Complaints

This profile includes complaints for Eucalyptus Real Estate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Eucalyptus Real Estate

  Oklahoma City, OK 73108-1823

• 

  Bluestem Apartments

  1309 E 11th Ave Apt 3 Emporia, KS 66801-3375

• 

  Cedarbrooke Apartments

  8406 E Harry St Wichita, KS 67207-4641

• 

  21 W at Wichita State

  5400 E 21st St N Wichita, KS 67208-1663

• 

  Rockborough Apartments, LLC

  202 N Rock Rd Wichita, KS 67206-2201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, my family and I are having problems with certain contractors fixing are apartment. One of them in particular just doesn't seem to care and they take their time coming over fixing the problem. We pay rent on time and cause no problems so we just want our apartment to be fix the way it supposed to be. Pest control never shows up when scheduled and we're dealing with insects pretty much all over.

  Business Response

  Date: 01/03/2023

  Good morning, I am reaching out in response to a letter I have received for a complaint on a Maintenance staff member and on pest control not being done. It is complaint ID# *******************. I did speak to the tenant and he asked if I could send another maintenance person because he feels the one that has come over really does not care or fix things properly. I let him know that he is my maintenance person that I have for the property and that if I have someone else to send if he has an issue I will. I also let him know if he has an issue and feels that something has not been resolved correctly to please reach out to the office first to allow me to address it. My priority is to make sure the tenants and any issues they have are taken care of correctly and in a timely manner. He said he understood and would do so. The other issue he had was that pest control has not been out to spray. I explained to him that we send a message out to the entire property each month to tell residents when pest control will be on site and to contact us so we can put them on the list to have their apartment treated if they are seeing activity. I looked at the past few months and he had not called to have his unit sprayed. I did already add him to Januarys list and let him know when he gets the past control emails to please contact us each month to make sure we get someone out for him if need be. We just didn't know he was have a pest control issue. Again, he said he understands and will make sure to do so. I finished by letting him know that at anytime he has an issue to please reach out and I will be more then happy to help him get it taken care of. He thanked me and that was the end of the conversation. ******************************* Property Manager

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2022 my roommate and I had applied to rent an apartment from this complex. The advertised listing said that if our application was denied for any reason, that the $50 application fee would be refunded. Today I received notice from this complex that the application was denied. I replied that I would stop by the office to reclaim my $50 money order, but received a reply stating that it was not refundable.

  Business Response

  Date: 10/24/2022

  After reading over the complaint, I don't have a name of the complex that he applied at, so I am not able to research without more information.  Thank you. 

  Customer Answer

  Date: 10/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, the name of the complex is ************ in ******* ** 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kingsborough apartments SUCK. I moved in less than a month ago, and it’s just all went down hill. First day my ac wasn’t working, While I was moving in 100+ degree weather. We called emergency maintenance, and they said hvac would have to come out to fix it, hvac has came out “twice” and my ac is still not working. It’s been almost 2 weeks since I lived in, and I’ve borrowed a window ac from a friend, and a utility fan from my job, just to keep the house cool enough to live in. Especially since I also have pets I pay for to live here!!! My bathroom and kitchen sink have also been backed up for about a week, and I’ve made numerous phone called and maintenance requests to get that fixed, and no one has came. I paid $1280 to move into this apartment, and this is ridiculous!!
  

  Business Response

  Date: 09/29/2022

  After following up with the property, they did fix the plumbing issues and also repaired the AC unit after the parts were available. We apologize for the delay; and hope this does resolve the issues and complaints by the tenant.  Thank you. 
  
  

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been contacted by ************ from March until June in 2021 stating that I owed them rent. I had told them every time that I had given a ********************************************************** my keys. They would say every time that they would get it checked out and never heard from them again and eventually they stopped calling so I assumed they figured it out. I went to go apply for apartments in February of 2022 and was denied because my credit report shows a collection from ************ for over $2000. I had contacted them and the apartment manager ***** said she would get it taken care if and that she would contact **** as they had everything we needed to close our account but we would have a small cleaning fee which I agreed to pay. It has been months and they will not return calls or emails.

  Business Response

  Date: 08/31/2022

  I have tried to research under ***********************, *****, ****** and the email and am not locating this previous tenant.  I will need more information to research.  Please have them provide more information for this ********************** Complaint.  

  Customer Answer

  Date: 09/02/2022

  ****************************, *************************** ****************************** ***************************** were all the names on the lease. The address was ************************************************** 67216. 

  Business Response

  Date: 09/15/2022

  The Tenant did not fulfill the terms of the lease and this has been turned over to the **** collections agency.  She can contact them for further details on the past due amounts owed. 

  Customer Answer

  Date: 09/19/2022

  
  Complaint: ********
  
  I am rejecting this response because: As mentioned before, we spoke with *****, the property manager in February and she said we do not owe anything except a small cleaning fee of around $200 which I agreed to pay. She said that she got transferred out and when my lease ended, the account never got closed correctly but that she was contacting MARS and nothing ever got done.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/20/2022

  Once this is turned over to the *********************** they contact the previous tenant to discuss.  Then **** reaches out to us. versus us resolve while **** is in direct contact with the previous tenant.  I ask AGAIN that they contact MARS to resolve, as we have reviewed the account balance from the property side and this is accurate from the records we have.  Thank you. 

  Customer Answer

  Date: 09/28/2022

  
  Complaint: ********
  
  I am rejecting this response because:

   

  Devon from ************ called me and told me that the account balance was NOT correct. I was NOT advised by ANYONE to contact MARS but I will be more than happy to. I turned in my 30 day notice and keys and paid last month's rent and I was advised of a cleaning fee of around $200. It is not mine or ********'s fault that ************ did not follow through on their end and close out our account nor is it OUR fault that ***** was moved out during that time but it is negatively affecting our credit and rental history for something that we had no control over as they did not do their part.

  
  ***********************

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I resided at Trianon for four years. Over the last three years, they've had a manager that seemed as if she had a personal vendetta. I filed numerous complaints about the mold growing in the apartment, in the tub and so on. I filed complaints and work orders about the flooding and the leaking in the apartment. None of these things seemed to be getting fixed until she personally set them there. I would call and call after putting in tickets until the mold began to effect my health. I am now on shots once a week for the rest of my life just to breathe right and almost lost my son. I called and there was spray paint given and a bleach of the tub. This was not addressing the other locations of it. The air ducts were filthy and more than likely had mold. Upon moving out, my move out paper work was mysteriously lost. I have a list a charges for air duct cleaning, carpet etc. The carpet is supposed to be replaced every 3 years! Especially after the amount of flooding in the apartment and the carpets never being cleaned. She seemed to only want to argue with me instead of coming up with a solution. It states I moved out due to financial reasons which is a lie. I have documents from my doctor stating **** was my issue and I should consider moving. I moved due to my health issue. The money was not the issue in that apartment. The last conversation with the manager was very nasty. She not only verbally abused me, but there was no solution after all that I suffered. I've gone a week with no hot water, but she made sure the maintenance man fixed her hot water tank the same day. Several issues over the years with this complex not fixing things and I feel that right is right. I should only be paying for 2 months of rent. My deposit amount isn't correct. I paid ******. It says I paid ******. At this rate, I pray they will do right by my children and I.

  Business Response

  Date: 08/16/2022

  This move out happened mid lease.  The tenant did not fill out a notice to vacate form and the lease expires in Jan 2023.  When she moved out, she dumped trash and other belongings into the trash area to where the trash company couldn't pick up the trash for the property.  The trash had mail with her name on it and the staff had to go clean it up. The unit was left filthy and nothing cleaned and multiple stains on the carpet. She was smoking in the unit and had a pet that wasn't on her lease.  There was dog f**** found in the unit. Upon pulling her lease, she has signed it acknowledging a $400 deposit.  While reviewing work orders, there were some that are plumbing related but didn't see anything about mold.  ****** the manager was and is very particular about those things and would have addressed it.  Since no NTV (notice to vacate) was submitted, we don't not know why she moved.  However, she states money is not an issue, but **** had been paying for her rent which is an organizatoin to help with rental assistance.  We do not believe that the manager had a personal vendetta against this tenant.   The manager treats her tenants fairly. 

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had several issues with our air conditioner and have brought it up to them which they did temporary fixes but it never worked well. We moved out of that apartment into a townhouse also owned by them and gave them a 2 month notice to vacate as well as a month notice we wanted to move into the new place. Weve had our security deposit and pet deposit submitted to them for that almost entire month as well. They did nothing to get the new residence into a livable condition until the week of, and that was only cleaning out the unit and tearing the carpet out on the 27th when we made a verbal agreement with the area manager to move in on the 30th. They were supposed to put new carpet in following that but today is august 1st and our unit still doesnt have carpet. The area manager said we could stay at our current residence until they were down and they would transfer the utilities into the apartments name but we have been without electricity all day until I called the electric company and got it turned back on it my name. We have pets and had food in our fridge that was without power from at least 10:30 until 4:30. My girlfriend has to call in to help move things in so she is losing work and we had to reschedule the uhual to be able to sign the lease and pay first month of rent just to store our stuff in the garage while they eventually put flooring in. The entire time no one gave us updates or tried helping us in any way besides letting us stay in our current apartment while they worked on the new one.

  Business Response

  Date: 08/15/2022

  The unit was ready for move in of 8/1, which was the date that was told to the tenant and his girlfriend who she is an employee with our Company and was not in jeopardy of losing her job.  They moved from one property to another and it was a process that was explained that we would allow them to stay in the 1st property until the 2nd property unit was ready on 8/1.  

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartments attics and ducts need to be replaced. It’s causing my A/C to be sucked up like a vacuum so much so that when it is 90-100+ outside my apartment gets over 80 degrees. I have put work order in after work order. They have had so many people come and look at my A/C and tell me lies and not fix anything. I have gone into the office and pleaded for them to fix it, and nothing. My electricity bill for a 2 bedroom apartment is almost $500 this month. I can’t afford $700 for rent and $500 for electricity and they won’t compensate, they won’t fix the problem . I have a 2 yr old we can’t keep staying in an apartment that gets over 80 everyday. But we don’t have the means to move so something has to be done. Please help me.
  

  Business Response

  Date: 08/15/2022

  There was a work order on 6/13/22 that said AC leak.  The order was closed after being serviced by an HVAC tech on 6/13/22.  We are not aware of any duct issues but the tenant is more than welcome to put in a work order on line if there are any other issues. 

  Customer Answer

  Date: 08/15/2022

  
  Complaint: ********
  
  I am rejecting this response because:That was a work order for a drain by my water heater that was leaking. That has nothing to to do with the fact my apartment gets over 80 every single day. I have copies of all the work orders since last summer for my A/C problem. This building hasnt been properly maintained so much so that the attic is not insulated and our ducts havent been cleaned or replaced in years. We are on the third floor and during the summer the sun is directly on us. Our cold air is being sucked up into the attic like a vacuum. I would appreciate if they would look further into my account and understand that this has been an ongoing issue that needs to be resolved. I cant keep paying $400-$500 electricity bills on top of rent. Ive had to buy a A/C unit and a big fan to try and keep it cool in here for my 2 yr old. I would like to be compensated for the time Ive had to deal with this and for the products purchased to keep comfortable in my home home. 
  
  Sincerely,
  
  *************************