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Business Profile

Craft Supplies

Hobby Lobby Stores

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Craft Supplies.

Information and Alerts

BBB RatingC+

Reasons for rating

  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Failure to respond to 3 complaint(s) filed against business

Service Area

  • OK

Alert Details

This business has 1 alert.

Pattern of Complaints

BBB files indicate that this business has a pattern of complaints concerning customer service, delivery refund/exchange, product, and advertising issues. Delivery issues concerning no refunds or reselection option. Advertising issues concerning the business not honoring the marked off percentage when the item falsely rang up as original price and not honoring the price difference between online and in-store. Product issues concerning missing or broken items. On April 18th, 2023, the BBB submitted a written request to the business encouraging them to address the pattern of complaints. On 04/21/2023, the business responded saying that while the complaint count is greater that they have ever desired, they currently have approximately 1,000 stores nationwide as well as online services, and that the number of complaints that they have is very small in comparison to the magnitude of customers who shop in their stores and online. 

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