Complaints

This profile includes complaints for Hobby Lobby Stores's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hobby Lobby Stores

  7707 S.W. 44th Oklahoma City, OK 73179

• 

  Hobby Lobby Creative Center #281

  255 Lakeshore Pkwy Birmingham, AL 35209-7109

• 

  Hobby Lobby

  1200 Oxford Exchange Blvd Oxford, AL 36203-3470

• 

  Hobby Lobby

  7765 Airport Blvd STE 401 Mobile, AL 36608-5037

• 

  Hobby Lobby

  655 Fieldstown Rd Gardendale, AL 35071-2411

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/15/2025. I placed an order with hobby lobby for 71.00. After 3 weeks I called and emailed customer service and was informed my order was delivered to wrong address. No one was able to resolve this issue. The Christian image is misleading. Buyer beware. I will never spend a dime in that store.

  Business Response

  Date: 06/11/2025

  Dear Hobby Lobby customer,
  
  Thank
  you for your recent order # ********. Our records indicate that this order was
  submitted online by the customer. We have reviewed the order details and the
  notations state that our Customer Service Representative spoke with you about
  the address issue. The notes indicate that the customer admitted that they
  entered in their shipping address incorrectly at checkout. Our carrier confirms
  delivery to the address entered during checkout.
  
  The
  mistake occurred at the time the order was submitted. The order was submitted
  with incorrect shipping information provided by the customer. The package is
  not considered lost and we are unable to open a lost package investigation with
  our carrier. You may try to retrieve the package from the address it was
  delivered to. We urge our customers to fully review their order details before
  submitting their order.
  
  If
  you have any additional questions or comments please don’t hesitate to ask. You
  are a valued Hobby Lobby Customer and your time and business are important to
  us.
  
  Sincerely,
  Hobby
  Lobby Ecommerce Customer Service

  Business Response

  Date: 06/18/2025

  Dear Hobby Lobby Customer,
  
  We have reviewed the details on
  order # ********. Our records indicate that your order was shipped to the
  address submitted on the order.
  
  This issue is not considered an
  error on our part. On the order review page, your complete order details,
  including the addresses you input, are listed for you to review before clicking
  the Place Order button. The information provided to you when you reached out to
  our Customer Service Department is in accordance with our terms of service.
  "The risk of loss for and title to products purchased through the Site
  passes to you upon delivery to the carrier." Therefore, no compensation
  will be provided.
  
  We apologize for the inconvenience
  regarding the delivery address being incorrect on your purchase. For packages
  that are rejected at the shipping address and deemed returned to sender, any
  merchandise received may be processed for a refund back to the original form of
  payment.
  
  Sincerely,
  Hobby Lobby Ecommerce Customer
  Service
  

  Customer Answer

  Date: 06/19/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: for whatever reason the wrong address appeared is a computer glitch or something else.  They are stating that I entered wrong address.  I shop online every day and never had this problem before.  They need to be held accountable.  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:06/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Urgent Follow-Up: Missing Order #******** – Request for Refund
  
  Dear Hobby Lobby Customer Service,
  
  I am reaching out regarding my online order (#********), placed on May 21st. I paid $27.95 for shipping, and on May 30th I received a notification that the order was delivered. However, nothing was delivered to my address, and there was no delivery photo provided to indicate where the package may have been left.
  
  I immediately contacted customer service via email, but response times have been very slow. I also called your customer service line on Friday, May 30th, and spoke with an agent who confirmed there was no delivery photo available. I was advised to follow up on Tuesday, June 3rd for a refund or replacement.
  
  Despite staying in contact via email, this issue has yet to be resolved. At this point, I am requesting a full refund. Please confirm how Hobby Lobby will be resolving this matter.
  
  Thank you for your prompt attention.
  
  Sincerely,
  Korri

  Business Response

  Date: 06/04/2025

  Dear Hobby Lobby customer,

  We
  apologize that you did not receive your packages. Our records indicate that
  the carrier completed the delivery on May 29 at 2:30 pm for both packages. Upon
  reviewing the tracking information, it looks like the package’s were delivered
  to a mailroom, but no proof of delivery photo was provided. We will contact you
  and offer to assist further.
  
  Sincerely,
  Hobby
  Lobby Ecommerce Customer Service

  Customer Answer

  Date: 06/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:05/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10th, 2025 I purchased 3 items from the Hobby Lobby website for the total of $89.19 through Paypal. On May 12th, it was shipped and on May 15th it was supposedly delivered. I was not home at the time of delivery. When I got home from work, I checked around my residence and with my roommates and it was not able to be located. On May 16th I contacted Hobby Lobby through their website and on May 20th I received a response from customer service stating that they are unable to provide compensation and to contact law enforcement. On May 20th after being denied a solution, I contacted Paypal and disputed the transaction. On May 22nd 2:14 PM, Paypal informed me they received tracking information from Hobby Lobby, and on May 22nd 2:34 PM, Paypal informed me they are denying my case solely because the tracking information shows delivered. Since I have not received the products nor my money, I'm issuing a complaint to hopefully secure a solution.

  Business Response

  Date: 05/23/2025

  Dear Hobby
  Lobby customer,
  
  We
  apologize that you did not receive your package. Our records indicate that the
  carrier completed the delivery on May 15 at 1:57 pm. Upon reviewing the
  delivery photo, it looks like the package was delivered to the side door of the
  shipping address building. We will contact you and offer to assist further.
  
  Sincerely,
  Hobby Lobby Ecommerce Customer Service

• Initial Complaint

  Date:05/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/22/2025 at around 5PM, I visited Hobby Lobby on 3615 Florida Ave. We saw a 40% OFF sign that said "Summer Toys" on a island display. It had multiple outdoor games and we grabbed a cornhole one. When we went to pay for it, it came out without discount. When we told the cashier she quickly gave us a bad attitude about it "it's your price and it doesn't have a discount", we replied "there was a big sign stating it had a 40%OFF on all summer toys". To which she replied "except IT DIDN'T" scratched the back of her head and took a deep breath. It was very uncomfortable and uncalled for. We then put it back, she insisted in us getting it and we kindly declined. She continued with her bad treatment. She was short, blonde, and young.
  
  I then proceeded to go back to make sure what we saw was right and snapped a photo. Since she did not even bother to corroborate our statement. It indeed was there and there was no way we misunderstood. When I got back, the manager was standing behind her. Seemed hispanic, with long curly hair and light skin. His chest was out and he was making solid eye contact with me indicating he was ready to get confrontational to which I decided to leave. The treatment was terrible and I felt uncared for.
  
  The sign was very misleading. Making consumers spend a lot more money than advertised. They refused to honor the price or take down the sign.
  
  I contacted customer service. To which they didn't apologize for the treatment nor honor the discount. They knew their product since I mentioned cornhole and she mentioned that in small tiny letters the sign says "your price" not included. Everything on that shelf was "your price". She stated someone would call me to resolve the issue but it has been 2 weeks and no-one has reached out.
  
  It seems like they are doing this to scam customers into buying products since some people (including my husband who didnt noticed) don't check what they are paying for. They should be held accountable for false advertising!

  Business Response

  Date: 05/08/2025

  We explained to the customer the item in question was not included in the sale. As indicated on the sign, the advertisement, and on our website, "Your Price" items are excluded from any additional sales or markdowns. 

• Initial Complaint

  Date:04/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hobbie Lobby never sent me any e mails or texts telling me that my package had been shipped to me. I never received a message with the tracking number. The package was stolen from my porch because I was not notified as to when I would receive it. Nor when it was shipped. There was absolutely contact on their part as to my order after I ordered it on line. I thought that they never shipped it. I then called them to check on the order and they told that I already received it. Which I did not. FED EX confirmed their delivery with a photo but I never got it. It was probably stolen from my porch. If I had know that Hobbie Lobby had shipped my package I would have looked out for it. I believe that do to HL failure to update me. caused this to occur. I would have looked for my package because I was home at the time but never knew when the delivery would occur.

  Business Response

  Date: 04/28/2025

  Dear Hobby Lobby
  customer,
  
  We have reviewed your complaint on Order# ******** in detail. Since the carrier
  has provided the proof of delivery showing a front door delivery was completed
  on Monday, 3/10/2025, at 2:51 p.m. We are unable to launch a lost package
  investigation, due
  to the delivery was made to the correct house.
  
  If you feel you were a
  victim of theft, you may bring this to the attention of your local authority. We
  are not responsible for stolen packages, and the package was delivered to the
  correct address. Please refer to our terms of sale online at **********************************************************
  
  We
  have verified that both the confirmation and tracking email were successfully
  delivered to the email address that was provided on the order. Order
  confirmation was sent on March 4, 2025 and the shipping/tracking email was sent
  on March 6, 2025. We see that neither email was opened, however, it is possible
  that the emails are going into a different folder in the user’s email, such as
  the events and promo folder, or possibly the junk folder.
  
  Sincerely,
  
  Hobby Lobby Ecommerce Customer Service

• Initial Complaint

  Date:04/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order at ************************************************ on 3/22/2025. Order #******** in the *** of $95. It was supposed to be delivered Fri March 28th via ***** (per *********** notification on Thurs). I got a notification in my ***** app early on Friday that the barcode on the package from Hobby Lobby could not be read & package would not be delivered that day. ***** had to reprinted the **************** morning my app showed package out for delivery. I never got any notification of delivery on Saturday. ***** never updated my tracking for it until Mon morning 3/29/25, after I initiated a complaint w/them for the missing package. The driver supposedly delivered this package & a box I was also expecting (from another company) on Saturday (which I also did not receive the typical ***** notification of delivery text). By the time I received ********************** of where he left the items, it was many hours later & there were no packages. The ***** driver dropped my Hobby Lobby package off by the side of the road & did not bother bringing it up to the house. I have very clear delivery instructions in my app to bring packages to the front door. After working w/***** for a complaint for both missing packages, ***** has closed them both & advised me to work with each company for the missing items. I reached out to ** & followed their process. They got back to me stating they would not be able to issue a refund for the missing package. I responded again to ** that I'm not looking for a monetary refund, I'm looking for a redelivery of the items I ordered & for it to be delivered *** or ***** or if not able to do that, to have ***** require a signature @delivery. ** has advised me to reach out to *****, even though I already made it clear to ** that I already did the ***** process, they closed the case, & advised I work with them. I thought ** was responsible to ensure my package gets to me safely? *****'s pic shows package left @road...Anyone could have picked it up & left with it..even *****

  Business Response

  Date: 04/16/2025

  Dear Hobby Lobby Customer,

  We apologize that you did not receive your package. Our records indicate that the carrier completed the delivery on March 29 at 12:51 pm. At this time, we do not have the option for a signature requirement upon delivery with our carriers.
  
  This is not considered an error on our part as we are unable to know if the shipping address provided on a customers order is a secure area or not to receive packages, but as a one-time courtesy, we will contact you and offer to assist further.
  
  Please note that any future orders shipped to this address are done so at your own risk in accordance with our terms of service: "The risk of loss for and title to products purchased through the Site passes to you upon delivery to the carrier." If there is a known issue with the address, we kindly ask that you provide a more secure delivery address for future purchases.
  
  **********
  ***** ***** ********* ******** *******

• Initial Complaint

  Date:04/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/11/2025 Hobby Lobby *******:************************************* I placed a ring check with 40% off for a gundam model kit, with the *** *************, sku *******, at the hobby lobby store. It is a RG Zeta Gundam from Bandai model kit. However, when I go and pick it up today, they gave me a HGAC 174 Wing Gundam Zero (I believe the *** code is 4573102588913)That is a much cheaper kit, and not the one that I asked for. The wrong kit had the sku ******* price tag on it, so I can understand the confusion. The lady said, it's likely that hobby lobby system categorized different kits with the same SKU internally, which is why even if they try to place another order, it might still be the wrong kit.I've also placed another ring check, also at 40% off last week, and it's SKY *******. This was supposed to arrive last week, I was told that it should arrive this week, but it still hasn't arrived yet.Based on the experience and how wrong this seems to be, I just wanted Hobby lobby to make sure that next time they deliver the model kit to the store, it is indeed the correct kits, it was a waste of time for me to drive all the way to the store, waited for a long time in the line, just to found that they got the wrong kit for me. Or just ship the right kits to me so I won't have to deal with getting to the store not knowing if they made the same mistake again.Just to re-iterate, these are the two kits that I placed an order of with 40% off ring check in the store, both of which are Zeta Gundam:RG kit: ************************************************************************************************************************************************************************************** MG kit: ***********************************************************************************************************************************************************************************************************

  Business Response

  Date: 04/21/2025

  We reached out to the customer directly to resolve this issue.

• Initial Complaint

  Date:03/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a table, 2 chairs, and a shelf but it never arrived. So I reached out to ***** who told me to give it a few days but if nothing came I should reach out to neighbors then if nothing to call the seller. I waited 3 days from when it was marked as delivered and then asked my neighbors who didnt have anything of mine. I then reached out to Hobby Lobby who told me to give it 2-3 days after nothing happened I called back and was told I needed to provide a photo of my home. After which doing so I got an email that they was not going to investigate or open a claim with ***** because my house shows as 169 when its in fact 150. I even explained the issues with my address about the city changing from ******* to ********** and the lots being messed up. They sent me photos of their investigation which was the manager doing a ****** search of my home and comparing it with the photo she found. Solely based on this she refused to investigate with ***** although her photos I got showed the city change also which I explained is an error also. I keep trying to prove to them but its going no where and I just want my money at this point. For all I know the stuff was misdelivered and returned to them but I wouldnt know as no proper investigation has been taken. Theyre saying ***** cant deliver if my house isnt marked but I have gotten many packages here from ***** and ****

  Business Response

  Date: 03/27/2025

  Dear Hobby Lobby Customer,
  
  We have reviewed the details on order # ********. Our records indicate that your order was shipped to the address submitted on the order. ***** has provided the proof of delivery showing a front door delivery was completed on Monday, February 24, 2025, at 1:52 p.m. for all four packages. We are unable to launch a lost package investigation, due to the delivery was made to the correct house.
  
  On the order review page, your complete order details, including the addresses you input, are listed for you to review before clicking the Place Order button. The information provided to you when you reached out to our *************************** is in accordance with our terms of service. "The risk of loss of and title to products purchased through the Site passes to you upon delivery to the carrier."

  
  Therefore, we are unable to assist in this matter. We apologize that you are unable to locate the package on your property. If you feel you were a victim of theft, you may bring this to the attention of your local authority. 
  
  
  Sincerely,
  
  Hobby Lobby Ecommerce Customer Service

  Customer Answer

  Date: 03/28/2025

   
  Complaint: ********
  
  I am rejecting this response because:
  I have sent photos of my home and they know the place it was taken was not it. They are still refusing to open an investigation.
  Sincerely,
  
  ******** ******

  Business Response

  Date: 03/28/2025

  Dear Hobby Lobby Customer,

  We apologize for the inconvenience regarding the delivery of your purchase. It appears that the delivery was made correctly, and we are unable to provide any compensation for this order. The carrier has not changed the status of the delivery.
  
  This is not considered an error on our part as we are unable to know if the shipping address provided on a customers order is a secure area or not to receive packages, but as a one-time courtesy, we will open an investigation with *****. We will contact you with further information on the investigation.
  
  Please note that any future orders shipped to this address are done so at your own risk in accordance with our terms of service: "The risk of loss for and title to products purchased through the Site passes to you upon delivery to the carrier." If there is a known issue with the address, we kindly ask that you provide a more secure delivery address for future purchases.
  
  Sincerely,
  
  Hobby Lobby Ecommerce Customer Service

  
  

  Customer Answer

  Date: 04/01/2025

   
  Complaint: ********
  
  I am rejecting this response because: I was emailed telling me that the claim was denied before this response was given to you all. It unfortunately seems someone is saying something here and doing differently or otherwise is confused of what is to occur with this. I just want my money back and you all wont hear from me again and can delete my account block my address and call it that.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online from Hobby Lobby. I have been waiting several weeks for a canvas to come back in stock. I have signed up for the email to get notified (never did) but I happened to check on 2/27/25 and the item was in stock! I quickly placed the order. The website automatically saved my billing address as my shipping address. I did not notice this until it wouldn’t let me place the order and told me to recheck everything. I quickly fixed it and placed the order and got a confirmation email that my order was placed. All was well until the next day when I got an email saying my order was cancelled. I called and spoke to a not so helpful lady who told me it was because I tried multiple times to place an order using the wrong information. That was a lie because it wouldn’t even let me click continue until the issue was fixed. She told me to just place the order again. I told her that the item is now out of stock again and I cannot do so. She told me I could just sign up for notifications and wait it out. I explained to her that it was very frustrating that my order was canceled for no reason and if it was rhat important I should have gotten a phone call to confirm my information instead of cancelling my order on an item that is rarely in stock. I asked if there was any way she could tell me stores that would be getting the item. She said she wasn’t able to do so but I could call the stores myself and talk to them. This situation was handled poorly and I am in disbelief that they would just cancel my order after it went through. Hundreds of other companies do not do this when an accident like this happens. Hobby Lobby can’t even tell me which stores are getting product or anything. Their system is completely outdated and they are unhelpful and rude. I then got an email after my phone call to tell me that all I have to do is place the order again. Thanks, I would LOVE to IF THE ITEM WAS IN STOCK. I emailed back and got no solution. No rain check. No answers. Rude

  Business Response

  Date: 03/04/2025

  Dear
  Hobby Lobby customer,

  
  We
  sincerely apologize for any inconvenience you may have experienced with Order #
  34997603. Due to discrepancies in the payment information, and for security
  purposes to protect the customer, the order was canceled.
  

  Unfortunately, we are unable to check the store’s inventory
  due to it not being electronic, so the customer does have to call the store to
  check their inventory. We apologize for the temporarily out-of-stock item. The
  item is very popular, and I do see we have some on order, but we are unable to
  tell when the item will be available to order, so signing up to receive an
  email is the best way to be notified when the item comes back into stock. We
  are unable to offer a raincheck for online purchases.

  
  If
  you have any additional questions or comments, please don’t hesitate to ask.
  Your time and business are important to us. We value you as a Hobby Lobby
  customer and appreciate your business.
  

  Sincerely,
  Hobby
  Lobby Ecommerce Customer Service

  Customer Answer

  Date: 03/12/2025

  The item was $50 originally, but it for it on sale 50% off for $25. After taxes and shipping it was about $35. I have not received the item as it is out of stock often- hence my complaint. The business cancelled my order on an item that is hard to get and I got it on sale at the time. 

  Business Response

  Date: 03/17/2025

  Dear Hobby Lobby customer,
  
  We sincerely apologize for any inconvenience you may have
  experienced with Order # ********. Due to discrepancies in the payment
  information, and for security purposes to protect the customer, the order was
  canceled.
  
  When
  your order was placed, we received an authorization, which puts a hold on the
  purchase amount. Once your order has been invoiced and shipped, the charge is
  settled. Since the order was canceled, the authorization was reversed and no
  funds were taken out of the account. Therefore, no further compensation will be
  provided.
  
  When the item comes back into stock, we would be happy to honor
  any sales price for you when placing a new order.
  
  If you have any additional questions or comments, please
  don’t hesitate to ask. Your time and business are important to us. We value you
  as a Hobby Lobby customer and appreciate your business.
  
  Sincerely,
  Hobby Lobby Ecommerce Customer Service

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the sewing machine on Jan. 25, 2025, it didn't work, we bought new bobbins but that didn't help, so we took it back to Hobby Lobby and they said they couldn't do anything about it. They said to send it to a shop in Overland, KS and I would have to pay the shipping there and they would have to pay the shipping back. They said they would pay for the shipping back. I would like for them to give me my money back.

  Business Response

  Date: 05/14/2025

  Our posted return policy states the following return exclusions: Returns or exchanges of Cricut® Machines, HeatPressNation Machines and Sewing Machines (except Singer Stitch Quick) are prohibited unless customer presents original receipt and products are in new unopened condition. Warranty claims must be submitted to the manufacturer.