Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a motor for my vehicle and provided the business with my Vin#, year, make and model of the vehicle - per their policy and no one informed me that the motor I was purchasing wasn't compatible with my vehicle, I spent over $2000 on this motor and simply wanted to exchange for a motor that would work in my vehicle. I was told if I wasn't a regular person they would help me but since I'm not a mechanic, I needed to pull my big girl ******* up and realize that I made a mistake. I was told by an employee that a magician doesn't tell it's secrets when I asked where the motor was coming from. I asked to speak to a manager and was told that he was having a baby and I couldn't talk to him but I could send an email. Literally the worst experience ever, I just want to get what I need and would like to be treated fairly, especially after spending so much money. I was told by a mechanic that it would cost an extra $2000 I'm extra parts just to make this motor work for my vehicle, when I can just get the correct motor for my vehicle, I wouldn't have to worry about that. I just want Fair treatment and not to be spoken to do disrespectfully.

  Business Response

  Date: 02/07/2023

  This individual requested and purchased a motor for her car that had to be special ordered and shipped in for her. It turned out she made the gross mistake of purchasing the incorrect liter engine. We do not offer exchanges or returns for mistakes made by the customer in this scenario. We have audio and video evidence to confirm the process of this entire transaction. Customer made a mistake and does not want to accept responsibility or liability for their actions. It is not the burden of this company to remedy any mistake made by the customer, this is also stated and reinforced on the purchase agreement on the invoice, and is also stated on signs in the office in several places. 

  Customer Answer

  Date: 02/08/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  

  The motor was not specially ordered, it came from their warehouse that they have in *****. Nothing special about it. I also had to pay for that entire exchange. Not only that, I live two hours away and made that known, I ordered everything over the phone, never once stepped foot into their facility. So any signs you have posted would be for your own views. My sister picked up the motor during her trip to *** and everything was handled outside in the freezing cold, they didn't even allow her to come inside the facility. No one told me over the phone that all sales were final and that they wouldn't help me if I needed further assistance. I would love to hear the audio recording of an employee stating just that. Not only that, if you're listening to all recordings, you'll also hear the same employee that told me he was a magician very rudely tell someone else that I wouldn't stop asking questions. I tried to be as thorough as possible to ensure I was making the correct purchase, in this kind of business, they thrive off of individual error. Not to mention, acting as if they can't sell the motor themselves after an exchange is mind boggling. It cost them absolutely nothing to do the right thing. 

  
  Sincerely,
  
  *************************