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Business Profile

Bank

BancFirst

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BancFirst's headquarters and its corporate-owned locations. To view all corporate locations, see

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BancFirst has 68 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* ****** Bancfirst in Claremore.OK has denied me access to my trust funds for over a month. November 1, 2024 my attorney provided additional legal documents that satisfied the banks requests. These were already on file, public records and easily accessible for bank. I was told it would be a few weeks before they would have time to look at the documents. I am trustee and maintained this trust since 2015. $309,00.00 with no issues and now I am jumping through hoops. I am becoming desperate and the effects are overwhelming. I have contacted the bank in person, calls and writing. I am treated with disrespect, laughed at and just ignored. I have been hospitalized from stress. Being a 73 year lod vetran with heart conditions. I am being evicted, my semi truck impounded, losing 3 generations of possesions, my business is going under and mounting loss and hardships. I sincerely appreciate and need your help. Contacting you is my last resort and hope for resolve. Please respond to me. I feel I deserve fair treatment and information. *** * ****** **********

      Customer Answer

      Date: 01/07/2025

      I wanted to inform you that the bank released the hold. However they took liberty to disperse funds to other family members. I am the trustee yet given no say or options.

    • Initial Complaint

      Date:07/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JULY 4, 2024. BANCFIRST ALLOWED TWO OVER $500 TRANSACTIONS TOTALLY ALMOST $1,100.00 TO BR FRAUDULENTLY WITHDRAWN FROM MY ACCOUNT. THEY DID NOT NOTIFY ME THAT AS A RESULT OF THIS, I WAS $900 OVERDRAWN. I CALLED ON JULY 5, 2024 TO REPORT. THEY ADVISED THEY WERE FILING A FRAUD DISPUTE. I THEN CALLED ON JULY 8, 2024 AND WAS TOLD THAT NO FRAUD REPORT HAD BEEN FILED. I THEN ASKED THAT IT BE FILED AND WAS TOLD BY TWO PEOPLE I WOULD HAVE PROVISIONARY FUNDS PLACED BACK IN MY ACCOUNT IN 3 TO 4 DAYS. I STILL HAVE NOT RECEIVED THAT MONEY. CALLED TODAY TO CHECK AND WAS TOLD THAT THEY ARE NOT ALLOWED TO TELL PEOPLE WHEN TO EXPECT THE PROVISIONARY MONEY BACK IN ACCOUNT. I AM TIRED OF BEING GIVEN THE RUNAROUND. I HAVE BEEN MORE THAN PATIENT AND THEY ARE NOT HELPING ME WITH THIS AT ALL.

    • Initial Complaint

      Date:05/30/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is in regards to a trust account at BancFirst in ******, OK for myself and brother that was established by our parents in Jan. 2004.Mom passed in 2017 and Dad passed on May 15, 2023. Dad remarried in 2019.After Dads passing, we learned that his new wife, even though was not a signer, was writing checks from the trust account unlawfully, totaling $9441. Additionally, money transfers to her personal account from the trust account at ********************** totaling $8144.43.After discovering the misuse of the trust, we went to the bank directly to attempt to recover the funds that were used/withdrawn illegally.They responded that it was our job to police the account However, we were unable to take possession of the account until an EIN was established, which was after Dads passing, on May 23. All of these transactions took place before this date.In addition, on June 30, 2023, an actual Police report was filed with the Okfuskee ********************** with no results. Im seeking help from the BBB after no results from speaking with the bank President directly and filing a report with the sheriffs office. Not only to recollect what was illegally taken but also to have the bank invested for not properly following the trust protocol. I would like it documented in hopes it will keep it from happening to anyone else in the future

    • Initial Complaint

      Date:04/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My dad put $6,000 down for a car for me in 2019. Up until covid everything was fine. My job was required to shutdown due to covid, which made me fall behind on payments, I was still paying every month but April at the bank kept reporting it late. Because of this my credit score has dropped so bad. I reached out to see if I could get a small loan or if I could refinance and she said my credit was too low and because I had a charge off account she couldnt do it. I even asked if they could add the charge off to my car note. The motor in my car has went out, and that is how I know all this was going on, otherwise I would have no idea. Then yesterday I got a call from the auction wanting my car because ***** told him to get it. That means if I did get it taken the rent even going to give me the chance to get it caught up, they were just going to sell. Today April called me to the bank to meet with the president and he was very rude and unprofessional. I just walked out.

    BancFirst is NOT a BBB Accredited Business.

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