNDER POLARIS WARRANTY AND THE CUSTOMER DID NOT OWE ANYTHING. 

    ON 10/8/2024 CUSTOMER BROUGHT HIS MACHINE IN WITH THE COMPLAINT THAT HIS ***** DIFF WAS LEAKING AGAIN WITH HIS MACHINE BEING AT140 MILES, OUR MECHANIC RECOMMENDED REPLACING THE ***** DIFF AND IT WOULD BE UNDER WARRANTY, CUSTOMER DID NOT WANT TO LEAVE THE MACHINE AND LEFT AND WAS NOT CHARGED ANYTHING. 

    ON 10/15/2024 CUSTOMER BROUGHT HIS MACHINE BACK IN WITH HIS MACHINE AT 145 MILES, WE REPLACED THE ***** DIFF, REMOVED THE 4 DIGIT CODE THE CUSTOMER HAD ACCIDENTLY PUT ON THERE, AND DID AN OIL AND FILTER CHANGE. WARRANTY COVERED THE ***** DIFF, WE DID NOT CHARGE HIM FOR THE 4 DIGIT CODE RESET, AND WE HAD GAVE HIM A FREE OIL AND FILTER CHANGE BECAUSE THE CUSTOMER WAS UPSET WITH HIS MACHINE HAVING ***** DIFF PROBLEMS. 

    ON 12/27/2024 CUSTOMER BROUGHT HIS MACHINE IN WITH THE COMPLAINT THAT IT WAS MAKING NOISE ON THE RIGHT-HAND SIDE WHEN TURNING WITH HIS MACHINE HAVING 687 MILES. OUR MECHANIC HAD FOUND THAT HIS PASSENGER SIDE ***** AXLE WAS BROKEN AND NEEDED TO BE REPLACED AND HIS ***** BEARINGS NEEDED TO BE REPLACED. WARRANTY COVERED EVERYTHING FOR CUSTOMER SO HE DID NOT OWE ANYTHING. WHILE THE MACHINE WAS HERE CUSTOMER WOULD CALL UP HERE DEMANDING THAT WE BOUGHT BACK HIS UNIT AND IF WE DID NOT, HE WOULD GET LAWYERS INVOLVED. CUSTOMER HAS NOT PAID FOR ANY WORK THAT WAS ON MACHINE EITHER WARRANTY HAD TAKEN CARE OF IT OR WE DID NOT CHARGE HIM. WE EXPLAINED TO THE CUSTOMER THAT WE HAD CALLED POLARIS ON HIS BEHALF TO SEE IF POLARIS WOULD BUY BACK THE MACHINE AS HE STATED THAT IS WHAT HE WANTED TO HAPPEN, WE HAD BEEN INFORMED THAT CUSTOMER HAD ALREADY CALLED POLARIS AND POLARIS HAD ALREADY TOLD THE CUSTOMER THEY WOULD NOT BUY BACK THE MACHINE DUE TO THE WARRANTY WORK THAT WAS DONE TO IT WAS NORMAL WEAR AND TEAR AND NOT A SAFETY HAZARD. WHEN EXPLAINING THAT TO THE CUSTOMER THE CUSTOMER WAS IRRATE AND WAS EXPRESSING GETTING LAWYERS INVOLVED. WE HAVE NOT HEARD FROM CUSTOMER SINCE.

Vicars Powersports, LLC is NOT a BBB Accredited Business.

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