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Business Profile

Baby Accessories

Robeez

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with this company for a pair of shoes that arrived damaged and they will not give me a return label to ship the damaged items back

    Business Response

    Date: 02/07/2023

    ************,

    Thanks for reaching out to Robeez ****** Customer Service!

     

    Our hours of operation are from Monday Friday, 9 a.m. to 5 p.m. EST. Well get back to you as soon as possible within a 48-hour period. If you are inquiring about U.S. orders, please email ****************************************

    In the meantime, please feel free to visit Customer Care on our website for more information: *******************************************************

     

    Thanks,

    Robeez Team

     

  • Initial Complaint

    Date:12/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I measured my child's feet and ordered based on her foot size. Shoes arrived and are twice the size of my child's foot. I reached out to Robeez for assistance. Robeez has nonexistent customer service and refused to help me. They restated their return policy and closed my query. Their website clearly stated customer satisfaction guaranteed so I opened a new query on Dec. 2, 2022. Their email stamp says customer satisfaction guaranteed as well. I no longer see it on their website, so it seems they have removed it. They called me on Dec. 8, 2022. I missed their call and called back about 1-2 hours later and nobody answered my call. I left a message and have not heard a word from them as of 8:58 pm CST Dec. 14, 2022.

    Business Response

    Date: 12/15/2022

    Hello

     

    The customer was sent return instructions and a phone call was also made to the customer. Unfortunately, it is a busy time of year and our customer service representative has not been able to connect one on one with the customer. Today 12/15/2022 a prepaid return shipping label was sent to the customer. 

     

    Sincerely,

    Robeez 

    Customer Answer

    Date: 12/16/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****************

Robeez is NOT a BBB Accredited Business.

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