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Business Profile

Auto Warranty Processing

Millennium Platinum Automotive Protection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Processing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/5/24 Contacted warranty company about car needed to be repaired. Car was towed to the dealership. 7/8/24 called warranty company to get an update and was told an inspector would go out to inspect my vehicle within ***** hours.7/10/24 Called warranty company and was told inspection had not been done. 7/11/24 Called warranty company and was told inspection would be completed by the end of business day.Called warranty company @ 6:47 after contacting dealership and found out inspection had not been done. I spoke to a CSR and ask to speak with a manager. I was placed on hold for approximately 50 minutes; hung up and called back only to receive a message saying the business was closed and it gave me the their business hours.Unacceptable customer service.

Millennium Platinum Automotive Protection is NOT a BBB Accredited Business.

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